Jiffy Lube

This experience was a complete 180 from my last visit. After my last horrible experience I received a certificate in the mail for a free oil change (this was back in Sept 2015) I don’t need the oil change until now and the certificate had just expired on March 31, 2016. I went in hopeful that they would honor it (and they did) since it would have been to soon for me to redeem it. The new general manager Anthony was exceptional. He apologized for my past experience and reassured me that this experience would be better. It took all of 20 minutes to get everything complete. Laura was also very helpful in explaining the other minor charges that I would need to pay due to my filters needing to be replaced. I will be returning and I think everyone that had a bad experiences before should returen to since they are now under new and improved management. Thank you guys so much for making this one less hassle I need to deal with in this thing called life.

I pass by this particular jiffy lube (Lake Murray blvd.) On a daily basis. They’ve had a promotional banner outside there shop months, at least 4 months. The promotion was for an oil change, $ 24.99. When I went to get my oil change they wanted to charge me $ 67.00 not including the tax. I asked the worker «what about the promotion I seen?» And he said they haven’t had any promotions out there like that. Then just to top everything all off, he asked me if I wanted my tires rotated? It’ll only cost $ 21.99.
That’s funny when discount tire does that for FREE!!!
Bottom line these people are jokes and just want to rip you off. I’ll never do business with them again.

SLOW, SLOW, SLOW — 3 + guys «working» (more like one guy working and two watching) it took way too long to get me in and out. Then when they were finally «done» there were parts sitting on the passenger seat. Apparently when they checked the cabin filter in an atempt to up-​Sell me on parts and services they «forgot» to put everything back together. Probably not going to return to this location.

I won’t be coming to this place again. EVER!!. It’s all about UPSELL with JiffyLube. Everytime I come in, they always recommend I get something done because something’s wrong. Not long ago, I came in for a simple oil change. As it turns out, I needed a complete engine flush. After some careful investigation, I’ve learned that ENGINE FLUSHES ARE NOT RECOMMENDED, ESPECIALLY BY CAR MANUFACTURES! In fact, they’ll ruin your engine and VOID your warranty. A few years back a news agency did an undercover investigation on unnecessary engine flushes at Jiffylube. As you would imagine, they found that engine flushes are contraindicated. People who had their engine flushed experienced many costly issues thereafter. Jiffylube never took accountability– go figure. Sad to see this practice is still going on. As far as the staff here, its a hit or miss. The mechanic I had was stone cold. I greeted him and thanked him at the end, and he totally ignored me– like I didn’t even exist. Way to go for customer service.
To Jiffylube Management: clearly there’s issues with your staff and service based on the numerous complaints I’ve read below. Instead of asking me to contact you and discuss my experiences, why don’t you actually implement a change? Your replies to other reviewer’s complaints have all been the same, so clearly nothing has been done. Do yourself and business a favor by earning back the integrity of auto mechanics.

Went here once before awhile ago and had no problems. I went today since I live across the street to inquire if they would price match Big O tires $ 16.99 promotion. Even though no one was in the place was told no by the manager =(They did offer to drop the price from $ 40 to $ 30 but I will just go to Big O Tires this week and save the $.

I’ve been going to this Jiffy Lube location for years. They are always fast — 15 minutes in and out; consistently polite, and they don’t pressure me about purchasing extra items, although they do make suggestions. The only drawback is that the waiting room is a little gross but I’m out of there so fast, it doesn’t really matter.

I went here on a $ 25 Groupon for my car. When I got there the staff was friendly but kept pressuring me to change to synthetic oil. I have a Honda Accord so that would not be necessary at all. This women would not take no for an answer. She finally did but told me if I don’t pay for the most expensive oil my car would break down or blow up. I went against her word and stayed with the normal oil.
My car never leaked before I took it to jiffy lube. After I went to jiffy lube it leaked oil a lot. They must of not screwed on the bolt or something. After taking it to jiffylube the maintenance light went on meaning I need oil. I just think it’s funny in a dissapointing way that the only rime my maintenance light went on was after I took it to jiffy lubes mechanics.
I am not going back to any jiffy lube. And it seems a lot of people here aren’t either

We got here before they opened so we could be seen first. Warmly greeted by a woman who took our information quickly as we arrived. Very professional.
Immediately after we get checked in two more vehicles showed up and I could hear her say «Really? Already?» And the other attendant muttered with irritation in his voice «It’s fuckin’ Sunday». I can understand being a little frustrated, but I would like to assume that having so many clients even at 8am on a Sunday is a good thing (aren’t weekends usually busy at all businesses?).
They performed the inspection and service quickly, vacuumed the vehicle and we were done in approximately 40 minutes. Groupon was being finicky and wouldn’t discount the service. But they honored it anyways, thankfully.
Other than the slight lapse of professionalism, overall an okay place for the price.

Horrible… it’s a bummer because the old management and staff were great. Read below about Laura. In a nutshell:
1) Told me 3X «Your van REQUIRES synthetic oil.»
2) Me: «You’re telling me it REQUIRES synthetic? That’s interesting as it came from the factory with non-​synthetic and you’ve always refilled it with non-​synthetic. I’ll go with non-​synthetic.»
3) (Laura ten minutes later): «You’ve hardly got any oil in here and there’s sludge from using non-​synthetic.» This car has 27,000 miles so I doubt there’s a build-​up of sludge.
4) Upon leaving: «You need to bring it in soon to get synthetic to get rid of the old oil.» WTF?
I didn’t want them to screw up my car and I had to get back to work so I didn’t berate her and management then. However:
Laura: Be conscionable. Is your integrity really worth the couple extra bucks you make by lying to people (I heard the above told to the guy before me). Try saying «We strongly recommend» instead of «REQUIRE». Do that and you’re no longer a liar.
Went here for about 10 years… not going back.

Took my work vehicle for an oil change and I go over the bill and realized that they changed the air filter. Mind you I didn’t authorized that. I questioned the tech and his response was that since I have a $ 200 limit on my card I have no say so. I have say so, ass face! Worst customer service ever, so you mean to tell that if I have a $ 3000 limit on my credit card, it gives you a right to charge whatever you want? I don’t think so, won’t ever go back to that dump. I always go to the downtown location and I’ve never had a problem.

I showed up 8 minutes before closing. They were still able to get my car in. They finished a couple minutes after closing. I greatly appreciated the service from the mechanic (s) and the receptionist (Briana?). I also appreciated the sacrificed chicken sandwich.

They’re so nice to me here and helpful, of all the places I’ve been to have my oil changed they’ve treated me with the most respect and have been the most helpful towards me.

I’ve come to this Jiffy Lube several times for simple oil changes, simply because my fleet service for my company forces us to use national brands for vehicle service. This Jiffy Lube provides simple oil changes, tire rotation, fluid replacement and filter replacement. It doesn’t provide any service for brakes, tires, etc, its a very limited business. Across way from Jiffy Lube is a Firestone auto care center which offers more services, the problem is I hate Firestone with an utter passion, I cannot ever bring myself to take vehicles there. This Jiffy Lube is fast, convenient, and all the techs here are very friendly. They never seem to mess up on accepting my fleet account and I’m literally in and out of this place in about 30 minutes for an oil change. Haven’t been burned once by this place yet, I will continue to bring my company vehicle here for quick oil changes.

Should be zero stars. Sat and waited 20 minutes or more today and finally left due to nobody tending to me or my car, they are always busy trying to up sell their overpriced air filters or windshield wipers etc., It was not busy at all. They shouldn’t be called Jiffy as they are anything but. The female staff were arguing with each other while there were customers waiting and within earshot. Not going back there… ever.

I have really been debating about writing a review for this place. Honestly, it has been close to year since my last time there. I just was not sure if I should bother to write a review, but every time I think about my car, this last visit to Jiffy Lube just really annoys me.
FIRST TIME
I have been there twice and the first time the guy was really nice, I think he had red hair? But I was also aware that they were aware it was a «first-​time» service. But I left satisfied with the job they did. So, I went back a second time.
SECOND TIME
The guy was not the same one and he was not as nice. I asked for the $ 65 oil change because I drive between SF and SD a few times a year and I also asked for a tire rotation. Jiffy Lube puts air in the tires, vacuums the floor (if there is anything on the floor they do not move it to vacuum), and tops of fluids all for free.
I sat inside the waiting room in comfy, but low chairs. I noticed that the window, which looks into the work area was higher up and the chairs were low. So, you cannot see them working on the cars if you are sitting down. Eventually, they finished working on my car and I left feeling like everything was okay.
PROBLEMS
Maybe a day later, my tire pressure light went on and I tried turning it off/​resetting it but it would just turn back on. It stayed on for a month until I went back to SF.
My brother decided to check out my car before I left to come back to SD. Right away he noticed to coolant reserve was empty and that I had a very noticeable leak in the tank (it was caked up with crusty pink coolant around the leak). It would have been nice if Jiffy Lube had noted the leak in their findings, since it was so obvious…
But I played it off as whatever, that’s not really their job, but it would have been nice. My brother checked the air in the tires and it was fine. But the light still would not go off.
Fast forward to 7 months later.
I am once again in SF and my brother is checking over the car more thoroughly for me since during that time I had not gotten my car serviced.
He went to replace the oil and found that the crush washer for the oil pan drain plug was MISSING. They either lost it and did not bother to inform me or they forgot to put it back on at Jiffy Lube. Either way I felt slighted, because hey, she won’t know!
On top of that my tire light still wont turn off. I have never had that problem before that last time at Jiffy Lube. Which was also the time that I asked them to rotate the tires… I kind of wonder if they messed something up…
BOTTOM LINE: I went there twice. First time everything went fine. Second time, I feel like I did not get the best service… it would have nice of them to notify me of the coolant leak and also note the really dirty transmission fluid– which they saw because they topped it off. JUST PUT IT IN THE NOTES! It’s called customer service! As for the tires, buyer beware!
AND WHAT HAPPENED TO THAT WASHER FOR THE OIL PAN!!! Hmm, guess they figured I would never know… I mean, its the oil pan (their main job!) how could you forget to basically do your job, unless you lost it…
*I would give it 2 stars, but the first time, as far as I know, everything was good. So, I am giving this place 3 stars.
I will not be returning here.

So far I have changed my oil myself and only ever paid for a full service just once before. Due to my bad experience with this other car service facility and all of the stigmas that come with car shops, I was hesitant to take my car to an actual service center. However, my car had suddenly gone to red on the dashboard so I figured I should pay for a legit oil change.
After I saw all of the other inspections and services that come with a Jiffy Lube oil change I was sold. I even got a discount for printing out a coupon off of their website beforehand.
As soon as I arrived I was quickly greeted and accepted for my service, even without an appointment. Within 20 minutes my car was ready to go. The windows were clean and the car was looked over fairly well. They even informed me that my transmission fluid was shot and showed me a sample. They offered me a discount, but I wasn’t prepared for such a purchase and declined that day.
A few days later I thought it over and decided to get my transmission fluid changed. The employees had recognized me and still applied the $ 30 discount. I could tell that they were being honest and were not simply trying to swindle me. The only issue I had was that afterwards, I had a leak that I quickly noticed when I returned home. Luckily, I took the car back and the issue was a quickly resolved.
I really enjoyed the customer service that I received at this location. Jason and Joseph were both respectful and honest, so I definitely trusted them with my car.
Thanks a lot guys.

Fast oil change, but I am giving this place three stars because of the following reason…
Saturday morning, I bought new floor mats for my car, vacuumed it out, wiped down my dashboards and the insides of my windows. My 13 year old car was sparkling clean again. I then topped off the maintenance with an oil change at jiffy lube.
I was dismayed to find that the technicians had not placed the standard paper floor mat down when they drove my car. My BRAND new floor mat on the driver’s side now has grease/​dirt stains.
I am frustrated because though the work itself seems to be fine, the technicians did not treat the interior of my car with any care. I had already started to drive away by the time I noticed, and didn’t know what complaining would do, but I am very disappointed that my car mats, literally new hours before the change, are now dirtied.
Unfortunately that makes me question whether I would want to return to this location, or any jiffy lube.

Remember this: YOU ALWAYS GET WHAT YOU PAID FOR.
Now, after leaving Peanut’s Auto Repair, I drove right down the street to Jiffy Lube — the Seven Eleven of oil change shops. I pulled into the parking space and was looking through some viable options when a redheaded teen walked up in blue coveralls and asked if I was wanting an oil change. Sure, I replied, but I wanted to check out what other options were available to me before I pulled in. He looked absolutely perplexed then told me to take my time before sauntering back under the canopy.
Ah, what the hell. I’m sure I’m not the only person who’s made his/​her decision based on the fact that, since they’re a corporate chain and if they f**k my car up, I’m sure they’ll make it right, even if I have to take this up to corporate level.
Mm hmm.
I pull up to the bay and an attractive girl named Laura walks out with what could almost pass for a smile. Throughout the entire exchange, I don’t think she smiled once. I tell her what I need, then spend the next ten minutes declining other services that I just simply HAVE to have (full synthetic oil, sludge protection, etc) with a series of No Thank You’s before I’m finally told my total: $ 27. Not bad.
From the word go, they’re confounded. They’re looking in the engine bay, then look underneath, they scratch their head, then look inside the engine bay few more times for good measure, sit inside and look at the instruments, then scratch their head some more. What they’re confused about, I haven’t a clue.
In the waiting room, there’s another man waiting for his vehicle. His name is Ryan as well. Laura calls him out to the repair bay and explains that, when they drained the used oil out of his car, only half a quart came out and that he really needs the sludge service or something.
Now, Ryan confesses that he’s not a mechanical genius but that he’d have noticed something different if he’s gown down from at least four quarts of lubricants to 0.5. Me, I’m gonna have to go with Ryan on this one. Having an amazing name aside, he seems like an intelligent guy and that Your– Car– Is– About– To– Die schtick just screams snake oil.
My turn: Laura calls me out to the repair bay this time. She tells me that, surprise surprise, my oil is a quart low and that I must have some problem with — you guessed it — sludge. She recommends the sludge service for me as well.
I just give her a look. I’m sure anyone who has some smartass friends know the «…really??» look. Laura looks almost embarrassed, actually. I decline the service and they go on with the Basic Crap (I feel they stopped just short of naming it that) service.
The redheaded guy pulls my car out of the bay and I, having paid my $ 27, stand and wait for him to get out of my car.
Few minutes pass and he’s still in there. What he’s doing, I don’t know. So I walk up and he has that same perplexed look he had when I first came in. He says he’s trying to reset the service alert. I wait patiently as he clicks away in my car. He finally gives me a sheepish grin and asks if I know how to reset it. «Sure, I’ll take care of it,» I reply. The he adds a comment that, at the same time, enlightens me and scares me into not coming back. «I’ve never worked on an Infiniti… we never get those cars here.»
Yikes.
Not going back there again.

Beware especially girls, they will try to up sale you,. Every time I’ve been here they try to say something else is wrong with your car even if you had it recently fixed. Just demand you want oil change only! Today they told 3 girls they needed their batteries replaced.
It’s a good place when you’re in a hurry but you will pay more than other places.
I started this review months ago and forgot to finish it. I just went in there and told them a oil change only! Don’t try to up sale me! At the end they told me things they recommended, and that I need my head light replaced. They said I will get a ticket for it! But I know how to do it myself, and said no. I went to change it and it was just loose! Hummm I wonder how that happened???
Beware!!!

Great service. When I came in they said it was going to be an hour but only was about 45 minutes. They didn’t try to sell me on more expensive oil. I have a 1998 Suzuki swift with 122 000 miles on it and it cost me $ 25. I will use this place again.