My Laguna Office

I regularly drop off my prepaid Smart Post Fedex packages here to be picked up by Fedex. One day not too long ago the owner tells me he prefers to have me drop off by 4 so that he doesn’t have to store the packages overnight if they don’t get picked up. After a couple years of dropping off my packages, he just informed me this morning that he will now have to CHARGE me for simply dropping off my packages. I asked, «Why?» He said he has to pay for the use of the space for the packages. That’s it. That’s the last time I ever set foot in that place. The slogan on their website is, «If we don’t have it, you don’t need it.» Oh, really? This business is not focused on customer service and clearly lack an understanding of what customers need or what customer service even is. They’ve always overcharged for the stuff in there anyway. For example, a $ 20 difference for an ink cartridge that I got cheaper at the UPS store. He also has a sign in there advocating customers to support local businesses by not leaving Laguna Beach. He told me I could just go to Irvine to drop off my packages. Sheesh.

I get the price gouging (think 300% markups); it’s the toll you pay for convenience. But what I don’t get is the fraud. I ordered a brand new HP ink cartridge from them and paid a premium (about $ 38), installed it and my printer said it was used. It lasted for a couple print jobs then ran out of ink. I took it back down to the store to have it addressed and they refused to either refund or replace it. While I love to shop local, I’ll be ordering from Staples from now on.

I’ve used My Laguna Office several times in the past. Last time was awhile ago since I promised I’d never come back. Every time I walk by I’m reminded of how bad it was (and is)…way worst than most bad business transactions because most I never think about again.
For example: one time I came in (before I owned a printer) and needed one or two pages printed. I noticed it was something like 1.75 for 10 mins + cost of prints to use the computer to print. I thought, that doesn’t seem fair for just 2 prints. I explained I work here in town thinking he may want to make a good re-​occurring customer. When I asked about waiving computer fee his response was «how do you think I pay my Laguna Beach rent?» Nice. Real classy.
Now I can see the «cash for gold» signs up and realize that this place never intended to serve the business community in Laguna. The space and the owner are both gross and low class. Go across the street to the reprographics place if you need something printed.

Very rude and unprofessional. Owner lied about the daily fedex pick up and would only offer to ship out if one of his overpriced labels was generated. I have supported this business with purchases of office supplies in the past, but due to this terrible customer service, I will no longer support this business.

If I could give less than 1 star I would… The guy running his place is robbing people. I had to send a check to Canada– no rush, didn’t need to be overnight or anything like that. And the guy charged me $ 58.00!!! He even waited til all the forms were filled out and the check was in a fed ex envelope until he told me so I couldn’t take it back. What a bastard!

Only use this place as a last minute, last resort. I bought an ink cartridge. One black ink cartridge. I live locally and I needed to have it quickly. I know the one I needed is about $ 20 at Staples, a double pack of them is $ 35. But the nearest Staples is about 30 minutes away. I spoke to someone on the phone at Laguna Office and he told me they had a double pack for $ 45. Ok, $ 10 convenience fee. I get it and I was willing to pay. When I got there, the guy gives me a single pack and asks for $ 48 (the 45 plus tax). I thought it was a mistake, told him I thought so. But it apparently wasn’t. They literally charged 2.5x the normal price. And they lie about it over the phone. Awesome.

I am a local Laguna resident that uses Fed Ex a lot. Laguna office used to be a wonderful little gem with nice help and thoughtful people. I don’t know what happened .
I went in the other day to fed ex two items. I have an account and needed a box and an envelope. I was told they only had extra large boxes and they could find me a small regular box instead. That was all fine. They also gave me the fed ex envelope .
When I returned to the desk with paper work and items I was told I’d need to pay 3.50 for the used box they provided .
This was not told to me in advance and further more if they are a fed ex branch they are responsible to provide appropriate boxes for their customers for free. That’s the beauty of fed ex .
So I took my package to the US post office where the people were helpful and I sent the same package for a flat fee Sat delivery free box for half the price. Go figure .
Laguna office just isn’t what it was. It’s too bad.

A really good place to buy recycled ink cartridges, good prices and usually good availability, plus there’s always a parking spot right in front.

Today I was just standing outside of My Laguna Office at 8:10. The website says they open at 8:00. A sign on the door said «back in 2 mins!»…I waited 10 and still no one came, no lights on or anything. I went home to call them to see if anyone showed up, a man said hallo in not a nice tone of voice, I explained that I had been waiting for 10 mins and he tells me they open at 8:15. No they don’t. He gives no apology for not being there or lying about it. I ask if he has what I’m looking for. He says no but he can order it for me… no thanks, I won’t be coming back.
Oh, and the first and only other time I came here to print, the owner told me to log into a computer and boot the programs, etc. I explain I only need one print and dont need to pay for computer time, he tells me that he «needs to pay his laguna beach rent.» Nice answer.

I am a local here in Laguna.
I went in to print two (2) black and white pages from a flash-​drive that I have. They charge $ 0.20/page to print. No big deal. I print my pages, and upon checkout the guy tells me I have to pay $ 3.00 for using the computer for 15 minutes. When I told him I was literally on the computer in front of him for less than 2 minutes, he told me it’s not possible.
He did not tell me of the charge beforehand. I will go to another business next time that does not nickel and dime their customers with cheap money-​making scams.

I’m a small business owner and drop off over 20 packages a day here, FedEx Ground, Express and UPS, and hand-​to-​my-​heart NEVER had an issue. I have no clue what the teenager below is talking about and felt compelled to write my first review.
The owner is extremely friendly and went out of his way early on to learn my name and say hi every time I come in. His employes are not only professional, they are also people you’d enjoy being around. This is what a small town feel should feel like!
Also, if you do FedEx overnight — the owner doesn’t let the FedEx driver leave till exactly 4:45pm which has saved me a couple of times, since other stops the drivers leave early. Highly recommended!

Advice: Don’t use a middle man, either go to a Post Office, Fedex store, or UPS store.
I dropped off a package with a pre-​paid Fedex label, and it never made it’s destination.
The package had a couple of things against it: it was small (easily overlooked — lost) and it was going to Apple (worth money — something to steel and sell). It was right before Xmas, and I’m sure the employees aren’t making a ton of money, and they looked pretty young. I asked for a receipt but they said they don’t give receipts for packages with a label on it. They should be accountable for packages they take, and shipping companies should have them be accountable enough to advertise them on their websites as «authorized shipping locations.»
I didn’t realize there was such a disparity between a Fedex location, and an «authorized» Fedex location. Mental note: it’s worth the drive to go to an ACTUAL location for accountability.
On top of loosing my package (which costed me $ 800 for an iPhone that doesn’t work — I was returning broken phone), the owner, Tom Williams, was short and rude on the phone. Even the Apple case worker has spoken to the owner and said he was rude enough for HER to file a customer service complaint.
The owner toots that he’s never lost a package in the 8 years he’s been open. I have never had a package lost in my entire thirty something years alive. First time for everything.

As far as I can tell, this is the only place in Laguna (downtown anyway) that sells printer cartridges. Thank you for saving the day!