Calvert’s Express Auto Service & Tire

Great service. Got my car inspected quickly since I was out of town. I was able to get in the same day and get my car back finished and working nicely in less than 2 hours.

Terrible service. Called before to ask how long for an oil change. They told me 30 minutes. It took 2 hours.

DO NOT BRING HERE FOR A VEHICLE INSPECTION.
Had called around and they told me they could get me in for an inspection, everywhere else was backed up. 2 HOURS LATER they lied and told me there was a power steering fluid leak on my vehicle, and wouldn’t approve my inspection, and it would cost me $ 500 to fix. I explained that we had just dropped almost 2 grand into it to get everything down to the visors fixed on it and there was no leak. They told me I could schedule to have it fixed first thing in the morning.
Took it to Midas on Noland instead. They looked and didn’t find a leak, told me my car was in tip top shape, and sent me on my way after 20 minutes. Avoid Calverts at all costs.

Terrible. The service is horrendous and slow. I received an estimate of an hour to do an inspection. There was only one person and 2 cars being worked on when I arrived. The mechanics sat around for 20 minutes not doing anything. One mechanic smoked the entire time while working on my car. The visit took over 2 hours. This is my second and by far better experience here. Don’t ever come here.

Wow… I rarely leave bad reviews but thought I would help someone avoid bad service and here we are with 1.5 Stars… I guess Unilocal DOES work! Here is the note I sent to «Corporate». It seems like they have had plenty of opportunity to see and fix the issue so this is more to save consumers trouble than effect change at the location. Sad…
It always shocks me to encounter people in customer service who have abrasive, confrontational attitudes. The individual working the front counter could not seem more irritated to deal with people and not accepting the recommendations seemed to irritated her more. Attentive behavior and some appearance of authenticity would go a long way in selling me something. Shaming me into a $ 70 oil change however was not the way to go. Nor was telling me «well if you don’t change your rear brakes, you won’t make it back from your trip». How unbelievably out of touch with client service do you allow your people to be? Beyond that, and not the most insulting event of the day, was being instructed to go to the garage for my car only to be ignored by three people doing absolutely nothing. The coup De grace was by far the man who handed me my key and walked away, pointing to the side of the building. I will spread the word on this wonderful service…

This place is a rip-​off! Went there for a auto inspection, they said I needed rear brake pads. No way, I just had the car service at my Acura dealership, but they’re in KS so they can’t do MO inspections. Took my car to Firestone for the inspection, no brake issue! Calvert’s tried to get paid for an unnecessary repair, this place is a joke! Consumer beware!

Went in for a full tune up and came out over $ 100 spark plugs. Never again will I go back!

This place is terrible. I have been going here for about 2 years mainly for oil changes since there are always coupons in the mail. However, every time I leave they give me a huge list of things I need to repair. I took it to a much more reputable place to get it checked and they said it was fine. It seems like they are just trying to get money out of every person that goes. It does not help that they come off as sleazy used car sales men.
As others have mentioned this place is not fast or efficient. It seems like half the people working there are just walking around in a hurry but doing nothing. It took them two and half hours to change my tire when there was absolutely no one in front of me and they have «Tire» in the name of the business.
I am going to find another option down town and never go to Calvert’s again. You should too.

I do not like to leave bad reviews but would like to spare others from a similar experience to what has happened to me.
I am currently sitting at my third calverts in two days.
My husband bought new tires 48 hours ago from calverts. 24 hours later, I am borrowing his car and the front right tire is completely flat. I pay for a tow to the nearest calverts (a different location) as they said they couldn’t tow me but would reimburse me if they could see that the tire was defective. I sat for a very long time. The gentleman who worked on my tire was very kind and explained that he could not find the source until he soaked the tire in soapy water and watched for bubbles. He said there was a strange tear or separation in the tread (something he hadn’t seen in 18 years) but since the tire wasn’t purchased from him, he said Id have to take it to the original calverts location. He put our spare on so that I could drive it.
That was yesterday. This morning, I returned to the original calverts. The woman at the counter was very sweet and helpful. They took the damaged tire and said they’d call me.
Within a half hour, my front LEFT tire began making a sound like it was going flat. I went to the nearest tire center which happened to be another calverts, much to my dismay.
While waiting for them to check my second flat in two days, I get a call back from the original calverts saying that it was a simple puncture, I ran the tire flat AND nothing could be done. I had told him that didn’t sit well me as the gentleman from the 2^nd calverts said he hadn’t seen something like that in 18 years to which he responds «well I just spoke with that man and… He did not say that.»
WRONG!!!
This is so insanely shady and dishonest.
If nothing else, avoid Calverts on Wornall Rd. If you have other options, avoid calverts altogether. I’m in town to house shop for three days. So far, two of those three days have been spent sitting at calverts with a flat tire.
I’m still sitting here waiting to hear about my second tire. My blood is boiling.

Very shady. I took my car in to get my brakes serviced. The initial quote was over $ 800. I said that the price was too high and that I would take my car somewhere else. So, the mechanic dropped the price to $ 525. I agreed to that price.
2 weeks later, my brakes started squeaking again. I took my car in to see why, and the same mechanic told me it was because I went with the cheaper brakes. I asked why these brakes lasted less than 1,000 miles, and was told that ceramic brakes don’t last very long at all (which from some simple research, I found out is 100% false).
The mechanic «cut me a deal» and fixed my brakes for only $ 120 more.
While I was waiting, everyone else waiting for their cars to get fixed coincidently had something major happening to their car. All of the circumstances were very «rare» and expensive. It seems like this guy just makes up big problems and squeezes as much money out of anyone he can. There are soooo many better mechanic options in KC. Avoid this one!

Well they are not speedy. I dropped my car off at 9:30 am and it wasn’t done when I returned to pick up at 5pm. I needed an oil change and front brakes. They didn’t have the pads and had to send a technician to get them. It was 25 degrees outside so I walked home a mile and back. They told me they give priority service to patrons that sit and wait. But I don’t do that very well.

My car was acting strangely – the ignition system appeared to be rebooting. I suspected an alternator issue and promptly took my car to Calvert’s, primarily because I could easily access it via the Metro and not have to worry about trying to arrange rides. A couple hours later, I got a call. Dude said I needed a new alternator, some $ 700. Seemed a bit expensive, but I figured worth the peace of mind, and anyway I had thought the alternator a likely culprit, so it reinforced what I’d already suspected.
$ 700 and one week later, my car experienced the exact same symptoms. I took it back. «Oh, it was a loose wire,» I was told. A loose wire? Causing the exact same symptoms? Is it not probable, then, that I just spent $ 700 on an unneeded alternator when someone could have just fixed the loose wire?! I was highly suspicious, but I figured I’d give them the benefit of the doubt even though fixing the «loose wire» actually fixed the problem and the $ 700 alternator didn’t.
So, giving them the benefit of the doubt, when it came time for an inspection, I took her back to Calvert’s. A completely different tech informed me that I needed AN ENTIRE NEW RACK AND PINION SYSTEM, at $ 1200. I balked. He showed me a puddle of grease on the floor and claimed it came from my steering system, explaining that they can’t overlook that, it’s one of three fluids they have to fail you on, and the only way to pass my car was to replace the whole shebang. Given my previous experience with the alternator of dubious necessity, which this tech was clearly not aware of, I declined to replace my steering system at that time and proceeded to take my car elsewhere, where, as expected, it passed.
I suppose there is some possibility that my steering system could now be in danger of becoming dislodged at random from my vehicle, or that I could completely lose steering control authority and careen off the highway into a ditch, but it seems highly improbable. More likely, someone thought they smelled easy money and came up fail.

People here are kind. But they are not good business people. I’ve come a few times because of the coupons they send out. I regret it. I came in for an inspection. Was told that I needed new tires and brakes. The cost (only two tires) was 460 dollars. I feel like I was taken to the cleaners. Not mention that I had to wait well over four hours after being told that it would only take 1.5. I will not be returning. For the price you end up paying, just got to a dealership with certified technicians for the make of your vehicle.

When I pulled up the review of Calvert’s Express I felt compelled to write a review to level set. Is this the nicest place in the world, probably not. However, my one experience with them was very pleasant in that the staff was very nice and we accomplished the task at hand. I cannot speak to actually having car service here. But when I popped in to have a part repaired the staff at Calverts was able to take care of me fast and were pretty nice to boot. I almost got the impression that they were focusing in on their level of customer service. I plan to go back for vehicle servicing for sure. All I am saying is give them a chance.

I’ve been here three times now, and each time I wonder why. I guess for the convenience of the location, and the fact that just enough time elapses between visits that I become warm to the idea again. I know one thing, my most recent visit will be my last.
A simple oil change should have a pretty standard price, with few opportunities for tack-​on charges. Instead, at Calvert’s you now get to add a $ 3.50 shop supplies charge, get notified that your fairly standard American made car requires a $ 7 filter upgrade (which 2 other shops refuted), and an extra quart of oil (to later learn after reading the manual that the car in fact requires only 5 quarts).
At the end of the day I got my oil change. But I feel dirty now, like I was played. If you want my money, great. Put it in the advertised price.
In further news, the parking lot is awkward, and the service is mediocre at best. I’m happy for Gary Calvert that he has a growing business, but he better ramp up the quality control. I’ve now got 20 locations in Kansas City and St. Louis to avoid like the plague.

This place doesn’t know the meaning of customer service. Was told truck would be looked at in 30 min — took 2 hours and a phone call. Wanted it fixed in the morning — had to give them a call at 11 (truck was still not being worked on) and was told it would be ready by 2. Got a call at 12:30 and told that repairs were done (just a coincidence that it happened so soon after my call? Doubt it.) Tried to use coupon but was told there already was a discount. For what? Well, they were going to charge me $ 70 just to diagnose my truck but cancelled that fee because I had the repairs done. Meanwhile, I was charged $ 380 just to replace my spark plugs and the wire set.