Best Western Plus Kennewick Inn

Great experience they were remodeling and renovation and we did not feel inconvenienced. They were always helping and offering things to make things more fun with kids. We had forgotten our life jacket for our kids and they actually had one to borrow along with pool noodles!
We have stayed at many hotels that have served breakfast and by far this one was the absolute best we have had. Little things like tortillas to make breakfast burritos and full waffle bars with even little mini waffles to feed all kids instead of waiting for 4 waffles to cook is sooo helpful!

Great, great hotel! Friendly staff. Very clean, nice rooms. Microwave, refrigerator. Full breakfast. Scrambled eggs, sausage, bacon, pancakes, waffles, biscuits and gravy, fruit, yogurt, you get the picture! Food is excellent. The bed is soooo comfortable. Our son and grandson live here. We’ll be back!

We booked this hotel when I was offered a job interview in the middle of our family vacation to Eastern Washington. We had never been to the Tri-​Cities area before, so we had to research and find a pet friendly hotel for three people and a dog quickly. We wanted to get a one-​bedroom suite so we had plenty of room. Best Western claimed to have suites and were pet friendly, so we called their reservations line. When we spoke to the reservations agent, we asked specifically whether the property had one bedroom suites, not just open room «suites.» He assured us it did, so we booked the room.
Upon arriving and getting our room keys, we realized they did not, in fact, have one bedroom suites. Instead, the room we ended up being booked in had one bed. That’s it. No one bedroom – just a slightly larger room. When we inquired about this at the front desk, we were informed that every room was a standard room with one or two beds in the middle. Definitely NOT what we were looking for. But, because it was getting late and we didn’t really have any other options, we ended up having to stay in a cramped room with two queen beds.
Overall, this summarizes our stay:
Hotel Pros:
–Pet friendly. They even provide a little pet gift bag upon check in with a couple dog cookies and cleanup bags.
–Wonderful manager’s reception. The evening we stayed here, they had beef sandwiches, complete with au jus, sautéed mushrooms, bell peppers, and various cheeses. They also had sides like macaroni salad and green salad. You honestly could make a meal of their evening reception.
–The hotel was clean. While everything was pretty dated looking, it was at least clean.
–Great TV with numerous channel options.
–Free, fast, and reliable wifi.
Hotel Cons
–No shocker here, but no one bedroom suites. We had just stayed in a Best Western in Omak, WA the evening prior, and they had huge one bedroom suites. I don’t understand why some hotels classify large rooms as «suites» when the only difference between the «suites» and standard rooms is that the «suites» are slightly larger. A one bedroom suite is just that – a suite with a *separate bedroom.*
–This goes along with the previous negative, but the reservations agents are truly clueless. I can possibly understand the mistake between «suite,» in common parlance, vs. a regular room, but when we specifically ask «this does have a separate bedroom from the living area, correct?» and receive an emphatic «yes,» you’re seriously misleading customers.
–This hotel abuts a road with heavy truck traffic. Several times throughout the night I heard the loud honking of semi trucks, which obviously was quite disruptive. If you do end up staying here, request an odd-​numbered room away from the road.
–Aside from the road noise, there was quite a bit of noise in the hotel itself. I was awoken around 5am with loud, booming noises. Never did figure out what that was all about.
–The mattresses here are rather firm and uncomfortable.
Simply put, Best Western Plus isn’t the worst hotel you could stay at in the area, but it certainly didn’t meet our expectations.

Very friendly very clean and the most comfortable there ever slept in my life.
Pet friendly!
Highly recommended!!!

Did I stay in a different hotel than everyone else that’s reviewed this place? There was nothing wrong with the room, the staff was fine, the breakfast was actually pretty good, but the price was too much for Kennewick. Without the high price, it would have received a solid 4-​star review. Otherwise, it’s just an average to slightly-​above-​average hotel with a high price.
I probably wouldn’t stay here again for that reason, but if you can get a price that seems decent to you, there’s nothing wrong with it otherwise. It’s just that I don’t see how you’re going to get an exceptional experience like everyone else is describing.