Mason Road Collision Center

I dropped by today with no appointment to get an estimate for the 2 scratches on the door of my new outback. the owner came out to greet me and after I showed him the scratches, he asked to try to buff them before deciding on an estimate. He took the car to the back and less than 15 minutes later, he brought the car back. It was 80% improved. He then gave me an estimate to paint the door but said it was up to me if I wanted to do it. The price he quoted was very fair. I got excellent service, but more importantly, I witnessed honesty and integrity which I very much value. I highly recommend Mason Road Collision Center and will definitely go back.

I have been getting my car fixed here for the past 7 years; after various accidents I have always gotten my car fixed at Mason Road Collision Center. Never have they delivered bad results although the front desk lady *years ago* was not the best — customer service wise. This is a family business that cares about their customers; they offer fair prices and will listen to your complaints. The new manager, Sako, is quite the character. If you want a good chuckle, make sure you meet him. I recommend this place to all my family and friends in Houston!

I have been there a few times for dents and one time a busted bumper. It was bumper vs. a bag of wet leaves. The leaves won and ripped the bumper half way off. The crew got right on it, ordered the bumper, painted it to match *perfectly*. That was about three years ago and it still looks as good.
These guys are great! Everyone is friendly and professional. I have never left there feeling like they don’t care.
I highly recommend Mason Road Collision!

I’ve been here before and the front lady was rude and would take forever to call back when I called in regards to the status of my car.
I recently had to get my car fixed again and decided to use this place just because it is near my house and they did a good job on my car, just the customer service was kinda bad.
The front lady no longer works there and this time they did a really god job and delievered my car on time, very pleased this second time. Would recommend.

Called last weekend to order the part i needed to get my vehicle fixed this weekend. Gave all my vehicle information including my VIN. Drove halfway across town today to get my vehicle fixed. Guess what — no part to be had because they never ordered it. Told me they’d have to order the part and could not fix it today. I called the Chevy dealership and can get the part in 30 minutes. This kind of incompetence does not earn my business.

Sake is now running the front office while the lady that quoted me a month ago is off on maternity leave or something. He was willing to work with me on the price a little since they were not packed like right before Christmas. I had a long dent/​paint scrape on my perfectly maintained 2010 Infinity, QX56 from where I accidentally backed out of my garage and scraped my friends side mirror of her car parked in my driveway, ouch. I went to 3 other repair shops in the area that all quoted higher by about $ 100.+ and all were backed up a few weeks.
Sake happily worked with me on the price since it was now after Christmas rush. We went to pick it up 2 days later, impressed they had washed/​waxed the whole car but still could note a slight indentation if one really stared at it… upon telling them, there was no haggling or worry of them charging more, saying they couldn’t do it, etc. Simply, an apology and to come back on 24 hours which we did and found it in perfect shape again. I was referred to them years ago by Car Sport (also fantastic) and will refer them for quality service anytime.

Wonderful job. Great employees. To see what y’all have done for a veteran is an amazing thing

Horrible!!! They said that my car would be ready in 2 days. 8 days later it still wasn’t done and every time I called, the receptionist said she would call right back and NEVER did (5 days in a row). When my car was finally done, they charged me $ 160 MORE than my estimate and wouldn’t give me my car until I paid the ridiculous amount. They charged WAY more than promised and said that if I wouldn’t pay, they would just remove the part. This would mean that I just spent 8 days without my car and nothing would be fixed. THEY WERE AWFUL!!!

I would give this place 1 star, but since they have gotten new management, I will let them slide with 2.
Under the old management, it seems as though they were just content on doing the least amount of work just so you can physically see that your vehicle was back up to par.
I have had to bring my vehicle back for multiple times for them to actually completely fix what should have been fixed the first time.
Since they are under new management, I will leave them with just this much information on my review. If others had similar experience recently, then I will let loose the full monty.