Firestone Complete Auto Care

My husband took his car into the La Mesa Firestone because his check engine light was on. They said they did a courtesy check and said the problem was the spark plugs. After he got the car back, he noticed that there was a major leak and the check engine light came back on. So against our better judgment we brought it back to Firestone and they said it was the egr valve causing the check engine light to come on and a power steering hose needed to be replaced. You would think after bringing it in twice it would be fixed. But the car is still leaking! We have spent $ 2,000 making repairs and we are outraged that they could not fix the problem in 2 tries and with so much money spent! The individuals that work there are either extremely incompetent or are major scam artists. We are definitely contacting the better business bureau about this one.

I began taking my 2006 Rav4 here when I moved into my apartment about a year ago, because it is right across the street and I can walk home while getting repairs.
The first thing I noticed was it was expensive. Most consumer car repair shops are, so I was willing to pay, if nothing more than for the convenience of having a place to take my car that was within walking distance.
The real issue I had was a few weeks ago I took my car in to get the alternator replaced. I left it on a Friday night, and didn’t get it till late Saturday evening. The complete repair included the alternator, two tires and an alignment. I got a glimpse of the front counter guy’s computer screen which had like three prices on it. One was a «suggested price» which was over $ 1,500. Luckily I had a discount through my auto club and it brought the price down to a little over $ 1,000. Whatever, I paid. They mentioned that there were some more recommended repairs, but I didn’t have the money to do it then.
The next day when my wife picked me up from work, I noticed that there was a scraping noise coming from the car. Once we started driving, pedestrians started waving us down and said that the «undercarriage» was dragging on the road. We pulled over and I noticed that the oil pan splash shield was in fact dragging on the ground. We took it back to Firestone and one of the mechanics came out and «replaced» the little plastic clips that had somehow not been installed. Good on them.
Then next morning we noticed that the heater was taking forever to get warm, like ten minutes. It’s December. It’s effing cold. I know that when the heater isn’t blowing warm air, that means a coolant problem, and if it’s a leaky radiator, or coolant pump, it might be expensive. I told her to watch the temp meter after she dropped me off, and sure enough, soon after it started to rise and overheat. She had to stop and let it cool like ten times on the way home.
I have noticed that after taking my vehicle to Firestone, lately, my car has been having more issues then when I took it to begin with. I don’t want to think they intentionally break sh*t so you will come back, because that is straight ILLEGAL. But I suspect that they might have inexperienced mechanics working there that inadvertently mess up which will bring you back anyway, to pay more that you otherwise shouldn’t have to.
So I took my car somewhere ELSE by recommendation from a family member for the wheel bearing Firestone recommended, and was going to charge me over $ 500 for, and to find the coolant leak problem. Sure enough, this other place found that I had a radiator hose that had been disconnected and not reattached. AND they only charged me $ 350 for the wheel bearing replacement.
Long story short, don’t take your car here, no matter how close you live. You will overpay regardless, and most likely, you will get your car back in worse shape than you left it.

Limped in with bad tires. They gave me a Great price on 4 new tires for my chevy express work van .
They were very helpful in knowing which tires to buy without being pushy. I’ll definitely be back.

So I had a small leak in one of my tire’s and stopped by on a Sunday. They were really busy but Luigi seemed to take it in stride and helped everyone with smile and a great attitude, even tho some of the customers were not so nice. The wait is a little long but so would a tow truck if you were on side of the road broke down. Over all I had good service and would return.

Worst service ever. Dropped my car off the night before to only have a battery replaced. Called the next morning to see if it was done. They forgot to order the battery. So I had to wait for another 3 hours. I missed a half day of work because of this. They never offered me a loaner car or even free oil change. Will never come back here again.

I usually only leave a review for places I absolutely love because I don’t like to badmouth businesses but I left Firestone feeling very flustered. I had made an appointment online for 5pm and when I get there they said they didn’t have the appointment on record even though I got a confirmation email. They took me anyway and said my car would be ready in about an hour. Hour and a half later I get the call that my car is ready. When I get there to pick it up, the guy CANT FIND MY KEYS. I would’ve been terrified if I hadn’t seen my car right outside but it was still concerning because he had no idea where he put them. Another guy comes to help him look, they’re looking in all the other cars, all over the place for a good 15 minutes until it finally shows up. You’d think they’d give me a discount or something for the anxiety they caused me but nope nothing. Go across the street to Jiffy Lube, it’s cheaper and more reliable.

Found a nail in my tire, needed an expert opinion on whether or not it was repairable. Didn’t realize that they were about to close, but they took a look anyway. The manager said, «I’d rather know you were safe out there on the road.» They repaired the tire and stayed 50 minutes past their normal close time. Now THAT is customer service. Thank you, Diego and Luigi!

You would think for a 55 dollar oil change (and that’s with a coupon!) it would not be too much to ask to top of the fluids in your car. I’ve gotten that service and a car wash for less. Won’t be coming back.

I had a nail in my tire yesterday at 5:30 pm. I saw the nail. I tried going to the tire company I bought it from but they closed at 5:00 pm. I wasn’t about to come back Monday morning. AAA explained it may take a couple hours to get out to me. I told the my car was drivable and found out Firestone was still open. I arrived at Firestone at 5:39 pm. When I went in there I was worried to getting in that evening because my car sat outside when they started locking up. I asked Josh if I had to come back and he said he had a mechanic working late so it wasn’t a problem getting me in even though they closed at 6 pm. It started getting closer to 6:30. Finally the mechanic showed the nail was in the sidewall which was unrepairable. So between 6 – 6:30 my hunch told me to contact my automotive store friend for advice on tires because I had a feeling I was going to need it. So we were texting back and forth on tires that they had. I got the «Go for it!» on Primewall Valera Touring BL 195/​65R15 because these tires were on sale and Made In USA. I saw a yellow dot on the tire which is straight from the manufacturing company in Alabama. They were the last 4 tires in stock. My out of store cost was discounted more because I signed up for the Firestone card which gives me 6 months interest free. Very happy with my choice. I even asked to include Road Hazard Protection. Thank you to the mechanic who hung in there for me and Joshua who stayed with me an extra hour to get me set up.

I have been taking my car here for a couple of years and have never had an issue. I always drop my car off, so wait times has never been an issue. I have experienced some issues with having parts getting delayed and making me leave my car their longer than expected, but I do not rely on my car as much as most people do. I have mostly dealt with Vincent and he has always been top notch.
This location is not as good as the one by my parent’s house, but it is far from bad and I will continue to bring my car here.

Stay away! Trust me, I’m saving you money, time, and an argument. If I could give this negative stars, I would. Not only did I have the worst experience in customer service, but even corporate is blowing me off. Stay far away from any place of business that the mechanic, Ron Lang, works at. Not only will he show you that you are inconveniencing HIM with your questions, but he’ll raise his voice and cut you off. Management is terrible and their work ethic is the worst I have ever seen… and I bought a used car from a scam dealership once. Ron Lang is the sole purpose I will never return. Had he just showed some respect and listened to my questions, it would have been different. He needs to get fired immediately. Change management as well, this is the absolute worst!

Not professional. Poor management. Second bad experience there
Poor management of staff. Too many different answers on why it was taking all day to fix a flat tire. We took the tire in at 9 am to fix a flat. Still wasn’t done at 1 pm. We took the tire and brought it somewhere else and done in less than a half hour.

Bought 4 tires here not to long ago and had a really nice experience, the guy that helped me told me he was leaving to go to another Firestone to help that shop out. It’s too bad he left because these people are just jerks. Called on a Saturday and asked if there was a wait for an oil change and they said «yeah… it’s a Saturday» sorry to bother you Ron I’ll take my business elsewhere. RUDE!

DECEPTIVE WARRANTY! They REQUIRE proof of an alignment every 6k miles or its void which never the case anywhere else! Wheel alignments cost $ 50+ each, or a $ 150 alignment package is ‘conveniently’ provided by Firestone. Alignments are only needed every few years, unless you are off-​roading or in a wreck. The Affinity Touring tires have a 70,000 mile warranty and at 42,000 all 4 have evenly worn out, so its not due to an alignment issue. Even with the additional $ 80 warranty, they will not honor their warranty. IN ADDITION, the customer service here has been so disrespectful, they have upset my girlfriend to the point of being scared to go back. Honestly, go Discount tire, or anywhere else, like we have now done.

I’m going to start off by saying I have a really big grudge against Firestone the company for many reasons. I’ve been to many of their locations over the years in the past and have got nothing but bad terrible results. I personally do not visit Firestone for my own vehicle but I am forced to get my company vehicle serviced by national maintenance companies for fleet service. This Firestone exceeded my expectations for them as they actually got done with my vehicle SOONER than they anticipated. This is a FIRST for any Firestone that I’ve ever been to. I was amazed when I dropped my vehicle off in the morning that is was ready to go in the morning time (AM) and not towards the end of the day. Every Firestone I’ve been to sits on the car ALL DAY and claims fleet authorization non sense, meanwhile I’m out of transportation all day.
Another thing to note was the friendly service I received from the guy working there, usually they treat fleet vehicles like crap because they can’t up sale anything to me personally and have to get everything authorized through someone else. I am really impressed by this location’s display of speed, service and they fixed an issue for me that Jiffy Lube caused during my last oil change. Since this place is in my general area, I’ll definitely be returning to get my truck serviced in the future. Also another good part about this place is it is open 7 days a week, so Sundays is an option here.

Had a great experience. Only offered to fix the problems that I brought my jeep in for. Good customer service. And they have so many garages, they were able to fix my jeep same day. Total bill was 980 $ for break replacement and oil leak. Labor was about half that price which sucks. But they did good work after I had taken my car to two different places before and they couldn’t figure out my jeeps problem. Glad they finally fixed it!

I’ve been to this location 3 times now asking a million questions. Every time I’ve been greeted, and every time they’ve taken their time answering all my questions even if they knew there was no sale involved.
My first two times here the general manager helped me. I believe his name is Craig? He took the time to go out and look at my car both times. The first was when my check engine light was on for a few days. When he went to go look at it the light was off. Instead of trying to talk me into a $ 100 check engine light service he told me it might have just came on because my car is an older model & to just come back if it comes back on.
The third time another man helped me. I don’t know his name, but he took the time to come out and help temporarily put a piece back on my car that was dragging and gave me advice on where I could go to fix it.
This showed that not only the manager is friendly but the employees as well.
Being a younger woman I sometimes get nervous about going to places like this because I feel like you can easily be the target of many scams. But at this firestone location I feel like I can actually trust the employees to have my best interest at heart and not my wallet. I will continue coming to this location and highly recommend this place.

Hi
I took an appointment to replace my car tiers from lake Murray shoppe at 3 pm when I went there to check in your representatives said it will take 3 hours to make it done, 3 hours to replace two tiers?, I tolde him but I have an appointment, he said so what every body have one, he don’t have time consideration, is that how you treat your customers? If so you will loss your business

Not only do they come up with a long list of things wrong with my car that I NEED TO FIX RIGHT NOW, they also can’t do their work properly.
Due to their incompetence, one of my brake drums broke while my boyfriend and I were driving up to San Francisco as we were crossing the Grapevine. While the repairs were cheap (as far as car repairs go), it shouldn’t have been needed. The auto mechanic who helped us out said it cracked because the caliper hadn’t been fastened properly.
I am never taking my car here for any work ever again and I suggest you do the same.

This place has the slowest customer service… I went in for a oil change, they told me it’s only a 15 min wait… I ended up waiting 3hrs in the waiting room.
I even called ahead to make an appointment, but I guess it’s just BS to get people to come in.
Just be prepared to wait… Like a lot.