Great Expressions Dental Centers Towncenter Mall

Horrible place. Horrible dentist who have no clue what they are doing, specially Dr. Chirag Patel he is clueless and without experience. STAY AWAY

Unfortunately we did not read the reviews before visiting the office about the unethical practices of this office. They should be investigated by the department of consumer affairs for their billing practices. They take you into this office and explain the charges and you pay in full any amount you owe. Within a few weeks a bill comes that says they checked with the doctor and a whole lot more was done and your bill has increased and now more is due. Then when you don’t pay they send it to a collection agency. I wish they would sue me so I could take them to court. The amount is only a 121.00 but they have made me so mad that I am willing to take a ding on my credit report and go to small claims court to fight these unethical and lying people. Please whatever you do, do not visit them, they epitomize the problem with the American Health System.

STAY AWAY FROM THIS PLACE. I had no cavities per their x-​Rays, but they would not do a regular cleaning because I supposedly am developing periodontal disease. I go to the dentist regularly and this place looks for ways to jack up their charges. They also wanted to do crowns on every tooth that I had a filling in — they told me the fillings were cracking but did not show me on their x-​Rays. I’m getting a second opinion.

This company has VERY POOR ethics when it come to their patient billing. I was billed $ 250 for a service that according to my insurance company is mutually exclusive of a primary service already billed. I was also billed an additional $ 400 over and above my copay amount for a «specialy crown» that isn’t covered by any insurance plan. My insurance company informed me that I should have been given the option to order a regular crown rather than a speciaty crown. Great Expressions asked me to sign a treatment plan before they could begin the work that day and because I signed this, my insurance company says they have no recourse. The website is inundated with horrifying reviews of their despicable billing practices — mine is just one of many. I had an issue several years ago at the Marietta location and had a billing issue there as well. This is the most dishonest and unscrupulous dentist operation by far. DON’T SIGN ANYTHING UNTIL YOU CHECK WITH YOUR INSURANCE. BETTER YET — DON’T WAST YOUR TIME AND MONEY!!!

I have been seen at this office several times. Recently my husband also visited this office. The level of care was good and I liked the dentist and the hygienist. However, their billing practices are completely unethical! Earlier this year after reviewing my EOBs from my insurance carrier I discovered that I had been overcharged for nearly all of my visits. I called the office and after some arguing and having to send them a copy of my EOBs (pretty sure the insurance carrier already had!) they issued me a credit. When my husband visited, they applied the credit from me to his service and then charged him a balance of roughly $ 85 for a routine cleaning. The office says they bill according to what insurance tells them. I would have understood and believed that for my services, knowing that what insurance originally tells providers is not always what they allow. However, everything in my insurance documents clearly states that routine cleanings (2x per year) are covered at 100%. Meaning WE DON’T PAY anything for them. I find it hard to believe that had this practice actually verified our insurance that the insurance would not have let them know that cleanings are covered at no cost to us.
My husband happened to mention this experience to a friend of his who does medical billing and she said it is a known fact that this chain routinely overcharges and also builds in a lot of «junk» charges. If consumers don’t catch it and request a credit/​refund then they are simply out whatever money they were overcharged.
Many years ago I swore I would never again use a chain for my dentist. I wish I had stuck to that conviction. I certainly will from now on.

This is the most unscrupulous dentist operation I’ve ever dealt with. After quoting me a price for services, they continued to raise the price by adding on everything under the sun in the way of ala carte services that are normally included in other dentist offices. I submitted an official complaint to my insurance company as well as their main office, which is very hard to reach anyone or even get a mailing address to correspond with them.
I strongly recommend that you avoid this dentist and find one recommended by someone you know.

My family started going here in 2004, when you had to wait 30+ minutes AFTER your appointment time to even get sat into the chair.
After several visits, I was informed that i needed to sign the «LATE/​MISSED APPOINTMENT FEE ACKNOWLEDGEMENT» form. I inquired as to why I would sign anything that stated I would have to pay a fee for being late to any appointment when I have had to wait for 30+ minutes EACH TIME I had arrived ON TIME for my appointment?!
Dr. Patel, DMD, was sincerely sorry for the wait times and would not force me to sign anything as I am a concientious and prompt Customer.
Fast forward to November 2009 — February 2010, Yeah, long visit and issues are STILL NOT RESOLVED!
My wife had a crown replaced and the manner in which the office staff went about conning my wife to pay for her crown work was unacceptable.
When it was all said and done with, she paid over $ 300 for a single-​tooth crown and only later found out that our dental insurance would have paid 100% of the crown!
Not once did anyone detail the insurance covered costs with my wife! They only said that it would be ~$ 300 more as insurance would not pay all of the costs. NOT ONE TIME did they state that the crown could be replaced for ‘like kind’ at NO COST because our insurance would pay for the treatment.
Put that in your memory and I will get back to you in a minute.
I went into the dental office, my last treatment was about 24 months prior, and had a cleaning performed; no problems. Dr. Harvey, DMD, the current resident Dentist, comes in and suggests that I replace my ~10 year old metal partial as it was showing some wear.
Dr. Harvey told me that new technology on the market would improve the performance and look of the current partial; specifically, no more steel colored banding around the teeth where the clasps show when you smile.
I informed Dr. Harvey that I had no one to impress and that the current partial served me fine. I am not a vain person and have lived over 25 years with this type of apparatis without any issues.
Dr. Harvey asked that I ‘try to keep an open mind’. Dr. Harvey did not prepare me for what was to come next.
I asked Dr. Harvey what the cost difference for the ‘new technology’ was versus remaining with my current partial and he stated he did not know, but the ladies in the front office, LuAnn or Krystal, could do the cost analysis.
LuAnn informed me that day, the cost to get the ‘new technology’ was only $ 20 more than the current metal partial, a total of $ 320 as insurance would not pay all of the costs to replace my ~10 year old partial. NOT ONE TIME did they state that the partial could be replaced for ‘like kind’ at NO COST because our insurance would pay for the treatment.
During the mold making session, Krystal requested my preference and reiterated that the cost would be $ 320 as insurance would not pay all of the costs to replace my ~10 year old partial. NOT ONE TIME did they state that the partial could be replaced for ‘like kind’ at NO COST because our insurance would pay for the treatment.
UNDERSTAND THIS CLEARLY, at NO TIME did anyone inform me that my dental insurance would pay to replace my CURRENT DEVICE at NO COST TO ME OR TO MY FAMILY!!!
I WAS informed that my cost would be $ 320. THAT IS ALL I WAS INFORMED ABOUT!
Upon getting my ‘new technology’ partial, I spent the better part of 3 hours in and out of the dental office as the fit was horrible! I spent about 1.5 hours in the chair getting it fitted originally and came back a few hours later in so much pain, that Dr. Harvey fit me in to tweak it. I know these things take a bit to get fitted properly, and was generous in my own time to allow that flexibility.
The partial was all plastic, and needed additional support the metal one didn’t have around the back of the back teeth. This caused severe jaw pain that was immediately releived by removing the partial.
Dr. Harvey offered to see if the partial could be tweaked at the lab and if not, he would put me back into the metal partial type that only covered the roof of my mouth.
To this day I dont have my partial as no one returns my calls to tell me the status and I have disputed the costs and ‘methodology’ of their front office to rake in more money from unsuspecting Customers.
We should NEVER have agreed to the price point and should have checked our benefits closer, but a good Customer Oriented business should have clearly informed us that our insurance would have covered the cost of both treatments without us paying over $ 600 of our family money for nothing.
I STILL dont have my ‘new technology’ partial and live happily everyday with my ~10 year old partial that cost me another $ 320 for nothing!
Dr. Harvey is a good dentist, but the office practices of LuAnn and Krystal are in question and at best poor and UNETHICAL!
BE INFORMED here and other places before you get SERVICED!