Alamo Rent A Car

Alamo is greatly represented by ARCHIE & DYRELL at the Alamo in Aulani! No hassles & made every accommodation so that we were happy with our car rental! We got the Toyota Sienna that SMELLED good & clean inside! My husband is a HAPPY driver!

We rented vehicles from this Alamo location a couple times. The site is right on the Aulani Disney Resort, so it was very convenient to pick up and return here. The staff was super friendly. We dealt with Riley, Erica, and another girl whose name I forgot. All of them were very accommodating to our needs. The vehicles were always clean. The fuel wasn’t always topped off, but they would make note of the fuel prior to us taking the vehicle. Many thanks to the Alamo crew at the Aulani Disney Resort location!

Very happy with the car from Alamo, but was quite shocked when I went to return the vehicle and they were quoting me almost $ 300 more than what my estimated costs were. Ends up they were charging me for THEIR insurance at $ 29 per day. I will give a kudos to the agent inside named Eliander who helped get this fixed. I explained that I had purchased rental car insurance from HotWire and he got those charges taken off. Good job on making it right.

Have stayed at thw resort twice now and have rented from alamo both times. RILEY helped us out and gave some amazing customer service and gave us some tips for things to do around the island and great places to eat! Another plus is easy drop off and pick up!

Alamo at the Aulani went above and beyond for us. I cannot say enough good things about it! Our package for a week stay at Aulani included one day of rental car. Silly me, I guess I expected that because 6 of us were on the resort’s reservation, that the car would be something that could accommodate us all. Well, when I called to confirm our rental for the next day, I was told that there was only a compact car available. No larger cars available at all and I was willing to pay for an upgrade!
Jendy was the one who helped me, and when I explained the situation to her, she sweetly asked for my cell number and said she’d see what she could do. Less than one hour later, she called me with good news: they had a car for us, ALL of us, and it wouldn’t cost any extra!
I was so relieved! I thought we may end up having to rent 2 cars, which would have been a HUGE pain in the you-​know-​what for parking and cruising around the island with 6 of us. Thank goodness Jendy came through with flying colors! I’m not sure what sort of strings she had to pull, but I was so grateful to her and the rest of the staff for making sure that we were taken care of.
She also made sure that the same car was available for us for another day that we wanted to go exploring (which we paid for since it wasn’t included with our package.)
It makes a HUGE difference in a vacation when employees go above and beyond for their customers, and this was a perfect example. MAHALO NUI LOA, Jendy! We truly appreciated everything you did for our family!

The on-​site staff was pleasant however we received a car without a full tank of gas and since the phone is never answered by someone we were unable to report this.

Best way to rent a car when staying on site or near the Aulani. I signed up for an Alamo rewards membership before my trip and got a great deal on an free upgrade.
Riley at the customer service/​rental counter was handsome as well as friendly. We had a great conversation while he set me up with my car and made me more excited to explore the island. The car we requested before arrival was all out, so we received a double free upgrade. Bonus!
The car was clean and ready to go and service was speedy. Thank you for a great experience this past summer!

The people at the rental desk are super friendly and helpful. The whole process is very smooth. We rented a mini-​van for the day trip. They took me to the Aulani garage, pulled up the car for me (completely cleaned, smelled great) and even helped me to load my bags into the car. The return process is so easy, just drove up the Aulani valet and they took care of the rest. They even gave me a claim ticket in case I’ve left anything in the car they would pull the car out for me. I couldn’t have asked for more, totally stress-​free and great experience.

Super friendly service and convenient! Renting a car in Aulani is the best way to go about it, if you want to see the other parts of the island. Easy return. Bottom-​line it was pretty much hassle free…

Great service! A little line and wait to get the car, but very friendly and courteous staff with the Aloha spirit! Riley was fantastic and professional. The return was fast, convenient and you just have to leave it with the Aulani valet. Even received an upgrade and the prompt service on the receipt email was appreciated. I would rent again from this location without hesitation! Fa’afetai tele lava! (Thank you very much in Samoan)

I rented a car from the hotel. Service was fast and courteous and I love the fact that you could leave car with valet.

This is the only way to go if you are staying at the Aulani hotel. Renting a car is painless and friendly. Returning the car was even easier, just dropping it off at the front of the hotel and continue in with your vacation. Prices are reasonable and car was clean and well maintained. I would definitely recommend Alamo. Aloha !

Great place to get a car when staying at Aulani Resort. They were very helpful and gave great suggestions on what to see on the Island. I guess you can register the night before so you done have to wait in line in the morning. I will do that next time.

Great experience at the Aulani Alamo!

Cyndy’s Bottom Line: Convenient and fast car return.
I rented from Alamo because it was open on a Saturday at 5pm. i found that it was convenient to where I was staying on the Leeward side.
The rates were good and the car return was easy and convenient. You return the car to the Aulani hotel valet. How easy and convenient is that!
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