Windward Orthopaedic Group

Im a Plumber of 20+ years. Recently in the past year or so, I have developed a rather painful condition in my right elbow due to an injury while lifting a larger wrench. When it got bad enough, I finally went in to see someone here at Windward Ortho and before doing anything else or putting me into therapy or anything, I was given my first shot… After that one wore off I went back in a second time. This time I was informed that my Dr had left… I waited two weeks for an appointment with the new Dr., taking a day off of work, not only did I sit in the waiting room forever, but by the time the Dr came into the exam room she was an hour later than my appointment time… Although apologetic, I expressed my dissatisfaction in her tardiness and of the first visit and how the first doctor just wanted to give me shots. After hearing all that she just wanted to give me a shot as well… I had to basically beg for an X Ray and when I mentioned «MRI» i was told not now, a second time… Well, here we are after this second shot, which only lasted about a week this time, and my arm continues to feel worse and worse. I wear a brace all day everyday, even while sleeping. So, instead of putting myself thru the sure disappointment of going back to this office and dealing with them again, I decided to go see a different Dr.
I was asked by new Dr to bring copy of X Ray on CD to appointment. I called Windward Ortho and made the request for the copy on disc and was told the X Ray tech would contact me when it was ready. 24 hours go by so I call again, «hey, my appointment is Monday and its now Friday, I need that disc for my appointment». As others have mentioned in comments here, the receptionist tried giving me a hard time and saying that it usually takes longer to do this, and we are very busy, and blah blah blah. I asked here how long it usually takes and she told me «one week». One week for you to burn 3 files onto a CDR for me to take to another Dr because I cant get quality care from you? Absolutely ridiculous. The only thing I didn’t do is cuss her out. Just give me my X Rays so I can be done with you Windward Ortho…
Overall, I felt rushed thru the office visits with minimal time spent actually trying to diagnose the issue or figuring out a plan of action for anything beyond shots.
Terrible customer service office staff… Dr. was nice in both instances but yeah, receptionist is a trip.

I would have given them No Stars but didn’t have the choice…
Diagnosed in ER w/​a fractured ankle & elbow, both placed in splints & advised to see an Orthopedist. Called here for an appt, left 2 messages with no calls back. Called a third time & it took the receptionist 9 mins. to set me up an appt. for 3 days later :(Finally went in & saw a Dr. Sara Sakamoto who took all the splints off; seemed more worried about my foot (which felt a whole lot better) than my arm that I kept complaining about the pain. My arm was bruised & swollen, & so sore to move. She advised me to do an exercise for my arm to stretch the muscles. Called back a few days later because the pain was just as bad as the day I got hurt. No calls back. I went to see a different Dr at a different office who advised me that he wouldn’t have taken the splints off for at least 3 weeks because the areas that got hurt needs time to rest & heal. He told me to stop doing the exercise Dr Sakamoto recommended because it’s causing more harm than good. He then prescribed me an anti-​inflammatory to cut down on the swelling & told me to keep my arm in a sling & to let my arm rest so it can heal. It’s been 2 days now, the swelling is down, the bruises are disappearing & my arm feels a whole lot better. Sorry Windward Orthopedic but you’ll never see my face or name come across your office again. Dr Sakamoto has to learn a lot more patient interaction because the patient is the one who’s feeling the pain.

I have received great care over the years and the docs are wonderful

I hate this place. I saw Dr.Kam. The last time I had an appointment follow up and I was on time and waited in the reception area for 20 min then waited 20 minutes in the room just for Dr. Kam to tell me he couldn’t help me and ask if I wanted to see a Surgeon. WTF I drove from Hawaii Kai to Kaneohe to hear that? Thi is one of the reasons that Health Insurance is soo expensive. I will never go here again! Dr. Kam needs to check his attitude.

The experience with the doctor was great. Unfortunately they have the worst receptionist. With her unprofessional attitude and her «great «personality gives them a bad name. Someone like that needs to be behind the scene so she won’t scare other patients off.

This is solely on office staff. Never even made it to see the Dr’s because I don’t want to deal with attitude over the phone. It’s sad because their attitude reflects the dr’s business and the Dr might be a nice caring person behind these grouchy people.

If you need a second unneeded xray for a ligament injury, an 8 minute office visit, and an overcharge on your bill you’ve come to the right place.