Dial One Sonshine

Our tech, Tyler, was very professional and thorough with explaining the issue we were having with our AC unit, and made great recommendations for the future. Really appreciate his feedback, we will definitely be calling them again for future service.

John took the time to explain what he was doing during the repairs and answered my questions about maintaining my system. It works better now than it ever has. Thank you.

Great company, every time I have a problem they respond within 24 hours of my call just experienced a heat wave for the past two days and I know they were overbooked and they still were able to fit me in the next day. They send out a technician and he fix my issues within one hour I highly recommend this company

Tyler was great. He knew what he was doing and was in and out within an hour.

Of course the air conditioning system broke, just as the heat wave hit. I called on Saturday afternoon and was able to schedule an appointment for Monday. I received an email confirmation of my appointment that let me know that Shawn G would be my service technician and the company called me a half hour before he came. Shawn was right on time and was extremely professional. He took the time to explain the problem and what he was doing to troubleshoot the problem. He answered every question that I had and explained everything so that it made sense. I would definitely recommend this company!

This is the second time I have been so lucky to have john M as my service guy. He is so honest and covers everything that needs to be covered. He is very educated in what he is doing. I am very pleased with the work that he is doing. I will definately be using this company in the future.

Had my bi-​yearly service yesterday and was very happy with the service. Dustin is super nice. Came when requested which is always a plus.

Unfortunately, the tech never made it to my house to complete the service. I waited during the appointment window, and received a call that he’d be late. He missed his window, then both times provided by the customer service rep, even though the tech was supposedly already on the way. I eventually had to cancel after waiting several hours with for a tech that never showed up. Other reviews on here seem positive, but pretty frustrating to waste half a Saturday waiting around and not even getting the job done.

These guys take care of two of my properties and they are legit. Low quality and cheap are not in their vocabulary. What you will get, is the best work at a fair price. Anything else would be uncivilized.

We LOVE John! Such a joy to have in the house for a service call, we laugh the whole time and he is such a stand-​up guy… nothing better than a service tech with a ton of integrity to back up his incredible knowledge. Thanks Dial One!

Great Courteous service. Professional from making appointment, assessing the problem, making recommendations) to follow up!
Have used this company in the past and will continue to do so in the future.

Having moved to the OC recently, we were in need of an HVAC electrician. We found Dial One Sonshine online and called to set up an appointment. Dustin arrived on time and proceeded to replace our old thermostat with a new one. Once it was installed, he checked to see that everything (heat, A/​C, fan only) worked properly. We were so happy with the results that we signed up for an annual checkup for the furnace (fall) and air conditioner (spring). Count us among the many satisfied customers.
Update: we just had our A/​C checked out as part of the annual contract. We were fortunate to have Dustin again as our service person. He found issues with our A/​C that were probably due to the previous owners of our home. He was able to correct the problems, and our A/​C is working like new. I would encourage anyone who needs heating and/​or air conditioning service to call Dial One Sunshine.

Shawn G. performed the prepaid A/​C and electrical panel maintenance. I am always
pleased with the service I receive from Shawn.

I am very satisfied with the service provided by John M. He was, on time, explained all that he was doing. He is very knowledgeable. Keep up the great work.
Thank you,
Anna J.

John is amazing and truly a pleasure to have in my home to trust that anything i need helo with will be fulfilled :) always on time and always giving us the best experience 100%

Highly recommended. They have a friendly staff and great service. I get reminder calls for my service which works for me because I always forget. On top of that they never keep you waiting. Tyler came to service the air condition and he went above and beyond. Thank you for being so efficient! You guys are amazing!

John M. Came to the house within an hour of the call and was very friendly and professional. He performed a thorough assessment of our heating system and advised of all the options available in an honest manner. He understands that safety of my family was paramount and he took the time to explain the process and how he came to the estimate– which waqs VERY fairly priced!
The entire team– John, Tyler and Frank– was here on time the next morning. They, too, were professional and prepared my house for the installation. They, again, understood the importance of safety removing the old unit and explained the process as they were conducting the install. They cleaned up and worked around my schedule even as they finishing up! Thank you for the great job that you did!
I would definitely recommend to others!

Service was great and tecnician was very nice. However, I needed to replace the bathroom fan light in my kids bathroom and I just purchased a new unit for that. So all I needed was installation of the new fan Unit. I was quoted $ 490 and was told this standard price for this. The technician did not have to go in the attic and was done in about an hour .
I felt that this was overpriced for what I needed but payed anyway. I have been doing research all day and even called a few other places and found out that was charged way too much for the service. All I needed was somone to install the fan for me. Before you sign with this company do your research because us homeowners really have no idea of the cost. Ive had to learn the hard way today and will be extra cautious before I hire another company.

Found this company through a friend. Half of our home lost its electrical. Setting up an appointment was pretty easy to do online and they cover all ranges of home issues. We had Shawn G. come out to our home. The fix was super fast and easy but while there, we mentioned another electrical issue we had since we moved into our home. Shawn didn’t make us schedule another appointment, he helped us solve our problem right there and then. We felt confident in Shawn’s work and decided to go with their maintenance program. It gives us a discount on future work as well as priority. Today, we actually had maintenance done on our water heater. We made sure to have Shawn come back to do the job. As usual, he showed up clean, timely, and finished the job in about 30 min. Highly recommend this company!

I called Dial One based on the good reviews here and what I thought was a fair price on having a plumber come out to look at a leak.
Unfortunately for me that is where the good news ended. The plumber that they sent out to me was extremely unprofessional and he quoted me an absurd amount just to identify the leak that I had. I sent him away and had another company come out that was able to ID and reroute the pipe that was leaking for only a bit more than he wanted just to find the leak.
To add to that, the plumber that came out started ranting to me about how Obama has infiltrated the white house and 60% of the country knows that he is muslim and trying to destroy the country from within. I could go on about his views about government tracking, how he is an «Oath Keeper», and more but I think that you get the idea.
I can not believe how unprofessional this was, and that he did it in front of one of my tenants as well. I will never be calling this company again.