FedEx Office Print & Ship Center

The worst FedEx office. Customer service is terrible, equipment is often non functional, and they don’t adhere to their own hours. They have let me down too many times so I’m switching to the UPS store a few blocks away — they are very customer centric and supportive of small businesses.

DOES ANYBODY CARE? Management? Owner? Franchisee? FedEx??? I have had really good experiences here before… but the manager has the eagerness to help of a stone. Wow.

It’s impossible to park so already you’re in a bad mood when you arrive… workers are slow and seemingly unmotivated to help assure me they’re going to be with me soon. Leaves me wondering what the «Ex» stood for again? I only go here when it’s necessary and never enjoy it. Booooo

Absolutely the worst customer service you can imagine.
The woman who is supposed to be a customer service manager has no sense of customer service. First she gives me false information. Then she says she doesn’t work products, only makes copies. Then she is rude.
Disgrace to the FedEx brand !!!

I wish I could give them a negative score. I had a package redirected to this location because I wasn’t going to be at home when it would be delivered. I show up the day my package is expected to arrive and its not there yet, no biggie yet. I show up 4 days later, not only is my package not there but its at another location on the opposite side of the city because FedEx attempted to deliver my package not once but twice to this shop on the same day and they didn’t accept because they «were closed». They were not closed, I was in the shop that very same day asking for my package which they claimed was still in transit and they wasted more of my time stalling to say they were to F#cking lazy to do their job or own up to their mistakes when it would’ve mattered. and now they refuse to have the package delivered to the correct shop. I rate them Negative 5 (–5) on the real scale. FedEx, fix your sh! t

Possibly the worst Fedex store I have ever been to, which is saying a lot. Will keep you waiting to get you upset. People move in slow motion.

Despite all the bad reviews this Fedex Location has received, I have had a great experience here over the last 2 years!
I work from home for a hair company and am constantly sending prints to be done at FedEx. I would say I am at this location at least 5 times a month. I always get the friendly hello every single time it go. It only took about 2 months before I became a regular and was greated by first name. Even when a new employee was hired I was Always introduced to them so they would know to expect me every other week.
The staff here is by far the friendliest staff of all the Fedex Kinkos locations I have used. My orders are ALWAYS done on time and to my liking. Even tho the staff has had a little bit of a turnover and I am sad to see employees leave, they always seem to hire someone else as easy to work with. I have been there often enough to even witness how other people are treated and it is always with a common courtesy.
The store is clean, organized and a fun place for me to visit regularly. It deserves way more then one star!

Since this store suck so bad, ill just give another bad review just because its fed ex.
Had to ship a laptop, had a laptop box but could not send it covered up in black plastic to cover the identity of the product.
It was then said we had to use their box and it was $ 15 plus shipping will be 25.
I could not bubble wrap the lap top and use my box. So I left the shop and never going back to fed ex. I will write this same review on all fed ex.
IF IT FITS IT SHIPS!!!
Forget u and your box.

It seemed like it should have been easy to get a vintage drum packaged for shipment overseas — after all, professional packaging is a listed service. I walked in at 11:15am, there was one person there, who announced to me that she had just picked up her lunch. She asked me to leave the drum for packaging by her co-​worker who was coming in soon. She told me if I would come back at 1:30pm, it would be ready and waiting for me. I told her the item was expensive and she promised to keep it safe. Already I felt like a customer should be a higher priority than a bag of takeout, but I agreed to return later. I had brought the drum inside a briefcase to protect it and she took it behind the desk.
When I returned at 2:00pm, there was no sign of the first person, and the one who WAS there had no idea what I was talking about. Fortunately, before I had a coronary, I saw the briefcase sitting on a desk behind the counter. Thankfully, the drum was still inside, but obviously had not been boxed as promised. Person # 2 said she’d wrap it right away but, within two minutes, had to take a phone call. She listened to some long-​winded customer for over 10 minutes, instead of taking a message and phoning her back. I was beginning to fume. At last, she got off the phone, and she was mine! She pulled out a FedEx box but, since I planned to actually ship the drum using the USPS rather than FedEx, I asked her to put the drum in a plain box. She said FedEx boxes were all she had, but assured me the USPS has no problem with FedEx boxes. Having spent far more time than I planned on this escapade, I finally was able to pay her and leave for the post office. Well, guess what? The USPS WON’T ship a package in a FedEx box. Fortunately, the rep at the post office had a black marker, which I borrowed to obliterate the FedEx name (on all four sides, of course). One would never guess that you can get carpal tunnel syndrome from mailing a box.
How could something so easy be so hard? This store reeks of poor management. I would discourage anyone from patronizing it.

WHAT A DISGRACE!
HORRIBLE STAFF, FILTHY STORE, Grossly Overpriced (EVEN COMPARED TO other Fedex/​Kinko stores)
The staff REFUSES to take care of copying in a timely manner, the store is ALWAYS UNDERSTAFFED.
What the he-​double-​hockey sticks is wrong with these people?
This store has got to be running at huge loss because I cannot imagine ANY customers returning here.
Staff has ZERO customer-​service skills, and in fact, their actions clearly demonstrate that they HATE the customers.
This WAS a Kinkos store and the Fedex buyout has not improved this store a single ounce.
FOUL DISGUSTING HORRIFIC.
RUN, RUN, RUN AWAY FROM THIS STORE.