Radsun Kitchen & Flooring

I highly recommend this place. I had my parents bathroom remodeled and it looks beautiful. They have since recommended some friends here to get their kitchen done. The quality of work is amazing. very professional. They arrived in the time frame we were told and they cleaned up very well.
The staff was very helpful and the prices for the remodel was better than most other places we shipped around for.
I would highly recommend any remodel needed if you want quality professional work.
I will add pictures soon.
Thank you for the beautiful job!

Radsun is NOT Radstone. Radstone is a completely different company ran by Jim Rad. Radstone has had numerous financial problems and many bad reviews. Radstone company is still operating but struggling.
Radsun is run by a great guy named Mick Rad (brother of Jim but not connected business wise in anyway, shape or form). Radsun did an amazing job on re-​tileing my garage floor. They were fast, professional, polite and inexpensive. Yes i will be hiring them again to re-​model my bathrooms for my Laguna Beach house. Mick is honest and really listens to what you want.

Don’t even bother with this company.
There are plenty of reputable and customer oriented companies out there vying for your consumer dollar. Just look at all the horrible reviews here, and decide if it’s really worth it taking the risk with these bozos.
They have the worst customer service possible. I’m lucky in that I didn’t get to the point of actually contracting with them to do work. I stopped by their Laguna Hills showroom to discuss the replacement of the travertine tiles in my house. Upon entering, there were two employees present. One sitting at the front desk (right by the front door), who saw me come in, but couldn’t even be bothered to acknowledge a customer, and another employee who was walking back in forth of where I was looking at the stone tile. Apparently he was too busy looking in various boxes to acknowledge a customer as well. After about 5 min of looking on my own, them walking about and talking to each other, them not responding when addressed (because hey, you know your joking conversation is much more important than even acknowledging that a customer is in your showroom), I got fed up and left.
Ignoring a customer (might I add in business attire as I came straight from work) whose job costs are definitely going to run in the thousands and thousands, may make your daily job easier, but you’ve permanently lost a customer. If I was the business owner, I’d be PISSED to find out that my employees were treating potential business so shabbily.
So, don’t bother. Their reviews here show just what kind of company they are. It’s worth it to spend a bit more time, and even more $ to find a good reputable business to support.

BUYER BEWARE !!! BATHROOM REMODELING
First of all they pull the old bait and switch on you Mick one of the owners came to the house for the estimate seemed ok told us everything we wanted to hear they were going to gut the entire bathroom as Mick stated so they can start with a clean slate I told him great that’s what we wanted he said it was going to be a luxurious new bathroom and that it would take 8 days 10 at the most to finish let me tell you it was a night mare and took 7 weeks to finally get completed. after they started they took old bathtub, toilet, vanity, and 6 ft mirror out and said they were not taking wallpaper down or painting the bathroom we got into a heated argument about that and Mick said that’s what you said you were going to take care of the wallpaper and paint which was a lie the project was bid out at 8200.00 and they are not going to paint that’s like building a house and saying we are not going to put in the kitchen! so he said well I can send over my painter which was ridiculous another 520.00 added to the bill…
We put 12 in tile on the walls and was suppose to have 4 in on the floor you know how they came up with the 4 in for the floor they cut the 12 in tile down to 4 in then laid on floor uneven jagged edge and proceeded to tell my Father that’s so you don’t slip and fall they had to rip up the entire floor and send a different tile team over to redo the floor we went with 2 in tile on the floor. no grout lines match up on the seat or soap box that was put in the wall because no one measured. the seat in the shower had a huge burr on the corner and cut my rear end when i sat on it. also they did not use any bull nose tile on the edges of the entire project they ground the edge down it was one thing after another what a horrible horrible adventure!!!
Make sure if you do use them everything is written on the contract I mean everything !!
My suggestion is do not even bother !

We had Radstone install new flooring in our house and had a number of problems:
1. The installation and timing took much much longer than we were initially informed; several times crews that were supposed to do work failed to show up or left with work undone.
2. When all the work was «done» we had a long list of items that needed correction (broken floorboards, improperly installed baseboards, etc) It took multiple calls and more than 3 weeks to get most of these corrected and even now two items remain uncorrected — the installer who confirmed a time to fix the remaining items was a no-​show and failed to answer repeated phone calls.
3. Jim was generally professional with us however his brother Mick was abusive and aggressive when we were going over our work list with him and initially refused to perform any of the work items. We were able to talk with Jim and get most of them done, however when we were down to the last two items Jim informed me that he is no longer working in the showroom.
4. The price was reasonable overall, but the devil is in the details, and because of the delays, no-​shows, and difficulties in getting the outstanding problems corrected I have to provide a one star review.

What a nightmare! I recently hired them to do some remodeling in my bathroom on the shower and the floor. First, they told me the work would be completed in 3 – 5 days and it took 3 weeks. There were several issues along the way — the plumber had to install the new faucets 3 times because it kept leaking. Then the handles were installed in the wrong way. In the showers they didn’t do the right specs for a sitting bench inside making it too small and one can’t even sit on it. The worst thing is the flooring — it’s crooked and so then the toilet sits crooked, which is very noticeable. The crew were very poorly skilled. It is obvious they were not well qualified for this work. There is poor communication between Mick Rad, the sales rep and the crew as others on here have also mentioned. Also, like another reviewer said they would change their schedule and say they were coming and then change the times or come late so I had to waste time waiting around for them. While Rad does a good sales job in booking the job, he later doesn’t provide good customer service and is unprofessional. I voiced my concerns and he didn’t care throughout the duration of the job. I tried to work out something to resolve the crooked flooring and wanted a refund so that I could get it fixed but Rad did not respond to my requests. I do not recommend this company at all. They have no shame for their poor service and work quality.

After getting quotes from 3 different sources, we chose Bailey at Radstone, because of his professionalism, knowledge, cabinet quality and value added (cabinet) components. I learned alot about cabinet construction, (custom vs prefab; mdf vs birch plywood boxes) quality hardware; hardtop & back splash options. Bailey qualified what our kitchen needs were, as to allow the cabinet design to be useful and practical for how we use our kitchen. Radstone did our kitchen in 7 days! One day demo; next day base & upper cabinets installed along with granite template taken; next day doors & slide-​outs installed, 4 days later the granite tops and back splash was installed; last day was plumbing. All of the Radstone subs were on time or early, and very knowledgeable and helpful in detail questions. The cabinet doors are solid maple (no laminated wood) and the granite counter tops & back splash came from 2 slabs that we chose at their slab yard vendor: MSI. The granite was custom done, with the backslash custom fitted to the upper cabinets (no gaps)! We are extremely pleased with the service, quality and craftsmanship-​at below projected budget!!! I would highly recommend giving Bailey Taherian at Radstone a call if you are redoing a kitchen or bath.

I had my floors done right when I bought my first place — hardwood floors throughout. I also got wall paper removed and crown moulding. They found a couple minor plumbing problems that they were able to fix for a fair, additional price. Spent about $ 20k total, which is a lot for me. Plus, this is my home so I’m going to be critical and honest about my experience.
I really liked Jim when I met him. He’s very friendly and gave me a good deal on a lot of work. Ultimately, I like the floors but I attibute that to the manufacturer.
I wouldn’t recommend for the following reasons:
1. I initially went with Radstone because they promised a 5 day turn around and I had about a 10 day window before I had to be moved from my previous place. However, they didn’t have enough product in stock and they took the full 10 days so I had to move all my furniture in the middle of the night, only into the garage, the nights before I had to be out of my previous place.
2. The guy coordinating the workers flaked multiple times. I took multiple days off from work to meet this guy to go over a lot of things, make payments, etc. etc. I ultimately lost about just under $ 1k in vacation leave from my employer wasted on this flake.
3. They put up the crown moulding before taking off the wallpaper. Thus, when I do my next renovation that may require the moulding to be removed (to make room for cabinets), I’m also going to have to remove the wall paper left behind… the wall paper I already paid them to remove.
4. This irks me the most. The flake I spoke of earlier said he had to do the risers on the stairs at an angle to meet code so each step is big enough. I just figured out this was a lie. What really happened is the stairs were built with a lip. He didn’t want to correcly cut the lip. He just put the riser in front of the lip so I now have traingle shaped stairs that I get to see every day. I can’t stand it and I find it simply unacceptable. If Radstone has any integrity, they’ll fix the stairs.
5. They simply didn’t caulk the baseboards competently.

What an unprofessional outlet. This company is unprofessional and the wokers doing the work do not do a good job. The owner Jim is rude and threatened to stop work while workers were at my home because he couldn’t take constructive criticism from a customer. I was yelled at on several occasions. Also my credit card was charged without my authorization TWICE. I would not recommend this company. The work that was done was awful and a portion of it had to be redone. The rest of the work which was done incorrectly has still not bee fixed and they refuse to fix it. Bailey was extremely unprofessional and I would not recommend this company to anyone. I will be filing a complaint with the State Board of Contractors License (IF THEY EVEN HAVE ONE). STAY AWAY from this company!

When we we to the show room we thought things were going to be great. They were helpful, not pushy and able to schedule us for a home measurement right away. Easy and great so far. We decide to go with the company to install our 2 bathroom floors and our kitchen back-​splash. Easy and painless so far.
The installer calls 3 times and the business calls 2 trying to get directions to our house (the representative had no problem the first time, so why now??). Needless to say they start late. The tile guy had NO CLUE he had to demo the floors (luckily they were small bathrooms) and after 11 hours leaves to come grout in the morning. When they come back the baseboard guy comes too and is confused because he can’t work on an unfinished floor. The two installers even get mad at each other in front of us! He leaves say he will come back on Monday afternoon some time. Unexpectedly he comes back a few hours later and doesn’t even finish after 2.5 hours. He only needed 12 pieces of baseboard cut! I call and complain and the company didn’t even know he was coming. I had to leave and had to kick him out with the understanding he would come back on Monday afternoon (calling first he promised). He came back at 630p Monday and the baseboards needed ¼ inch worth of caulk to meld the pieces. He had to come back a 3^rd time to fix 4 pieces of it and it still took him 2.5 hours. They don’t even paint the baseboards after all is said and done to hide the nail marks and blend in the caulking. That would have been nice to know before we shelled out money for them to be installed.
The back-​splash got held up in customs and they were very nice to communicate that with us (Thursday). However, the next day, Friday, we got a call confirming its installation for the next day, Saturday. No one told the scheduler and caused a lot of confusion. When it finally did arrive we set up an appointment and I’m still waiting for the guy to arrive 3 hours later.
There is NO communication between the staff members, the installers and the customers. Every other high rated company on Unilocal has been awesome. This is the worst experience I’ve ever had and I feel bad because Jim and Nadine are so sweet.

Radstone recently remodeled our kitchen. From our first meeting with Bailey in their showroom to the finishing touches, everything went smoothly. All of their contractors showed up on time and sometimes early which is unheard of in the construction industry. We are very pleased with the end result and strongly recommend Radstone for your kitchen remodel. Ask for Bailey and Jim they will set you up!

Wow what a great job and great prices. They listed to what we wanted and made it happen. Our granite counters were ordered and installed within 4 days. I will definitely be calling them again! Thanks guys for a job well done.

We are selling our house in Mission Viejo and we were considering putting in some granite countertops in our kitchen. Went to Radstone and met James who showed us some samples and cost effective options. He decided to stop by that same evening to give us an estimate. When he arrived, he thought our house looked great and convinced us not to do granite. We appreciated his honesty and integrity which seems to be harder to find. We would definitely consider him at our new home. Thanks James!

Very professional and customer centric. Great prices. The sales staff took the time and helped me make the right selection. Their prices are at least 20% less than competitors. Would defiantly repeat. Trouble and hassle free installation.