BevMo!

One of the worst customer service I’ve ever had in my life. The manager did not price match Total Wines in the correct amount and also chose to not price match a separate item with a seemingly made up excuse. Once I realized their mistake after leaving the store, I went over to the Bevmo in RSM and they were much more courteous and accommodating. They were able to correct the error of the incorrect amount and were also able to price match the other item the previous manager claimed was «excluded».

I recieved terrible customer service at this location. I’m not completely sure what the mans name is, but he’s tall, thin, wears glasses, and has facial hair. If you’re having a bad day then stay away from customers. If you think your job sucks then get a better one. If you don’t like me because of my skin color then hide it a little more. It doesn’t matter what the reason may be… always, ALWAYS, provide at least «decent» customer service to everyone.

BevMo has so many different wines we needed a ‘go to’ person to help us find the right ones for us. Bert is that go to person… he is a sommelier so he definitely knows a lot about wine but, more importantly, he listens to what we like (and don’t like) and has been very successful in helping us discover a lot of great new wine…

I have been a patron here for many years. I recently lost my id and have had to use my passport as a form of ID. I have never had any other store give me trouble for using my passport as much as this store has. The managers usually come up check my id and let me be on my way. Today with my daughter by my side the manager came up looked me up and down and then asked me my age in an accusatory tone. The cashier could tell I was slightly irritated and told me its for auditing purposes. I call BS, I’m sorry but I come here at least a few times a week and have never had someone ask me my age, you have my passport in front of you, that is not necessary at all. It’s very embarrassing to sit at the front waiting for a manager and then have someone speak to me as if I’m doing something wrong. Not very happy with the store right now and don’t know if I will bring my business here in the future.

Marisa! Girrrrrrrrl, you totally rock!
First, I’d like you to call your pay-​rents and tell them how awesome they are for raising you to be both smart and fabulous!
Next, please have your manager read this so she/​he knows that you went ABOVE AND BEYOND the call of duty to showcase the fact that BevMo understands what it means to offer the ultimate in customer service.
Finally, know that the motorsports goddess will shower you with fabulous karma-​love for unselfishly taking time out of your day to bring a gift to a really great guy who unfortunately (as life goes when you own a bike), lost his Harley to a Chevy Tahoe and will be super sad for some time. At least he survived!!! Still, I want to thank you for lending a hand to bring him a teeny bit of joy (#MakersMark) during this very emotional time.
Seriously, the term Thank You doesn’t even begin to cover it.

Got help here from store manager, Raphael. Wonderful customer service! I needed to ship a bottle of Dom to Northern California for next day delivery, and I was able to bring it in and have them do it for me. Raphael contacted UPS, and packaged up the Dom for me and sent it out. Great experience, I will definitely come back here!

I live in RSM, but I drive to this bevmo rather than go to the store in RSM. They have a bigger selection here and the employees here have way better customer service. The difference in quality between these two stores makes it worth driving here to me.

Known for their variety and quantity of alcoholic beverages, Bevmo also sells premium cigars. They have a pretty decent variety of high quality cigars at a very affordable rate. For example, just bought a Rocky Patel The Edge maduro for $ 7.99.

The staff here isn’t very helpful they truly lack customer service! This store doesn’t move product very fast check to make sure what your buying isn’t expired! The only reason they are getting 2 stars is because they have a lot of booze here you won’t find anywhere else In Ladera!

Awesome selection and friendly Staff. The «Adult Toys R Us». LOL friendly staff. Great for gifts.

Such great deals on wine w/​the 5 cent wine deals… and every couple of months I seem to get $ 20 off $ 100 or more coupon in the mail which is awesome because I always tend to buy around $ 100 worth of wine when I go there. It’s like free money! Bert, really knows his wine there and is always willing to help you find a great bottle and show you some new stuff. Bert also does a wine/​beer tasting on Saturdays from 2−5pm too which is awesome. You can try all kinds of drinks and there is cheese and crackers and other little snacks and you get to meet some great people.

Everyone is helpful here and the selection is huge. The location is most convenient for me and thats why I primarily come here.

I recently realized that despite an enjoyment of alcoholic beverages, my gf and I rarely step into a BevMo. I should, though, because I’m starting to get hip to just how useful this place can be. They obviously have a lot of booze. Pricing is more or less in line with what you’d see at a grocery store during a sale, sometimes even a few bucks cheaper. But you can’t beat this selection. We came here to buy some Blue Curaçao (which my gf still, despite knowing better, pronounces «kur-​a-​co») and not only did they have it, but they had about 4 or 5 different manufacturers. Walking through their aisles of liquor made me wish I had more of a drinking habit. There’s stuff in here I never knew existed.
Besides the booze, they’ve also got a pretty killer selection of finger foods and apps. Nothing too fancy, just a lot of cheese and crackers and candies. Oh, and olives stuffed with all kinds of good stuff. It made me want to throw a party just so I could stock up on all this tasty stuff.

I think going into this store I was already a little annoyed…
I got lost (totally my fault) and then the parking lot was insane. I felt like I was playing a game of Frogger in my car, and then again walking from my car to the store.
Everything was easy enough to find… I knew exactly what I was looking for. Once I got to the checkout, the girl helping me was very friendly. Seems like a smaller BevMo than the El Tor and Irvine stores, but I could be wrong — I didnt walk around the entire store.

So I can’t give them 5 stars because their wine selection is mediocre, but I do have to write a review for the amazing customer service I received from Rafael at this location. The guy knows his wine! I came in one night looking for a decent wine on their 5 cent wine sale and he definitely helped me in finding the flavor profile I was looking for. I have a pretty spoiled palate so much of their wine I just wouldn’t normally think of buying. But if it’s the 5 cent wine sale then maybe I’ll try something new…
As for the wine… I really hate that almost every bottle in here has «Wilfred Wong _​_​points» on it. Wilfred Wong has a partnership with BevMo so of course he is going to rate almost all of their wines and give them a much higher rating than Robert Parker or Wine Spectator would should they ever think of rating these wines. Because WW’s partnership, it is simply biased.
Yes, BevMo will have your high-​end wines like Caymus, Silver Oak, Château Montelena… but my issue with them is that they don’t have any amazing wines that may be lower production or at a mid-​level price. My go-​to for wine is Hi-​Time Wine Cellars in Costa Mesa to pick up a bottle of De Toren Fusion V (Bordeaux blend) from South Africa or maybe a Vina Alicia Malbec from Argentina… YUM.

When it comes to feeding my liquid diet, BevMo is not my first choice. But it’s always high up on the pecking order and some how, some way I find myself sliding in every couple of weeks.
This particular location is one of the better I’ve encountered. Helpful staff at every turn who are more than happy to point your way towards the cachaca and love making recommendations and suggest what to try.
If you are in need of limes, I highly suggest you buy them elsewhere as they will cost you and arm and a leg (and another arm and another leg) here.

Because a few fellow beer snobs aka friends, live down in South Orange County, I’ve made my way to the Ladera Ranch Bevmo location a few times to pick up craft beer for some get togethers.
This last time, it was to pick up a six pack of Lagunitas’ Undercover Shut Down Investigation. After reading the story behind how the name came to be, I had to find some to try.
Anyway, I don’t mind this location though it still doesn’t compare to another store to whom my liver belongs to. There’s a decent selection of beer, wine and spirits and the staff is pretty friendly and helpful.
Though I do prefer another store, this location hasn’t let me down yet …

HUGE selection of fine wines and spirits.
You can join their club and get a preferred card. Always a sale and always something that is on special.

Ok, against my better judgment, I decided to give BevMo one more chance to supply me with a full size keg. I went in one evening and special ordered it. Mind you, it was Thursday and was assured that it was going to be ordered that evening and arrive on Tuesday.
Low and behold, Wednesday rolls around and no keg to be found after I call that morning, since no one called me. When I went in to cancel, the manager blamed the person taking the order, which I found to be extremely unprofessional. Never throw your associate under the bus! WEAK… even if he didn’t order the keg, managers should have check systems in place to avoid mishaps like this. I blame the manager.
She apologized and said she had no control over it but I told her a simple call would have gone a long way for me. Officially the last time I shop at BevMo Ladera Ranch.

This is a hoot! I’m reviewing a «booz-​a-​torium», and me, being such a lightweight drinker! But for some odd reason, maybe my bizarre admiration for my friends that can drink, and drink, and drink… and then show no symptoms or signs of either having drunk alcohol, or being drunk, I am fascinated with a store that features, mainly, booze. Me on the other hand, I’m a cheap drunk. Half a beer, one gin and tonic (way more tonic than gin), and I’m into «buzz heaven.» So maybe I’ll be more objective than some of you «AA Drop-​outs?»
We usually shop at the BevMo off Greenfield in Laguna Niguel, but we just discovered this location, a bit closer to us. Our friend was having another birthday get together, and for the last couple years, we trek to BevMo to get him a beer assortment. This year we ended up with a Sam Adams case, loaded with various flavored ales; the SummerFest I think it’s called?
I liked this store. It’s new, well stocked, and we found it easy to manuveur through the aisles. We knew we wanted to buy a beer assortment for our friend, but didn’t know where to look. I found two associates in the back of the store. I told them that my best friend just graduated his 12 step program at AA, and for his birthday, I wanted to give him a beer assortment as a gift. The gal spun around and cracked up. The guy I was talking to… he sorta’ looked shocked, and slowly nodded his head as though to say… «OK, ok, you want to give your best friend a gift of the poison that nearly killed him?» I was, as usual, just trying to get attention through humor… and I guess it worked. When he realized I was kidding, he took a deep breath and started giving us a grand tour of what he would buy if it were his friend… but maybe not the friend who just hit a milestone at AA!??
It’s BevMo… but this really is a nice local store. My test for completeness is asking for a licquor that noone usually knows, and rarely anyone stocks; Sabra, which is a chocolate-​orange licquor from Israel. It was popular back in the 60’s, but you don’t see it much anymore. Well, this BevMo had it, albeit a tad more costly than I remembered 40 years ago; ($ 35 a bottle). I like this store… and if I can build up my tolerance for booze… I’d like to make this my home-​center for alcohol.