HawaiiUSA Federal Credit Union

Got a green loan here 2 years ago to pay for my home solar installation. Great bank and low rates. I can often walk in this branch and see no lines. I do wish they offered some of the benefits of the bigger banks but you cant have it all. Tellers are always friendly. Great job guys.

I used to have a Hawaii USA FCU account, but when the time came that I needed a loan, I was rejected twice. I didn’t have any credit score issues, or any other practical problems regarding being a candidate for acquiring a loan, and I had been a member for 4 years… plus, the most disturbing part of my experience of trying to get a loan with this bank, was that I was told I would have no part in handling any of the money loaned to me-​they were going to write a check out to the necessary organization for me. This was at the Mililani branch. Since then, I have been a member of First Hawaiian Bank. They approved my loan quickly, with no issues.
My husband, however, still has an account with Hawaii USA FCU. We went to this Kapolei location, for a very small personal loan. My husband is in the military and does not leave for basic training until the middle of this month (about a week away) and we needed a little bit of money for bills to keep everything afloat until his first paycheck kicks in.
We had a copy of his contract for any proof of employment issues, but in the end we were denied the loan because we apparently cannot use the money for the reason we provided… which as I had stated earlier, was to make sure we are able to cover our bills this month. However, the «financial officer» that helped us today told us that if we were to use the loan for something like, «going on vacation», then the loan would’ve been approved…
Let me get this straight, a PERSONAL LOAN has restrictions and does not apply to practical PERSONAL needs like paying bills, BUT we can get approved for a PERSONAL LOAN if it were being used towards something as impractical and financially wasteful as a vacation???
This was a huge disappointment, and we were very upset. This isn’t the first time this bank has been unsatisfying, to say the least.
For anyone who has read this review, thank you for taking the time, and please take this review into consideration when choosing a bank for yourself, I do not wish for anyone else to go through the same problems we’ve went through.

Whatever you do don’t go to this branch if you need to get a loan I went there yesterday and the loan lady I worked with «Rose» was the worse customer service I ever had concerning I have been to all the different branches here in Oahu for some kind of banking weather if it was to do a deposit or take out money. Yesterday as soon as she came to the desk no hi no hello not even her name, she made me feel like I was a nobody and I was wasting her time she did not even ask my why I wanted a loan or even tell me what kind of monthly payments I was looking at all she did was look at her screen and type when I tried to ask question she could not even answer one. At the end she even asked me if I wanted her to call me if I got the loan and at that point I told her yes and grabbed my things and walked out I could not believe this lady because why wouldn’t I want her to call me to let me know if I got it or not. All I can say is if you go there make sure you don’t get Rose and if you do ask for someone els because she does not want to help you…

I’ve been with Hawaii FCU for 2 yrs now and The Customer Service is Awesome! I’m Very Happy!

Mortage time! All the ladies here give great service and are very helpful when questions are asked about services.

This branch is not as crowded as the waipahu branch for the people on the leeward side. Also never a problem to find parking like the waipahu branch.

Great service! Excellent work!

You definitely get the neighborhood vibe in this branch. The people are friendly and the tellers seem to know what they’re doing as they keep the line moving pretty well.

This is one of the best banking places I have ever done business with. The tellers are nice and friendly. I didn’t have to fill out any forms before seeing the teller. They are compatible with many other credit unions. And it helps that they are open six days a week. I was forced to use this credit union when my other credit union did not accept wrapped and counted coins. Glad they did, so I will stop by HawaiiUSA more often.