Things Remembered

I wasn’t sure about a kiosk in the mall but I had a wonderful experience. Both of the girls that helped me over the course of two days were wonderful. But when I went back with a second request on pickup Kenna took my experience from good to wonderful. It’s quite a busy kiosk and she took the time to work with me. Talk about customer service. Thank you Kenna. You are an asset to your company!!!

Katie, the manager, is first class customer service. She went out of her way to reassure me and engrave a an expensive cake knife and server which was a gift. It turned out exactly as promised. Previously, I had a very bad experience at a local trophy/​engraving store and I’ve learned that if I need anything engraved to let Katie and Things Remembered handle it.

Came here to get my friend a wedding gift. I wanted to get them something that they could appreciate for a long time if not forever. I got them an engraved wedding ball type thing with water and fake snow or what not (the kind that when you shake it, it appears as if it is snowing). I called in the order, came by the day of the wedding to pick it up. When inspecting the gift I notice the placard that was engraved was crooked so I inform the merchant of this and ask him to fix it. He fiddles with it for a bit then hands it back and tells me its good to go. I pay, and go on about my way to the my friends wedding. When my gf inspects the gift in the car on the way to the wedding she tells me that the placard is crooked and on top of that there was a huge scratch right above where the placard is. Fortunately you can only see the scratch if you pick up the wedding ball and look at it that way, but still, I really wanted this to be a special gift and the merchant tricked me into thinking he fixed the crooked placard when all he really did was pretend to fix it and maybe in the process of attempting to fix it made that huge scratch. I paid a pretty penny for this gift because it was personalized with the engraving. I would expect better workmanship for something that is supposed to be REMEMBERED forever. I will never buy anything from any Things Remembered stores again.

I came here to get an engraved picture frame for my aunt-in-law’s wedding shindig. I knew which one I wanted, I saw it online. But I was not going to pay $ 15 to ship a friggin’ picture frame. Gimme a break. So I went to the little kiosk thing at the Laguna Hills Mall, which is dead by the way, to get it. I find my frame and tell the lady what I want engraved. For some reason the total was the exact same as it would have been if I ordered online including shipping. Interesting… But I just paid and left. To me a little frame with the date engraved should not cost $ 50 bucks. But whatever… I will know better next time.