Comfort Advisors Heating and Air Conditioning

I paid comfort Advisors $ 4,900 for a new Bryant Heating and Air Conditioning system. They installed a non Bryant component without my authorization (the evaporator Coil/​Package Unit) — the blower and heating unit. They installed it so low in the closet where the heating unit sits that the filter is not serviceable. You cannot replace the filter without completely ruining it and rendering it ineffective and unsafe. Even though he offered a two year installation warranty, when I pointed out the faulty installation (which is also a safety issue), he called me an asshole in writing! Cannot recommend them for anything except for insults and incompetence.

Great Job, Crew worked quickly to upgrade my AC Ducting and Registers. Works better than it has in years. Would recommend them to anyone needing AC work.

Dan was an outstanding representative of the company and helped us select the very best system upgrade for our family of five. He is very knowledgeable about the products, compassionate to our needs and was always ON TIME. The total cost was less than four competing companies for the same system– «apples for apples.» The installation crew was neat, clean and courteous. There was no wasted effort and the install took less time than expected. Thank you Dan.

Comfort Advisors is a superbly run local business. I had a new furnace, a/​c and ducting installed in my condo. Garrett, Don’s son, was very professional as we discussed my needs for replacing my aging, broken system. His price for the full system was significantly below his competitors. When it was time for the install, the crew of 3 was very friendly and clearly enjoyed their job. When a slight problem occurred with the problem, Garrett came out and made a fix. When my deck needed to be repaired, they came out to remove the ac so the homeowner’s association could fix the deck for a very reasonable cost. Merien, the office manager, is very professional in organizing a very busy installation and service schedule. Hunter is a great service tech. I highly recommend Comfort Advisors for your heating and cooling needs.

I highly recommend Comfort Advisors for your heating and cooling needs! WHY?
–Prompt
–Prepared
–Knowledgeable
–Skilled
–Friendly
–Very well coordinated crew and install procedures
–One day install & completion
–Clean! My husband came home just as the last two guys were leaving, and he was in shock: there was no sign of the major project that took place today, except for the cool temperature in our home. I wish I caught a picture of his face so I could post it here
Truly, Don, Clint, Steve, Arturo, Ron, and the other guys were all very easy to work with; each member of the team was respectful and had a great attitude despite the humid, 95 degree weather and attic work. The guys were constantly communicating with one another such that the work occurred almost musically; it was so smooth and fluid.
If I need A/​C again, I’m calling Don. And anyone thinking about getting new windows to help cool their home, I am telling you now– CALL COMFORT ADVISORS! (I’ve had vinyl windows for years now and my house was as hot as it was without the double-​pane windows!)
–The price??? Extremely reasonable.
CALL COMFORT ADVISORS!

I had this company put in a new air conditioner last year with a two year warranty. Called them but the wife who does the scheduling etc. asked me to pay $ 98.00 to come out. We have not even completed one year and she was making excuses to charge me. I will write to Bryant as well. Her husband, Don, was very nice and had told me not to worry since I was concerned about using their company, saying that we have been in business for a long time and just to call him. We have only used the air conditioner maybe about 4 to 5 times and have not experienced enough cooling but this lady is rude and horrible (seemed to bend over backwards to get the business) and now was looking for ways to make money from us. She made her husband lose a good referral, because that was the other reason i was calling them. PLEASE BEWARE.

Good customer service and surpassed expectations. Although they are not the lowest estimate, quality workmanship/​equipment are apparent. Went above and beyond during the esimate doing minor repairs to ducting and the furnace. Would not recommend making a decision until contacting this family owned and operated company. Good job Garrett

Dan installed my three new Nest Protects and Nest thermostat amazing well and at a convenient time after work. Highly recommend.

I have used their air conditioning service before and was very satisfied. Recently tried another company when my system froze up. Bad choice as their fix was a new $ 10K system, so I called comfort and they were able to send a repairman within a few hours. Had to let the system warm up and next day they recharged and now back to normal. Hopefully this old system will last a few more years. Anyway, Comfort Advisors is a small company, highly reliable and honest.

Comfort Advisors is as «mom & pop» as its gets. Garrett (the son) did a thorough estimate and the price was super fair. The financing was a snap. The crew showed up on time to the minute, and they were done by mid afternoon. We had a couple small issues after the install and Garrett got right out and took care of them without hesitation. We’re very happy with our Comfort Advisors experience!

Can’t thank Dan and Tony enough for the fast, excellent service they provided to us! Again and again, this team has demonstrated phenomenal customer service and the highest standards of integrity and professionalism. If I could give them 6 stars, I would!

Our compressor stopped working. I saw the good reviews for Comfort Advisors and called them to get a quote. I also called a couple of other local companies. Don from Comfort Advisors was very thorough on the quote and spelled out everything that needed to be done. We decided to go with them and the work was done properly. His crew was very friendly and easy to work with.
I would recommend them any time.

What incredibly good service! Don Crane was very responsive in providing a very detailed quote. No surprises during the installation. Speaking of the installation — very impressive. There must’ve been 8 or 9 guys in my house. Each performing a separate task. His workers were kind to my young kids who were just fascinated with the whole process. Don’s bid was $ 2,500 less than another Mission Viejo competitor. Even less than my former boss’s heating /​air conditioning business! His quote was for a quality Bryant A/​C not some low end unit. The old house we bought didn’t have vents in two of the bathrooms. The price he charged to install the vents and lights/​fans was very very inexpensive. We supplied the light/​fan units and his electrician and vent guys did the rest.
I highly recommend Comfort Advisors and if I outlive the A/​C they just installed then I’ll call them again.

**8/​1/​2014 This section contains my 2.5 star review for Comfort Advisors. Update below.**
I moved into a new home recently with an old HVAC system. I turned on the AC, and after a couple of days, water began pouring out through my attic, so I needed a repair service quickly.
I found Comfort Advisors on Angie’s List, and they were highly rated, so I thought I would give them a try. I’m truly puzzled by their high ratings, as their customer service is quite unimpressive.
First, I called the number from Angie’s List last Thursday, July 30, and spoke with Don C., the owner, who was crabby and unfriendly. His attitude was like,“Why are you calling me?” He took my number and had someone else call me, who also was unfriendly. The woman who called me back said she had no idea if they would have any availability that day, Thursday, or the next day, Friday, or on any day after that, because they had been busy. But she said that «they like to give a two hour window» so she would call to let me know when the workers are on their way. But that is NOT a two hour window, that is a window of an indeterminate number of DAYS.
I called the next morning, on Friday, August 1, and the woman said she had no idea at all if they would have any availability that day, but she would call with a two hour window when the workers were on their way. It sounded like they were pretty busy and wouldn’t make it, so I went about my business and started driving from OC to San Diego. Forty-​five minutes into my drive, she called to give me my two hour window, which started in one hour, so I turned around and made it home just in time for my «two hour window».
The worker, Sergio B., gets 5 stars, because he and his assistant were friendly, respectful, professional, and worked diligently. The charge was $ 150.00, which I thought was reasonable.
However, today the water is now dripping from both the attic and from downstairs from my kitchen ceiling.
I don’t want to work with Comfort Advisors again because the people who answer the phone are unfriendly and refuse to make an appointment for you. I find it totally unacceptable for them to say they don’t know if they’ll be there today, they don’t know if they’ll be there tomorrow, or any day after that, but they will call you when they are on their way so you can drop everything and rush home immediately. That is no scheduling system at all. I find that to be unacceptably disorganized and disrespectful of the customer’s time.
**8/​8/​2014 4-​Star Update**
I have had two more visits from Comfort Advisors. The first was with Tony on 8÷5÷2014, who did a reassessment of what repairs my A/​C needed and provided me with an estimate. Tony was friendly, professional, polite, and respectful. I give Tony 5 stars.
Tony actually set up an appointment date and time for me, which the person on the phone absolutely REFUSED to do for me initially.
Today, 8÷8÷2014, Anthony and Pancho came over and did a billion repairs for $ 1,673.00. I have no idea if this is a good price or not, but my A/​C is working beautifully!!! Anthony and Pancho were both top-​notch professionals and I give them both 5 stars.
In summary, the workers Sergio and his assistant (sorry, I forgot his name), Tony, Pancho, and Anthony are all outstanding and earned 5 stars.
The owner, Don C. acted like a grouch when I talked to him on the phone. So he gets 0 stars based on our brief phone call. Maybe he was having a bad day, but courtesy is free.
The lady who schedules the appointments (sorry, I forgot her name) gets 2 stars for being gruff, curt, and for failing to schedule an appointment for me with a DAY and a TIME. Her just saying,“I’ll give you a two hour window when they are on their way” without so much as a given day is unacceptable. Also, courtesy is free and she was not courteous.
Perhaps Comfort Advisors should hire friendly people with great personalities to answer the phones and schedule the appointments. In conclusion, if you can stomach the initial unpleasantness of the gruff, crabby, unfriendly phone manner of the owner and the lady you have to talk to and your non-​existent initial appointment date and time that she won’t give you, Comfort Advisors has an otherwise excellent staff that gets the job done well!

Our house was built in the 50s and doesn’t have an attic space so we needed to go with a ductless system. My husband and I researched many companies in the area and obtained three quotes. Don at Comfort Advisors was the most knowledgeable, direct and honest. The other two said we had to do additional electrical work for the systems.
Don and his team were professional throughout the process. The day of the install they were on time, clean and on task. They came back the following day to ensure the system was working properly and teach us how to use it. We are extremely happy with the result and plan to use Don again in the future to do additional rooms and our guest house.

Don Crane and his staff did an excellent job for me when my 27 year old air conditioning unit went out at my house. I couldn’t afford a new unit so Don and his staff were able to make affordable repairs and get me a couple more years of use. I’ll definitely be using Comfort Advisors when I replace my system in the near future.

We have know Don Crane for several years from a networking group. We just used his services to repair our thermostat and check the air conditioner. The employee was nice, friendly, professional and did a super job. The price was also reasonable for the repair work. I highly recommend them! Nancy W.

I also found Comfort Advisors through Angie’s List. They were highly recommended there. After receiving quotes from Comfort Advisors and another company, I decided on Comfort Advisors. Initially, we had the entire HVAC system replaced. This included A/​C condenser, furnace and all ducting. It seemed like a huge job, but Comfort Advisors showed up (on time) with an ARMY of guys. Like, I mean, 10 or 12 guys. They seemed like the happiest working guys I’d ever met, and were clearly fond of Don, their boss and owner of the company.
They did a fantastic job, missed nothing and cleaned up after themselves. They finished same day, as promised. The new system is working great.
I then decided to also have new insulation put into the attic. We previously had an issue with rats, and it was a MESS up there. Really nasty. Comfort Advisors had given me a separate quote for removing all old insulation, cleaning & sterilizing the attic, sealing problem spots in the attic (which would cause inefficient heating/​cooling) and installing all new insulation. I initially didn’t want to spend the money, but Dan (the Comfort Advisors expert in this area) came back out and gave me a reduced quote. Significantly reduced, since we had paid to have the HVAC system replaced.
The insulation work was labor intensive and took a few days. But Comfort Advisors finished early. There were no surprises and that team did a very professional job, as well.
We ended up spending a significant amount of money with Comfort Advisors and I believe it was well spent. I expect to see reduced heating and electric bills, over time. I know that if I encounter any issues or have questions, either Don or Dan will be right there to answer or help out. I would definitely recommend this company.

The Carrier A/​C compressor of the 20 year old house I bought a year ago in Lake Forest gave out. Given the cost just to fix the compressor I decided it was time change out the entire system to a more energy efficient one.
I requested quotes from 6 hvac installers, one of them being comfort advisors. Don the owner gave me a good price on a basic Bryant. I did some research on HVAC systems and I liked Bryant b/​c it received high reliability ratings from consumer reports. After some back and forth Don later upgraded the system to sweeten the deal given that he was not as busy that month. I checked online and he had very good reviews. So given the value he was giving me and his good reviews I went with Don. I actually almost went with another installer with Trane which is considered a very reliable higher end brand but he received poor online reviews and declined to provide any referrals.
Dons crew came early morning on the day as promised and started work. By mid day half the guys left for another job and the rest finished by early evening as promised. System worked great but my existing duct work distributed the air flow mostly downstairs. The crew requested that i try the system for a week and call them back if the airflow was an issue and I agreed. Turns out that it was an issue (the 2^nd floor was not being cooled or heated sufficiently) so I called Don to schedule his crew to come back to make whatever adjustments they can. There was some miscommunication and he missed the first appointment but his crew arrived on the second try. His guys did what they could to redirect more airflow upstairs resulting in the system working much better so i was satisfied.
Note, I hired my own HERS rater which created some confusion about who was responsible for completing the paper work between Don and my rater. In the end my rater completed the paper work at no additional charge. Don said he would have taken care of everything if I used his rater. Despite the extra effort it still makes sense to me to hire an independent rater which id recommend to others who are replacing their HVAC system.

I was referred to this company through a friend (he could not say enough good things about them). I checked the Unilocal reviews and, while I was a little nervous over a couple of them, I was impressed by most of them.
Don came out, looked over what I had, made his recommendations, discussed the other 2 bids I had (I did not show him the amounts, just the scope of work), and gave me a proposal. His proposal was slightly higher than the lower of the other 2, but had more work listed.
I hired Don to do the job, and I am now a HUGE fan! His people were fast, professional, knowledgeable; in short they were everything I was looking for in an AC & Heating company.
I have waited almost 6 months before posting so that I could give my new system a good workout. My wife and I love it.
I would recommend Comfort Advisors to anyone!