The Ritz-Carlton Key Biscayne, Miami

Solid okay — hotel is acceptable but fails to deliver on the Ritz experience. Hotel is clean, staff do their job but nothing goes above and beyond. The beach is awful it is dirty so stick to the pool. The food is better than average. Truly so much potential!

I stayed here in the month of February. Professional front desk, hassle free booking, luxurious environment, private beach services, amazing dinner… I could not have asked for more!

This has the worst experience ever. We came to celebrate my sister in laws bday. We were a party of 25 eating at the cantina beach by the pool. The service was TERRIBLE. Our server seemed to always be bother every we made any request. 25 people one server. That tells you we were sitting for over 4 hours. We knew because it was the ritz the prices were going to be high but you kind of tight expensive with good food an to the least good service. We got non of it. A waitress came to try to help. Her name was Paola. She was very nice and quick but our waiter wasn’t to happy so she didn’t come again.
I ordered a plate of lettuce since I’m on a special
Diet. Nothing else. Just lettuce. $ 18. They charged me as if it was a Cesar Salad. with nothing on it.
My family and friends will definitely not going to be recommending this place to anyone.
Forgot to mention the $ 50 cutting fee for the cake but our waiter brought us the knife for us to cut it. Of course I sent it back for him to do it.

Gino!!! He is the man. Could not find a better bartender… Nothing like a couple of Hendricks, tonic and cucumber to finish the evening. We will be back!

Gino the Master Bartender made Roberta the best Margarita she ever had and he concocted the best Rum Punch I ever tasted. Cheers!

The Ritz-​Carlton Key Biscayne, Miami is a gorgeous property with a West Indies feel or a peaceful, tropical oasis. Stay here for the Miami Open with door-​to-​door transportation service. Hang with the pros during the tournament. The Cliff Drysdale clinics were a blast! A first-​class tennis experience. Go to
for program information. We loved lounging in the Cuban-​inspired Rumbar. Great place to stay for a girls’ trip!!!

I can’t say enough how great the staff is here. You must go see Mark and Josh at the pool bar, they go above and beyond just serving you drinks, also Chef Joe was amazing ! These great guys made our stay extra special.

$ 545/​night, they know your name when you pull up to check in. Their service is impecable. I was greeted with a note, food plate. Turn down service was stellar. I have nothing negative to say. Everything was perfect.

Absolutely the best venue in the country to relax and be pampered. This property is beautiful and first class. The staff is over the top. They go out of their way to insure that your stay is memorable.
Rosie S. Is our particular favorite, thank you.

Day one at the Ritz Carlton Key Biscayne. Here with my husband as he attends a workshop. My daughter and grand daughter joined us. The plan is to enjoy the facilities while my husband is at the workshop. As soon as we arrived we were warmly greeted at the main gate. The valet attendants were also very attentive and welcoming. They even had a cute check in area for the kids. Every time I have called the front desk they have been very helpful and friendly. Requested a mini fridge to use in the room and they sent up a dirty one. I had to clean it myself. When unpacking found that the two drawers I was going to use were very dusty and dirty. One of the even had a bunch of small change in it (pennies, dimes, nickels, etc.) I had to wipe them down and clean them before use. Otherwise the room was adequate and well stocked. Overall the property itself is beautiful we have s beautiful view facing the main entrance where we can see their grand water fountain and a breathtaking sunset over the bay. My interactions with Ignacio (Bell hop), Lazaro (loss prevention), Jazmin (front desk) were top notch. They are truly outstanding in their customer service and professionalism. Miguel (server) at the Dune restaurant was outstanding in his service as well. He went above and beyond to accommodate us when we visited the pool and ordered food.

Long overdue review!
My boyfriend and I came here last month for a relaxing getaway and that is exactly what we got!
For two days, we did absolutely nothing but lounge by the pool, walk along the beach and sip drink and drink.
The room itself was amazingly clean and exactly as expected from a Ritz. Could not see one blemish in the entire room.
Every employee was pleasant and not overly pushy.
The adult pool area was clean for the most part, but I did notice some rubbish in the bushes. Was nice to see the iguanas playing around, while we enjoyed a few drinks before moving over to the bar nearby. While there we were amused by Geno the bartender, he kept the party going and made some good drinks.
We did room service the last night and really enjoyed how perfectly everything was cooked. I am very picky on my salmon, but mine was cooked perfectly and seasoned lightly, which I prefer. Boyfriend had a white fish (don’t remember which one), it was pretty good too.
I did enjoy the spa the first day I was there and had a very pleasant experience. You can read my review over there.
Overall, we both loved out stay and agreed this was our favorite new relaxing place.

My fiancé and I decided on a destination wedding. While the idea is very appealing the challenge is working from a distance with vendors and trusting that they will deliver according to your expectations. We contact 27 resorts and finally decided on three to visit in order to make a decision. When we visit the Ritz in Key Biscayne we were very impressed by their facilities and the friendliness of the staff. We fell in love with the architecture, grand entrance hall, wonderful interior and decorations, lush tropical gardens with lots of birds, huge lawn facing the ocean-​perfect venue for weddings and other events, 2 big pool areas and direct access to the beach. There are 2 pool areas: The adult pool and the family pool. Adult pool is great, deep enough for a proper swim– the whole area very stylish and elegant.
We arrived early on our check in date and our suite was not ready. The front desk managers immediately offers us lunch and sends us to our choice of restaurant, were we had a fantastic lunch. Once our room was ready we were delighted to find out that we had been upgraded.
Esther Alther and her assistant Ruth made our wedding day a magical one. Their job is not easy but they are such amazing professionals that they make it look easy. The night before we hosted a reception for our guest and I lost an earring my fiancé gave me the day we got engage. I took a picture of the earring and send it to Esther and she found my missing earring! We had wanted to have breakfast on our room and get a massage the morning of our wedding. Esther made sure that everything happened with plenty of time for us to be ready for our wedding. We chose to get married in the Ocean Front Lawn. It is very private and you are surrounded by incredible greenery, palm trees and flowers. They had taken care of every detail down to Ruth making sure that my fiancé boutonnière was safely placed.
We had a small wedding so we chose to have the reception at the Davis Room. The Banquet Manager, Sammy and the Maître d’, Rafael were amazing. Many of us have attended weddings were the food is either over cooked, cold or has no flavor. None of those apply on this case. All of guests were delighted with their dinner. I am not much for sweets but I had to have cake. It was one of the best cakes I have ever had. When we went up to our suite we found it transform with decorations a bottle of champagne and French macaroons.
On our last day we were going downstairs for dinner and bellman gets into our elevator. He asked a couple of questions and figure out we had just got married that weekend. When we got to our room we found a card from Richard V. (the bellman) wishing us happiness. There was also a bottle of Malbec and chocolates.
Thank you Esther, Ruth Sammy, Rafael and all the incredible staff at Ritz Carlton at Key Biscayne for making our wedding day and incredible memory.

I was here in late April. Beautiful hotel and impeccable service. The first evening I had a delicious pasta dinner at the bar of the Italian restaurant. The bartender was very nice and let me have a few tastings of other wines.
The next afternoon I enjoyed going out at the adult pool and having a number of cocktails. Not very strong but tasty mojitos. Funny enough, I spotted a few iguanas around my pool chair. One of the other guests mentioned that iguanas enjoy being fed frozen grapes. So one of the staff brought us some frozen grapes so we could feed the iguanas. So cool! Do not worry… they are harmless and enjoying hiding in the bushes most of the time.
The next day I enjoyed meeting some people at the pool bar and listening to the DJ play some great music. Not that I am a piña colada fan but so many people were ordering them so I was curious. The bartender gave me a sample of it. It was quite fresh and tasty. If I liked coconut more, I would have ordered it. Instead I kept with the mojito theme weekend.
Overall I had a great, relaxing time but this is definitely more of a family friendly resort and not as much of a singles place compared to the south beach and coconut grove ritz hotels.

Awesome hotel right on the beach. Pricey but worth it. The best of the best. Thanks guys!

I’ve been to the Ritz on SoBe — and all throughout my stay i kept comparing the two. I finally decided that this location is wayyy better than the SoBe location.
Why? -
Primarily because it IS out of the way of all of the noise, hustle and bustle of Ocean Blvd.
Also — the beaches are a lot quieter and almost no children.
There seemed to be a bigger pool, along with an adult pool as well.
The slight downside was that the hotel does not have a beach walk way or boardwalk. You’ll just have to walk on the beach.,. ah such a sad life.

OMG I have found the cutest grab-​and-​go spot in Miami!!! The Ritz-​Carlton in Key Biscayne just opened up Key Pantry: Eat.Drink.Shop. a couple of months ago. They offer homemade ice creams, a nice wine selection, adorable souvenirs, fun merchandise, fresh pastries, salads, and sandwiches. The most jaw dropping feature is their coffee brewing process. They offer five different brewing process using beans from around the world. Although you have to wait a bit longer for the coffee, you get to see them brewing it by hand. It is a must see!!! It’s décor is elegant yet a rustic chic.

Stellar accommodations. If you like impeccable, friendly service and a truly fantastic tropical beach-​side setting, then this is your hotel. Yes, like the rest of the hotels in this chain, it is not inexpensive, but you definitely get what you pay for.
Our room was a small room on the side of the hotel, and was comfortably appointed. The bathroom was palatial, and definitely luxurious. The towels, robes, and linens are impeccably laundered and pressed, making us feel quite relaxed and comfortable.
Downstairs, there are two pools: a kid-​friendly pool with excellent service and a Latin restaurant immediately adjacent to it, and an adults-​only pool, which we didn’t use due to our two little ones being with us on this particular trip. I think it’s a great idea, and let’s guests tailor their experience to their own particular needs.
We enjoyed the breakfast buffet at Cioppino two mornings in a row, and were very well taken care of by Marta, an exuberant and attentive server, who made sure our breakfasts would be extremely enjoyable and relaxing by providing superlative service.
Overall, a wonderful experience, where the establishment provides the superlative service that distinguishes it from many other über-​luxury hotels. Will definitely be back!!!

So sad I loved this place and the time there .
Unfortunately at home, unpacking my luggages I see stuff is missing. Seems like housekeeping is into cleaning other stuff too.

If you are visiting the area for the first time and want a resort that can give you exactly what you want/​need in this city, this is your top spot. They go above and beyond is customer service and their property is spectacular. Mario, helped us navigate what restaurants and bars to check out and where to steer clear of. My husband and I felt like the staff here treated us like family. The rooms were large and the beds?! Oh those beds are so comfy you never want to leave! 5 out of 5 is well deserved.
The only side note I have is the beach is full of debris. It’s not all white sand and waves. This is not a reflection of the resort but just a heads up.
Love the ritz Carlton and love Key Biscayne

Expensive? Yes. You don’t stay here to be frugal. You stay here for luxury service and to bake in the sun.
The pool: It’s not just for leisure, the adult pool and family pool have their own area. This makes it easier to take business calls by the pool or just enjoy silence. Kids can run wild in their own pool area. Win/​win. The pool has attendants that are like ninjas. Magically a glass of water appears without asking. Hungry? They have it covered. Need a drink? 5 minutes later, I have one in my hand. The adult pool is 5 ft, super clean and good for short laps. No overcrowding and nice cabana areas ($). The beach is steps away but wasn’t exactly sparkly blue… I stuck to the pool.
The rooms: CLEAN. Although I wish I went with the studio so I didn’t need to use room service for food, the room was standard Marriott but with extra care (great housekeeping staff). I had king with partial ocean and full balcony (with chairs).
The gym: so much equipment to choose from, along with the fitness classes, it is well maintained. Each machine has a water and towel all ready to go.
Room service: on point 100%; nothing but the best. The food was average and possibly the most disappointing but only because it doesn’t match up to the price or Ritz standards.
I could really go on but you get the idea… fantastic stay.