The Home Depot

This is an A1 store with staff and product. We enjoyed a free hot dog and water on Saturday supplied by Home Depot. The small things mean a lot, think about the people who spend money. Today (5 – 30)I had the experiences to deal with Bryon, 6 foot with a beard. I dont know if it being a holiday he did not seem very happy. waited 30 minutes to get a barbecue from the upper rack, they left to get a different forklift. The other 3 people asked me where the other HOME DEPOT was, I told them La Mirada. Many other associates came by and asked if they could help, I told them I was waiting for Bryon, they did not say anything bad, there face told me I was in for a long wait. When Bryon did finally got the pallet down and loaded my assembled barbecue onto my cart, Bryon commented «enjoy your barbecue» this was not in a way in a nice way. All other staff where friendly and trying to help. This is not how La Habra Home Depot will treat you. In the parking lot another staff member showed me I should have received a exchange on a propane tank.

If you can, avoid getting your wood cut here. Almost all of the cuts were crooked. Luckily, I had a miter saw at work and could fix them. My pieces all came out shorter as a result though. If you have a small car like me, just get the pieces cut so they can fit in your car and cut them yourself if you have access to the tools.

So as I was going to pick something up for the jobsite I walked past this woman by the front entrance. She had grey hair and was acting super suspect. Now this happened at the La Habra store, like right infront of the main entrance yo like at 1150 am. So this girl sees the security guard walk out of the store and she just started yelling and cursing at him. I remem her say «get the fbomb outside, go fbomb away. I’m gonna fbombing get you fired…» now this girl wasn’t wearing the apron so I didn’t think she was a home depot employee, yo. But then that guard taking it all in stride just calmly tells her that she’s being unprofessional and that she’s blowing her cover. So I walk up to them and say hey don’t fight now, there’s kidz near. Then I realize that the grey haired chick must work for home depot. I ended up asking an associate about her and it was mentioned that she was part of loss prevention and her name was Loopy. Which makes sense cuz she was wack to that poor guy. So I guess don’t go here fit the customer service, cuz they don’t even train their Staff right yo

The worst home depot I ever been to, the female store manager is useless also, I will go out of my way not shop here, just too bad that there is some good associates that will get the bad rap

buyer beware Home Depot will not accept any return merchandise without a receipt. Not even for the lowest price it has a that time. In the past they would accept your merchandise that could be out there and wish to return without a receipt and give you store credit BUT NOT ANYMORE so you might want to consider Lowes or Orchards instead of Home Depot, I know I am

Again another worthless trip, why do I even bother? Plumbing department is in a state of disarray and not an associate to be found. I did find the dishwasher air gap bins devoid of air gaps but full of random crap. Seems to be the theme for this store.

I don’t know if it’s all Home Depots, but this one has the worst customer service. Every time I’ve been here, their hasn’t been anyone to help me out. They need to have more staff on the floor.

I ordered lumber the day before to have ready for my project.
Showed up at 6:30 am and nothing pulled. I have 5 guys sitting at a job waiting for me and no materials. I have been here an hour so far and these morons have nothing loaded on my truck yet.
HORRIBLE Service

Went to Home Depot at this location looking for something that I don’t know the name but I showed the picture I have on my phone. The guy said «I DON’T EVE KNOW WHAT IT IS!» with sarcastic tone. He didn’t even try to help further. I thought that’s one their job, to help the customer to figure out what they need?

Three things happen at The Home Depot: Sometimes every two minutes a kid in an orange apron asks me how I’m doing; Or I ask someone a question and they know NOTHING (or gives wrong info; or there is frickin NO ONE around/​or they’re now too busy to ask «how I’m doin’».
HOME DEPOT: I don’t need people greeting me every minute, I’m there to find my thing and go. It’s doubly damned annoying when I actually do need help and nobody knows anything, or isn’t there. Here’s a suggestion: Have a concierge (at least one) person that DOES know where things are, and that I can walk over to and ask (forget about the Customer Service desk, they REALLY don’t know anything). I swear to god, I know where (and what) things are more than most of the orange apron people. Yes, Home depot has everything, but almost important is SERVICE. I know… customer service is a thing of the past.
Why spend MILLIONS on product branding and marketing, then hire people that are AWFUL?
This is not an issue with just the LaHabra store, by the way.

We just bought 35 60 lbs concrete mix. No employee was there with forklift license to help. My buddy had to work the fork lift himself because he has a forklift license
It took an hour before some helped us after we already loaded half of the bags.

I was so pleased with my service and the choices I was offered at Home Depot. I was in the window treatment department and I can’t say enough good things about the young lady, Joy that helped me out. She was informative, gave me choices and very kind. Thank you Joy for your wonderful service.
Sharon R., Brea

In the last few times I’ve been here I’ve been approached by solicitors twice. The first time my husband and I made the mistake of taking to one only to have her become very irritated when we wouldn’t make an appointment for their representatives to come to our home. This last time I already knew what they were pitching so I didn’t engage but they were still very pushy. I am at your store to shop and it’s very annoying to be harassed by salespeople. At the very least sit at a booth and let the customers come to you.

Now that PDQ rental center closed down on Beach Blvd this location works out well to rent equipment and even pickup a truck which I needed to return a BBQ to Costco.
The rate wasn’t bad at $ 20.00 for the first 75 minutes and $ 5.00 for every 15 minutes there after. Since I had purchased my new NXR BBQ online at
a month ago, I needed to return it for a defective hood and not to mention it was $ 200.00 less at the Yorba Linda store. Picking up the truck was easy, but I needed to bring in proof of car insurance and a major credit card for deposit. The truck had air conditioning and even included a ramp which assisted in putting my assembled Q in the truck and loading new boxed Q into the vehicle. I ended up using the truck for 3 hours and it cost me $ 55.00
Overall a solid experience and I would use the pet friendly Home Depot rental center again in the future!

This store is ridiculous. Went to purchase a part for our garage door, and roll up to the registers to find that all four self-​checkout lanes are open (with long lines on each side) and NONE of the regular registers are open. Having the option of self-​checkout is one thing, but when that’s all there is, well — I don’t recall applying to become a damn Home Depot employee. Which is pretty much what I am when I have to find my own way around (staff are nowhere to be found) AND check out myself.
The kicker is that there was one employee standing in a product aisle about 15 feet away sipping on a drink, helping no one. Seriously?! I complained about it to my husband when I got home, and he shrugged his shoulders and said, «it’s always like that there.» So apparently it’s not a one time thing. Well, screw that, I’m not ever coming back to this Home Depot again.

I was close by so drove in just to look around and found lots of stuff on sale. There were Ceiling globe LED lights fixture on sale for $ 15.75. As I was checking out the price came to $ 7.00. So rushed back to get two more globes. One was to replace the Kitchen are which has become super bright. The other two I installed on Halogen lamps, just turned them upside down, took out the halogen bulb and connected the terminals. Its just amazing amount of light around 1100 lumens to light up a room.
Superb place with plenty of parking.

This is just a complaint I have about pretty much all Home Depots and this one in particular. It’s a FACT that most of if not everything has been returned, even if it looks brand new. Chances are when you get it home you will find out that someone else had tried it and it is very obvious most of the time. For example, I purchased home security lights for the top of my garage. Didn’t try to install for a week or so but when I opened it, the wires had been cut and left over electrical tape was on the wires. So not only did someone look at it, they actually installed it and decided against it.
It is super annoying to find out after you get it off the shelf thinking it’s new. I do not feel I should have to pay full price for a product that someone else has opened and tried out. It may work fine but why do I have to bother. Just like Best Buy this place should not sell something full price when it has been opened. They would probably sell more products if they offered items at open box prices.
I will be doing my shopping on Amazon for stuff that is available at Home Depot because at least I know it’s brand new.

As soon as I walked in I get a nice big smile from two people saying good morning what can I help you with? I said to them I’m just here to crash the party they started laughing. They actually directed me straight to where I needed to go and now I’m in line purchasing my little item that I needed as I’m talking to my phone and people are looking at me going what in the world is this guy talking about ha ha Ha.

I love this Home Depot! I can’t believe I’m actually writing a review for this place since I’ve always hated going to these types of stores. But now that I’ve had 3 bathrooms remodeled, I’ve had to come here at least twice a day for 6 weeks or so. No joke.
Every trip here has been very pleasant. Someone was always willing to help me find whatever I needed. Even when I’m just looking around, employees will always go out of their way and come over to make sure I can find what I’m looking for. I really appreciated that as I had no idea where anything was nor did I know what some of of the items I was looking for even looked like. (What the hell is a p-​trap?!)
I’ve also had countless of returns and exchanges, and it was always really easy to do that at the customer service desk. Lines can get long, but they move pretty quickly.
They also have a pro desk where you can order everything at and they will deliver everything to your house for about $ 20! That was so awesome. And Marcos was super patient.
At the paint department, I had originally picked out a paint that I ended up hating. I went back to them and they were able to remix the color to exactly what I wanted. He also offered to just return the ugly paint if he couldn’t mix it to what I wanted.
All in all, I’m really impressed and now I know where everything in the store is and if ever I have another remodel, I’ll know exactly where everything is. ;)

It will take awhile for you to find what you are looking for or someone to help you to find what you need. But once you find that one person, especially the lady at tools, man, they are the most friendly and helpful people all around. Only thing I don’t like about home depot is its hard to tell if they are online only or available in the store. I have been to this location couple of times and left empty handed.
Well, for what’s it worth, it’s convenient location for me so there goes the 3 stars.
Thank you lady at the tools once again, you have always been a big help for me.