Fairfield Inn by Marriott

I’ve stayed at a LOT of «near the campus» college hotels in several states and this one’s the best.
Reasonably priced, just 10 minutes from Hope College, and surprisingly nice. Nice, small pool, well-​equipped exercise room, good breakfasts, and quiet. They offer free wi-​fi and a paid upgrade version. I had pretty good luck with the free one.
The only exception to this goodness was the mattress. You could say it encourages spooning since both of us rolled toward the middle.
Nice to place to stay, sorry that I didn’t discover this one until my daughter’s graduation from Hope.

I wish I could have given negative stars for the front desk guy who clearly has anger management issues. Here just days after an Über driver killed 6 people on a shooting spree, 3 of them next door (at Cracker Barrel), I am concerned about the lack of mental health in this area. This disgruntled young man unleashed his rage verbally at adult guests who were enjoying each other’s company in the lobby on a Friday night around 10:00 pm and again on Saturday when he «closed the lobby» at 11:15, kicking everyone out. Mind you there were no guest complaints about the group. The man was clearly upset but did not express what was upsetting him. He did not know how to speak as an adult to other adults. Instead, he huffed and puffed and made empty and random threats, like «this is your last warning!» There never was any other warning or notice nor any clear communication at all… Hmmm. Warning about what? Or else what?
Considering this group of adults is very well traveled with extensive hotel experience, it is clear that this young man needs to learn a few things and grow up. Or better yet, be replaced by another of their lovely and experienced staff.

Manager helped me out with a bit of a pickle when I booked through expedia. Nice clean hotel. Waffles leave something to be desired.

Had a 2 night stay for a WMU function and was less than impressed! There was a young hockey team staying also and this group was beyond horrible. The hotel staff did nothing to stop these kids from running and playing hockey in the halls. Now one would think that the parents would be intelligent enough to not let them behave this way but apparently they were ignorant too. At this point it’s managements responsibility to start telling them to settle down or leave and they did neither. The breakfast day one was out of everything so we ate elsewhere, day two was better. I would not stay here again!

Stayed at this hotel in January. Was pleasantly surprised upon entering the hotel. It was clean and stylish and staff was very friendly and very accommodating. Had a nice pool area but no hot tub, but I wasn’t there to luxuriate ;-) The room was clean and comfortable but chilly upon entering. The breakfast buffet was well stocked with plenty of choices.

Not one of the better ones. This reminds me of the old Fairfields. If you’re hungry, you’re going to need to drive somewhere or get a delivery. Nothing really close by. They have no fitness room which was a major disappointment. Their morning breakfast is OK, but nothing earth shattering.

It may be that my expectations were low, but I was pleasantly surprised by this hotel. It was the closest of the Marriott brand (yes, I am a slave to loyalty programs) to the site I was visiting on business, so I decided to at least check it out for a night & move elsewhere if it didn’t suit my needs.
As it turns out, I was much happier at this Fairfield than I have been at many a full-​service Marriott Hotel. Some niceties — they provided earplugs and an aromatherapy kit in-​room. Paul Mitchell toiletries. Nice comfy beds. Fast wireless. Friendly staff. There were cookies at the front desk in the afternoon. Hot breakfast. Easy access to the highway.
If they only allowed pets, I would stay here even if I were traveling on my own dime.

This was the worst experience I have ever had at a hotel. An hour before check-​out time, my wife got a call saying they would charge us for another night if she didn’t vacate the room in 5 minutes. She literally had to put our luggage and our infant in the hallway. The electronic key was cancelled during this process, and so my wife had to ask one of the housekeepers to let her back in the room to recover the rest of our stuff. She told the person at the front desk that I was on my way back to complete checkout, and reminded them that we had agreed on an hour later when we spoke to the manager the previous night. Obviously, this had no impact.
No apology, no politeness at all, no offer of help. When I arrived my wife was crying and trying to load our stuff into the car. I was far too angry to say very much to the person at the front desk — I was afraid I would not be able to be reasonable and calm.
I sincerely hope this hotel goes out of business. I and my family have never been treated worse by a hotel.

I had a broken, not running, but broken toilet in my room. Told the manager and was told it would be corrected right away. Was not. The next day, told them again, still not corrected. Wrote email to Marriott due to no response from hotel and to my amazement, the hotel told the corporate office that I was fine with the fact that a potential health hazzard of methane and sewer gasses leaking into my room. Not only is maintenance lacking, but the gm lied. Many other options in the area to stay at instead.

Staff was friendly but everything else was kinda crappy. Not that I expect much from a Fairfield Inn typically but it definitely could have been better.
Room smelled like smoke. Not enough towels provided.
It was next to Cracker Barrel, which is awesome. That’s the best part. Good location.

Was Driving through michigan and just needed a place to sleep. We were very pleasantly surprised when we finally pulled into the Fairfield inn. Clean rooms felt like a safe area (which is important to me) and nice sheets. Not the scratchy kind you often get at roadside hotels. Also very decent free continental breakfast.