US Post Office

Painfully, painfully slow and inefficient. Workers are helpful.

Some grumpy people working there. Maybe they should take more walks to the ocean on their breaks and they’d be happier. Life is short, guys.

Just almost had a head on w a postal driver. He was looking to the right as he went straight & almost hit me. # of truck 7 203 165. Hope this gets to the right person

Generally poor service. Longer times waiting in line than the average post office. The epitome of USPS inefficiency.

Wish this post office had a large drop box for boxes. At times the lines could be long.
BTW: for anyone expecting priority express mail service (next day service) and the delivery time passed: call (949)362−9672 and ask for the delivery supervisor for an update. Nobody seems to answer the phone from the phone number this post office gives out.

This is the worst post office ever. I paid for overnite delivery on Sat by noon, and the package was not delivered. Cannot get my money back until the package is actually delivered to the location, which as of this Monday, is still up in the air. I’ve had other issues here before, the workers here always look unhappy and/​or about to fall asleep. If you need an urgent pkg sent next day and you live in Laguna save yourself some stress and drive to FedEx in irvine

Employee there named Lu is a rude individual. It saddens me he lives such a life of hatred and anger towards other human beings. I watched him act demeaning and rude to customer after customer, including elderly, and then do the same to me. For no reason at all.
It is mind boggling that he maintains a job with such a lack or understanding of customer service. Unfortunately I find it very doubtful that USPS of all entities would do anything about it.
If you go north on PCH from where this USPS is located you will run into a UPS on the right side of the road only a mile away. I highly recommend going here. The few times I have used them their staff has been courteous, friendly, and helpful. All things you would think are standard for any employee at any business… but something Lu and USPS seem to lack.

Lu, Martha. . just a couple of the employees here who don’t want to be working and aren’t ashamed to show it. Many of the employees here fit the stereotype of the «postal worker» mentality: lazy and condescending. I have had pleasant employees. . heck, I’ve even caught Lu on good days, but it’s not the rule.
Once, I had to call this post office because my held mail had not been delivered. Martha did not want to check on it, instead saying, «yeah, it shoulda gone out» and so I asked her to check that it DID indeed go out. She left me waiting close to 10 minutes before returning with, «yeah, it’s not there». I asked what that meant. She got frustrated with me and hung up. Seriously, simply hung up on me.
The bottom line is that they are government employees and can pretty much get away with what they like; and there are always people who will take advantage of that.

I have been coming to this post office for 9 years. I will NEVER be back because of the man who «helped» me today. His name is LU and he was so incredible rude. I asked him a shipping question for the cost of the box and where the tape was. He told me I was rude and he didn’t want to help me. I went in there with a smile and don’t see how anything I said could be misconstrued as rude.
He also said this in front of a store full of customers, who are my peers. It’s a small town and I run into these people every day. He SCREAMED as me as I left the store. I will NEVER be back here and hope his boss or whoever sees this tells him he has lost business for this spot and punishes him appropriately.

Lu is so rude and should not be working at this post office. I saw him basically yell at a girl who was there today, and then continued to be rude to me after she left. All I needed was to buy stamps and he made the entire process way more difficult then it had to be. He was so rude that I ended up leaving the stamps and driving to ralph’s to buy some.
I would rather drive somewhere further then go here as long as Lu is working there. There is a really nice lady who works there, but unfortunately she’s not there as much as he is.

The number listed in the white pages online and the number that the representatives at the USPS 1−800−275−8777 is incorrect, YOU CANNOT CALL THIS POST OFFICE. My mail is being delivered to a business instead of my home on a regular basis even when it is addressed correctly to me. The bigger problem is that there is no number to call the people delivering it to fix it. I have since sent in an online message and contacted consumer affairs at 714.662.6215 and of course have only been able to leave a message as opposed to speaking with a human being.

Maybe it’s tough parking but if your a local tour always going to run into someone you know in line and it really makes you feel like you live in a small town.

Wow I can’t believe the other review here. I do agree that it is sometimes time consuming due to a lot of people in line. Try not to go on Mondays or Fridays. This is a tiny hometown post office with pretty much the same clerks for years. I hate going to any other post office because this one feels like home. I have NEVER had anyone be rude or condescending to me and I have been going here for about 30 years. Maybe if one is upset with the wait one approaches the clerks with an attitude. Sometimes you get what you give.

If I could give them negative stars, I would. HORRIBLE service– and they take their sweet time… I just needed stamps and it took 20 minutes because 2 of the 3 people working were shuffling things pretending to work (and doing so very very slowly) and ignoring that there were 12 people waiting in line. When they do finally help you, they make sure to use a condescending tone of voice, and of course meet your requests verrrrry slowly. Avoid going here if you’re in a hurry… Actually don’t go unless you can throw away at least 30 minutes of your life.