Sherwin-Williams Paint Store

I was impressed with the professionalism from Alex and Darren. They both greeted myself and my sister and walked us through all the different paint options and paint textures. I found the exact color I was looking for and feel like Alex really made the difference in customer service. So grateful we had someone so knowledgeable on the floor to assist us!

This Sherwin Williams® store has been our home-​store this year and we really like them. They are professional, polite, and knowledgeable. As a local service provider, It is cruicial for us to purchase our materials from vendors who are consistently reliable, and this store has not let us down. Thank you team!

I went in with some other color ideas and Laura was immediately helpful. I found some ideas based upon her suggestions and left after getting exactly what I needed. Thank you Laura.

I’m not sure if SW made some changes to this store based on former reviews but my experience here has been great. The staff members are friendly and knowledgeable (Meaghan, Mike, etc…)
I also used their 40% discount and unlike another reviewer, it does apply to the basic A100 grade. Maybe a recent policy change from SW. I even ordered the paint the day before the sale started and it was ready for me to pick up the next morning.

I’ve had great experiences at other Sherwin Williams locations but not this one. I had some paint color matched by the Redmond store that didn’t quite match properly. I happened to be in Kirkland and wanted them to do another color match and dispose of the old incorrect paint. I fully expected to pay for the new paint. I was treated so rudely by the sales kid that I simply walked out. A week later the Redmond store did a new match for free, disposed of the old paint and it turned out perfect. Make the drive to Redmond.

I am a contractor that uses a bunch of paint. I only use Sherwin-​Williams and I only use this location. The staff are knowledgeable and helpful.
Note: If you come in in the morning there will be a lot of professionals in there and you may have to wait a bit.

The store was having one of the 40% off sales which they seem to run every other month. We were looking at repainting a portion of our house’s exterior this summer so I went and got a paint match. This has been the worst customer service experience I’ve had in any retailer in my memory. It turns out that the basic A100 paint I wanted was considered «contractor» grade and not covered by the sale. Fine, I asked what the difference between other fancy name varieties like «duration» and «eternal happiness» were. After being told that they were «good, better, and best» I just picked «duration» randomly so I could get on with my errands. I made the paint match request on Sunday morning and was told it would be ready later in the afternoon. I returned in the evening and was told it was not ready yet and would be ready Monday morning and I would be called. I never received a call on Monday and when I called in the evening, I was told it would be ready on Tuesday morning and I would be called. I was never called on Tuesday and when I called in the evening, it was again not ready and I was told it would be ready on Wednesday morning and I would be called. At this point, I had figured out the pattern and gave up and waited until Friday afternoon to call. During this time, I was never called for a pick up. When I called the store to check on Friday, I was put on hold for 5 minutes before being told it was ready. When I went to the store to pick up, there were 2 customers in front of me. I waited for an additional 15 minutes staring at the 2 associates working. No one bothered to acknowledge me standing 15 feet away from them while they watched paint shake and typed on the computer. I was happy to wait but a «hello» or a «we’ll be right with you» to acknowledge my existence would have been nice. The only positive part of the experience was that the paint seem to be approximately the right hue and I was given the sales price without having to ask for it. Frankly, I’ve had better customer service in third world countries and fast food restaurants.

We all have seen the ads, and heard the jingle, «Ask Sherwin Williams»…
Well as I experienced this weekend you sure as hell better ask Sherwin because by golly he will not offer to help you on his own free will. But don’t get your hopes up to high, because if you ask chances are he won’t even have an answer. Now I am not asking Sherwin to solve the economic problems of our country or find the cure for Aids. I simply was asking Sherwin the difference between flat, eggshell, and glossy paint… or which paint out of the 10 million different types would I need to let’s say, paint a bedroom for example. Because that is indeed what we asked and we got nothing.
Oh and if you are having a hard time figuring out what color you would like to paint something, it might help stopping here because they are out of over half of the paint color chips. So the million colors to chose from just got cut down to a half million.
Sherwin was able to offer alot. He was able to offer me alot of graduated frat-​esque men who all seemed to have a likening for painting this Saturday which oogled and stared like they never saw two girls in skirts before. So had I wanted lets say Herpes or a one night stand, Sherwin you could have pulled through. But just wanting to paint a bedroom a different color and have some help in the process, the paint specialists were unable to help with.