Sanrio Windward Mall

The store is so pretty and attractive to the little girls. My daughter walked in and was looking around. Gayle immediately assisted her with a bag and pencil box. We chatted a little and she was very friendly. My daughter bought a pen and was going to buy a pencil. She mentioned that if we have a pencil, she has a pencil exchange special. We didn’t have a pencil but she grabbed an old one from her counter and did the exchange. She said it was because it was my daughter’s birthday. I asked if it was her shop and she said yes. Gayle is such a nice person and I really appreciated the gesture she displayed for my daughter and I. I would definitely recommend you see her and shop there. I will again! Mahalo Gayle!!!

Today was a great day to be here! Goodie bags for $ 29.99! And there was a LOT of good stuff in those bags too! Of course my minion crew got their fare share of goodies purchased here at this store! :)
Store size is small, but they do carry enough of a variety of knick knacks to keep you coming back. As with all Sanrio stores they have the stamp card so you can earn goodies for the future. Hooray for bonuses!
The staff are very eager to help you out and answer all your questions! They have that stealth approach so as to be right there to answer your question right when you need it! It may seem awkward at first, seeing someone from over your shoulder from your peripheral vision, but once you get to know the employees — it’s awesome to know they’ll be there for you (especially if you are just managing to keep your three monkeys near each other without ripping the store to shreds! HAH!)!
Yup — got snagged for the card not being signed once. You know what? I’m thankful someone pointed it out to me! ‘Twas a while back it happened. No big deal to sign the card, otherwise how do they know it’s me and my signature when comparing it to my ID, where my signature is? Great to know they look out for their customers!
Employees here have an EXCELLENT memory too! I do not frequent fly Sanrio like I used to (ok and shamelessly will admit to I like shopping Sanrio), but they know when the last time you came was, and remember WHAT your preferences are (or those of your keiki, or whoever you shop for) and helpfully point out the new things or upcoming things! How’s that for service? You don’t see this every day — and it makes me so very happy to see this happening in such a busy location! Yup, I’m happy with this location!

When I think of Sanrio, I just focus on Hello Kitty. I know that there are many other characters such as Little Twin Stars, My Melody & Pochacco, but hands down, Hello Kitty is my favorite. I don’t know why, but I can spot her a mile away. I’m not even a «cat person»! I just like what she stands for and how she makes me feel: happy!
Fortunately, there is a Sanrio store at Windward Mall where I can get my fix! Everytime I need a boost, I just pop in and look at the latest items. There are so many things — very neatly displayed! There are pens and stationary items, purses and luggage, clothing and jewery, almost everything you can imagine! I know this because I have just about everything — even a steering wheel cover for my car and a toilet seat cover! Hey — stop laughing! They were all gifts! Hahaha!
So — if you need to get me a Christmas gift, (hint, hint) — Sanrio at Windward Mall is such a convenient, clean and beautiful store! The employees are so friendly and helpful!
Note: Yesterday, they tried to get Hello Kitty to return so we could take a photo together on her 40^th Anniversary, but she had left the building — shucks! I was a few minutes late! I hope she returns for Girls’ Day — that’s when I last saw her at this location. Maybe I’ll be first in line again… I’m just a tall kid!

I have a 3 yr old daughter & loves Sanrio! I myself also grew up shopping at Sanrio surprises. We just move in kaneohe & love to take my daughter to go shopping. We always go inside this Sanrio & as a store manager of a retail store I don’t feel comfortable shopping here, but I do it for my daughter. For a tiny store we get followed like we are shoplifters. 3 workers in every side of my daughter & I. There is a thin line between customer service & hovering over my every move. I always purchase when we visit but will never go back due to the rudeness of there DEBIT card policy. The cashier wanted an ID, which is fine but it’s DEBIT no need for an ID & on top of that she wanted me to sign the back of my DEBIT CARD which by visa/​MasterCard policy does not need an ID when using as a DEBIT CARD!!! Thats why you use a pin #! I have worked for big corporate retail stores & are very strict with credit card policies! From now on, I will never shop there anymore & will go around so my daughter will not see this store. On the same day we went to Sanrio at ALA MOANA CENTER & had an AMAZING CUSTOMER SERVICE. From now on I will go out of my way to go to different Sanrio stores!

Horrible policy! I came into this store tonight in search for a pencil case for school. After finding one and ready to purchase, I used my debit card. The employee asks for my iD to match with my card. I do so and she then pulls up a comment that I need to sign the back of my debit card because «please check iD» is not sufficient… AFTER the fact that she checked my iD. SERIOUSLY?! And then asking for a different form of payment because I refuse to sign my card? AFTER the fact I showed you my iD? Due to policy? How ridiculous can this be?! Needless to say I as upset as I was, I paid in cash and will not be coming back to this store due to their ridiculous policies.

This store is the best for Hello Kitty fans I go here a lot to buy my mom Hello Kitty merchandise or hard to find unique Hello Kitty items so my mom has a huge collection so far and growing. This one stop shop is filled with awesome items and the staff are informative and very nice people the vibe here is positive and uplifting great store overall.

So the store is called Sanrio. When you walk in this small store it is 90% Hello Kitty only. Now as a kid we use to always come to this store. Can’t remember if it was Sanrio at that time too. But anyway, they had way more selection of all the other Sanrio characters. Pochacco, Keroppi, Badtz-​Maru, My Melody, Monkichi and Pekkle to name a few. You maybe able to find a few of these in this store but it is very limited. So now all these little girls grow up only knowing Hello Kitty! The Hello Kitty brand is a whored out brand. From pencils, backpacks and notebooks to Microwaves, toasters and diamond jewelry. My cousins went Hello Kitty Land in Japan and OMG its a overload. Full bathrooms of everything Hello Kitty. Shower sink and toilet! I mean people even tattoo Hello Kitty on their bodies!
Staff here can be a little stuck up sometimes and makes shopping here unpleasant. If they would bring in more Sanrio characters in the store I would shop here more often.
Unilocal 31 Review Challenge #25/​31

I like to buy stuff here as gifts, the prices are a little high but it’s the set Sanrio prices. The employees here are friendly but sometimes I do feel like I“m being watched like a hawk as if I’m going to steal something. They also tend to constantly push products on you and keep asking if you need help every 2 minutes.
But they do have cute stuff and make great gifts for the little girls in your life and the big adults too! (I sometimes buy stuff for myself here!)

Overall my experience with this Sanrio is not too great. I joined Unilocal just to give my reviews about them because I figured people should know that companies/​employees should not treat there customer’s in such way due to the economy.
1. Return Policy SUCKS!
First off, I went to Windward Mall Sanrio to exchange a couple of items I got as gifts from this past Christmas which was a Tokidoki Hello Kitty bag and Lip Gloss. The gift receipt only allows 14 days from purchase in order to return/​exchange the item. I really don’t understand how people can buy gifts, especially expensive gifts and only be able to exchange it within a short period of time?!
Even though they let me exchange my items, I felt really offended that they made it such a big deal. The lady kept looking at the gift receipt as if the date of the gift receipt was going to change (while I was still standing there, paying for the difference of the item I was about to purchase).
2. They will not take your debit/​credit card unless it is signed in the back.
I was going to pay the difference of about $ 40 and I wanted to use my debit card. On the back of my debit card I have «See I. D» written and I also have my picture on the back. The sales girl told me, they cannot except my card unless it is signed?! … In my mind I was thinking, «ARE YOU KIDDING ME?!» I even took out my picture I.D. (drivers license) to show her that the card matched my name and picture on the back. BUT, she told me sorry but they cannot accept it unless I signed it. Luckily, I had cash on hand with me or else I would’ve had to go look for an ATM to take out cash. TERRIBLE!
Based on my experience, I will NEVER go back to shop at Windward Mall Sanrio. I rather go to Kahala Mall, Ala Moana or Pearlridge.

The people working here were very nice and offered their assistance. The store is actually rather small and I didn’t find anything to buy, but everything is organized and neat so I wouldn’t mind wandering here again. Interestingly enough, the layout of the store is similar to the Daly City, CA Sanrio store (down to the jewelry display!).

Compared to other Sanrio stores on the island, this one is definitely the best. 1) Great customer service 2) Neat 3) not overpacked 4) Helpful workers 5) I love being greeted :)
Other stores I visited were messy and the workers weren’t giving a «small gift, big smile» and I couldn’t find anything.

5÷27÷10
Awesome! Omg they were so nice and helpful and lots of item to be bought… and we just happened to be driving around and ironically my bf said… I wonder if there is a mall around here… LOL and to my surprise we found a Sanrio store…(My favorite kind!)

This is my FAVORITE Sanrio store to go to! The employees are always so friendly and helpful as well as the owner. They also have the best selection of items everytime I go there. :)