Quest Diagnostics

Leonard is amazing. I have very small veins and this was the first time that someone was able to draw my blood with such ease.

Very rude. They only had one clipboard when I walked in. I signed in. I was early for my appointment and thought I could get in earlier. They pulled out a walk in sign in and started pulling other walk in patients before me. Regardless if I signed up on the wrong clipboard I was there 10 minutes before someone else that got called.

always in and out so quick

Soooo inefficient. Nobody at front desk to address questions or welcome you. Kept waiting for 40 mins to have someone come out to collect your paperwork. Then still waiting for another 30 mins to be called. All i need is a blood test. And i am fasting…

Dropped off some lab work today and received the worst service by far. After checking in I was instructed to use a bathroom in the outside hallway then inside the lab and provided a bag of containers. Upon returning (no more than 5 min later), a very rude woman kept demanding my paperwork which was given to another front office clerk at check in. She asked me what I was bringing in the bag several times. I tried to whisper as there were other patients behind me. She then proceeds to pull out my samples from the bag in front of other patients at the counter and shook them around. I was mortified. The other patients stepped away from the front desk after my humiliating experience. After yelling in the back the other clerk came to the front proceeded to tell me. «You can go now thank you».
I refuse to return to this facility based on the actions of the front desk alone. Careless and humiliating to treat patients like that. As well as a HUGE HIPPA violation. There was no need for the other patients to see what was in my specimen containers at the front desk. Or for it to be handled at the front desk. Major oversight in the prevention of spreading an infectious disease.
I really do hope management sees these reviews and corrects the situation before the facility gets slapped with a fine from a surprise visit from JACHO.

If this is what health care has come to, then let me off this planet. This particular Quest is dirty and grungy, and has a large waiting room that looks more like a big classroom. Lots of little chair arranged in rows.

I made an appointment for 11:00 am. I was taken in within 2 minutes of arriving to the lab.
Leanard was absolutely fantastic at drawing my blood for the glucose exam required during my pregnancy. He was gentle, kind, and super efficient.
I have very small veins, and I am always ill at ease around needles, but I couldn’t believe how fast and careful he was. It was probably one of my best experiences thus far collecting blood.
I would recommend Leanard to any of my friends and family.

So inefficient and staff appear grumpy all the time. This is my third attempt to get some blood work done and the last two were over 30 minutes wait so I left. They suggest making an appointment! Just for blood work. That’s crazy. Seeing as they are the only ones in my area, I don’t have an alternative choice but am seriously considering driving anywhere else.
So I finally was able to get blood drawn yesterday and again waited and to top it all off, they don’t even validate parking! If I can help it, I will never return. Left me with a huge bruise

If Quest is the future of health care we are doomed as a society. Walking into the DMV like waiting room I thought it would be trouble and they didn’t disappoint. The lab «technicians» — probably from an online school — are robots with lobotomies. It would be more enlightening to talk to a mime. Do not go to this place. Also, at another Quest location months ago they tried to get my son to pay $ 500 upfront for a basic blood panel draw. I repeat, do NOT go to this lab. Unprofessional, untidy, unaware. Worst lab I have ever been to and I have been to many.

This review is for Rachel. My 5 year old daughter needed many blood tests done which required several vials of blood to be taken. We were all very worried. However, Rachel sang my daughter’s favorite songs (3 of them) and ensured that she could do whatever was necessary to get the blood draw done as fast as possible. If you need a pediatric draw, ask for Rachel.

My experience here was fine. Walked in at 9:45 entire process was done by 10:20. The phlebotomy guy was nice and fast so I didn’t faint.
The first 30 minutes of parking is free and it’s $ 1 for every 30 minutes or portion of.

The front desk is not great and they tend to overbook. But the people who draw the blood are excellent.

Really Quest??? They didn’t understand a lab order and instead of asking a senior lab tech they just decided not to do the labs. So lazy! Ah do not expect to receive an outstanding customer service when you arrive. …Chick-​fil-​A has better customer service!

I made an appt at 1pm on a thursday for drug testing for my employment. They called me in right away, they were very friendly, professional, and fast.

Overutilized and/​or understaffed. I have been here 3 times now, and each time the huge waiting room has been crowded with waiting patients. It’s time for Quest to consider their clientele and add more locations in this general vicinity.
Previous experiences at this location told me I would again be waiting 30 minutes or more just to get registered, then another hour or so wait for a quick blood draw. However, in reality, it took 1 hour and 40 minutes before I was called up to the desk to give my information and then another 25 minutes before I went in for my 5 minute blood draw.
It’s time to be patient-​centered, not profit-​centeted Quest Diagnostics.
I would have awarded zero stars except that A) Unilocal!requires a minimum of 1 star AND B) there was a young woman at the front desk named Chloe who was patient, empathetic, and absolutely lovely with all of the dozens of dissatisfied customers. It was essential that someone answer the constant barrage of questions and complaints but she spent about 65% of her time dealing with these matters, preventing her from getting much completed. It is a very inefficient set up they have, but this woman should be promoted and receive a generous pay raise as she performed non-​stop service recovery and kept tempers from flairing.
If I ever have a choice, I will opt for a lab other than Quest… in fact, I am going to voic3 my complaints to my medical group and request that they allow patients to use someone not in the Quest monopoly.

Really, do I have to give them any stars? They are horrible, especially the front desk girl. She is so rude, and I walked in with a smile!!! Any who, that was Tuesday when I walked in with an appointment. I was in and out within 15 mins. The lady that took my blood sample was okay, but seemed like she was a little upset because she had to take me and not go on her break.
So I had to go again today (2 days later) for more blood work and I made an appointment like always for 4:15pm and when I get to the door, it’s locked. So I knock and then knock again and no answer. I look down the hall and this man is just standing there saying «I have an appt and no one is in there, I’ve been waiting for 20 minutes.» So I stand there and call the customer service number and speak to 3 different operators and they all know nothing why this location is closed. They keep asking if I need my results… so annoying!
Any way, this place is a mess and someone should step in like upper management and clean house!!!

Extremely rude front desk!
Needed to go on Saturday. Website said appointments available between 7 – 9 am. Scheduled walk-​ins between 9 – 12. Not sure what «scheduled walk-​ins» meant, so I called. The automated system said they were open on Saturdays, walk-​ins between 9 – 12. Great! My son is 17 and loves his weekend sleeping in. By the time we got to the lab, it was 11:20. I thought there might be a bit of a wait since it was Saturday and we didn’t get in right away, but was flabbergasted by the attitude of the woman at the front desk.
She harshly told me they were all booked and I should have walked in between 7 and 9 to schedule to come back between 9 and 12. What? I told her this was not very clear on the website, her response was completely unacceptable for someone in a customer care position. She berated me for coming in so late on a Saturday morning expecting to be seen when they only have a limited number of phlebotomists. I did not yell or get nasty, I only wanted to explain that the website was confusing. So I told her again it was not clear on the website and she said, «We can’t make it any clearer. Scheduled walk ins!» Since my son was with me I did not want to stoop to her level of rudeness and make a scene. However, a few choice words floated through my mind about her attitude.
I felt vindicated when I proceeded to the elevator to find a woman and her son behind us talking about when they could come back. Turns out they also assumed they could walk in between 9 and 12. She heard my dialogue with the employee and realized they were going to have to come back.
Someone needs to take stock of the front desk employees of this facility. I cannot comment on the phlebotomists since we never saw them.

Went back yesterday to do more tests. Did not make an appointment seeing as how I didn’t know I needed to go back. When I walked in, there were three people waiting in the lobby. The guy asked me for my papers and immediately took me back to run my tests. I was only in there for five minutes!

I’ve been here 4 times and have seen 3 different technicians… They are all amazing! The wait is long without an appointment.
5 stars!

Quest Diagnostics is in the Taj Mahal Building on the 3^rd floor. Their website should give this info, locally everyone knows this building by its traditional name.
On the day I walked in I didn’t know I was supposed to fast so I wasn’t able to get my blood drawn and was told I needed to make an appt. They don’t make appts at this location, you can only make them by telephone or online.
When I got home I tried to make an appt online but got a message saying the website was experiencing difficulties. So I called, went thru the automated system and got hung up on. Tried the website hours later and it finally worked.
My appt was for 9:15, I walked into Quest at 9:08 and I was in my car leaving by 9:20.
Carlos was amazing at drawing my blood. I have passed out in the past while getting blood drawn, so I’m a total baby when it comes to needles. This was the very least painful stick I’ve ever had in my life. I barely felt the needle go in and he was very careful while it was in and he was switching vials. It makes sense, because this is all they do, all day, every day. Practice does make perfect!
5 Stars to Carlos for a perfect stick
5 stars to the Front Desk Staff
1 stars to the Quest website and phone system