Club Nails

Unfortunately, they don’t speak English very well and they don’t do what you ask of them because of it. I had to get a nail design done over 4 times and it still wasn’t right. It was polka dots and Mickey ears for gods sake, circle basically not that hard. I’m not very picky, they just didn’t get it. Those who do speak English well are combative and rude as I saw with 2 different customers while I was there. I was polite, thanked them and left after spending $ 80 on something I wasn’t happy with. Will not be coming back here again.

For years I hopped around local salons getting regular mani-pedi’s. I have had many. Today I just needed the benefit of a manicure and I got the best from Julie. Wow! Totally service oriented. My overgrown cuticles were gently tended to, my nails shaped perfectly. No color, so she buffed and polished and then noticing me stretch asked if I would like a neck and shoulder massage. All I can say is Helen is incredible. She knows her stuff and worked pure magic in the 15 minutes. I cannot give these two a high enough rating. Quiet, they just took care of me in the way I would expect at a luxury salon. Professional, they tuned right into what I wanted and needed and provided. I will be back!

I’ve come here many times with success. Even had my wedding nails done here. They are a little cray cray when it comes to coupons, don’t understand their own.
Tonight I went for new gel nail polish and a pedicure. The manicurist was awesome. Actually had a few laughs with her. The pedicurist on the hand used that «buffer» thing to rub the skin off the side of my toe. It started to hurt and I looked at her. She stopped and moved to another area. Upon looking again, there was blood. She tried to cover it. Then even put alcohol on it and told me to put my foot in the water. I eventually told the manicurist. They had «words» so I couldn’t understand. So some other gal comes out with Neosporin to put on it. I told her not to. I don’t know where that ointment tube’s been. Later saw that she put some on anyway. The pedi girl/​sander said sorry. They now want me to pay. Ummmm, ok. I paid and they charged full amount. Really? You hurt your customer and still charge for the «service»? When they brought my cc receipt to sign I asked why the owner wouldn’t do anything about a skin removal? They «discussed». I got a $ 5 bill back. So they got $ 59 out of me. I tipped the mani girl bc she did a good job. Nothing to pedi. Why would I tip for my injury?
Here’s my question, I have feet, I don’t do pedicures for people, but I know where the rough spots are and the thinner v thicker skin on my feet… why would you go to town on a spot like that?
I usually like what they do, but no free pedicure and attitude when there was no tip will keep me from ever going back. Customer service still speaks in this world. Club Nails’ lack thereof turned me off.
Happy Friday people!

My friend just got her nails done for the first time ever. The lady we had was very rude towards her and getting mad at her because she was tensed up a few times and was trying to relax. They are rude and have no patience. They don’t say a word to you until it comes time to pay them. Never again will I come here. I don’t recommend this place. wish I went somewhere else…$ 30 wasted

I have been going to Kathleen for years! She is AMAZING such a perfectionist. I won’t get my nails done with anyone else, her work is amazing, she has the best personality and is so sweet. And if you’re in a hurry she does an amazing job so fast
About the salon, it is very clean and always kept smelling good, they have a great variety of colors unlike many salons. Prices are great.

Review is overdue. Consistent excellent service every time. Spa pedi is excellent and every worker is very meticulous about how the finished polish comes out. My nails are perfect every time.
I love their gel manis as well. They last over two weeks on me and the don’t put them on too thick so they don’t lift.
As for designs… they can do whatever you want.
Sandy is amazing with her gel mani and designs. Can I say #nailedit!!! I showed her a pic and she surpassed my expectations! I have included a pic. It is stunning! You can tell she takes pride in her work and really cares about how it’s gonna turn out.
Not sure why no more stars for this place… it’s been 5 stars every time for me and I’ve been coming here for almost 3 years!

I went in today for a redo on my color they messed up before the holiday. The lady at the front was extremely rude. She didn’t want to redo my toe color but when I complained she finally agreed. I had workout shoes on so I asked her for the foam sandals which they hand out all the time but again she refused. I couldn’t believe it. Those sandals are probably no more than a dollar. I realized that my business isn’t valuable to them at all. I spent over $ 100 on my last visit. Will never be giving them my business or money again.

Updating my last review because since then they have newer chairs, bigger staff, plastic liners in pedi tubs for sanitary purposes.
Always friendly! Nice to get cookies and water with my fill and pedi.
I’ve been coming here 10 years and when I’ve been out of town and forced to go elsewhere, I’ve always been sorry.
Club Nails is my home.

I’m on visit 3 & no complaints. I got Jennifer the first visit and she did a perfect gel mani… have made appts w/​her each time thereafter. She’s friendly, very experienced and does an excellent job.
Don’t let some of the reviews detour you. It’s a nice shop… The décor is a little dated, but pretty standard for most larger nail shops.

I love club nails. I’ve been going there for 3 years and they always provide great service and exceptional nail art. Vivian is a true artust. Tina does the best pedicures I have ever had.

Ok. Ok.
I see all of the bad reviews and I get it.
Communication sucks at nail places. No one seems to understand what you say and it’s always up in the air if the understand you.
But it is my experience that this is the same eeeeeeverywhere.
The $ 5 extra for everything is a bit annoying.
But it is my experience that this is the same eeeeeeverywhere.
People asking you to pay right away is pretty typical. It is annoying as hell and in some places it was so bad that we never went back. You see,… We go in as a couple and the «pay together» issue confounds many.
But it is my experience that this is the same eeeeeeverywhere.
Inconsistent heat in the foot spa — argh. Yes.
But it is my experience that this is the same eeeeeeverywhere.
But here is the nice stuff:
1) they have the nicest spa chair of any place I have ever been. From Fashion Island to Vancouver WA,… NO ONE has had nice chairs.
2) our 1^st visit went very well and the ladies took their time.
3) you get bottled water (free) and an almond cookie (free).
My experience at every single place I have ever been is that they do pretty good the 1^st few times then they fall to crap after that. It has been our experience everywhere we go that they stop trying. We always use coupons but we always tip very well. Those ladies get paid crap and the tip is the only thing that helps them out.
As far as the service dog thing,… I can understand the reactions. Many people feel that dogs are pretty dirty. I agree. Granted, I have a dog of my own and he doesn’t shed much and he gets his butt wiped,…so he is very clean,… But not every culture adores dogs in their place of business. I actually cannot count the times that «service dogs» were not trained and are actually not service dogs,… But therapy dogs. But that’s ok,… I know how these things are and I understand. But keep in mind that pet people generally do not realize their pets shed into the surrounding areas,… They smell,… Or are generally carrying the «dog smell» with them,…
It’s not your fault,…it’s just how things are. As a Realtor, when we set up open houses,… Dog owners,… Have forgotten about the dog hair and the smell. But it’s no biggie. It’s not an insult. We just need to clean up a bit more,…
But I digress.
No one has ever opened a mani-​pedi shop that adequately addresses the above issues. It probably wouldn’t work. It is the nature of them to be exactly as they are. If you truly wanted the 5STAR service,…you would pay the money for it at a spa or other related service spot. But that not why we go to Club Nails. We go because we want a fast and inexpensive experience that makes us feel a bit indulgent without paying a $ 500 fee for a spa massage and hydrotherapy foot spa and manicure.
Yes,. I gave 3 stars,…
But I have a standard. 5 stars is perfect — perfect store,.perfect parking,…perfect set up,.perfect eeeeeeeverything. Very few businesses have the skill or means to achieve that level,… So think of it as a business that achieves a well over 50% over the bad places.
On a side note,… I have listened to super mean white people and other English/​Spanish/​Russian/​Italian speakers spout their mouth every time we go. From being an arse at check-​in. To being rude and a jerk all the way through,… To being an over all looser,… I understand why you feel your ego got poked because you didn’t get away with being a jerk.
I have a hard time understanding broken English with accents,…but that doesn’t give me the right to be a jerk.
Good grief,…I’m not even providing a service and I WANT TO SMACK YOUR MOUTH. Shut up and be a decent person.
And tipping,… Really. I see what you do and you give a buck. 1 lousy dollar. No wonder they do not like you. You are a rude jerk. Selfish, self centered and just another one of those «South OC People».

Club Nails is in a word: mediocre. The highlights are the comfortable massage chairs in a calming baby blue, and the ladies are nice enough. But there are just too many negatives against the 2 mediocre positives. Let’s start with the mediocre selection of colors, yes I understand there are more options with gel but some people might still like regular nail polish, stocking one versus the other doesn’t expand your selection. Next is the cold water in the pedicure spa, not even lukewarm, straight out of the tap cold water, I had to ask for warm water. Then, they charged extra $ 5 to REMOVE old nail polish! Not like I had on gel that needed to be scrubbed off, just regular olé nail polish that comes off with a little acetone and some cotton balls! How are you supposed to put on new polish without removing the old? The price seems lower, but they just nickle and dime you everywhere. Charging extra for polish removal just would not sit well with customers anywhere.
I hate to blast someone’s business (unless they really pissed me off) for mediocrity, but I’ve really experienced better, it’s hard to justify anything more than 2 stars.

Lana does amazing nails. It doesn’t matter if I want them long or short, she always makes them look exactly how I want them to.

GROSS!!! Flies, reused plastic liners in the tub for a pedi which resulted in a gross floating toe nail in my tub! Old lazy employee didn’t give two cents about doing her job!
I just left after having the worst experience at a nail solan I’ve ever had! The health inspector should check this place out. I just had a mani/​pedi and the lady setting up the tub for my pedi reused a plastic sanitary liner instead of grabbing a new one… she filled my tub with warm water and someone’s dirty cut nail come to the top and started floating around in the water!!! To me this is like using someones used tissue! In fact when a new liner was put in the container even resembled a tissue box… The arm massage was more like a half assed rub! and on top of that I couldn’t sit back and relax because the lady doing my mani only stayed on one side of me even after I asked her to move sides to work on the other hand instead of yanking my arm across my chest! Pure BS laziness and for $ 55.00 a total RIP OFF!!!

By far the worst nail salon I have ever been to.
First off, the woman at the front desk rudely sits there and talks loudly on her cell phone, which is great when you have the spa chair directly across from her.
The over charge for everything and don’t bother to tell you how much anything costs. They even charge an extra $ 3 for certain nail polishes because they are «top shelf.» I wasn’t aware a crusty, old bottle of OPI was going to be extra. Most other salons don’t charge extra to use high quality nail polish.
Also when I gave the woman my card to pay she charged me an extra $ 2 on top of the tip I already gave and when I confronted her about it, she just said «sorry».
This place is this biggest scam and I should have read others reviews first. What a joke.

My experience at Club Nails could not have been worse. I have a service dog for a disability I have who goes w me everywhere I go. Upon walking in, they were okay with my dog there but they ignored the fact that there was no place for my pa to sit while waiting. The gal kept telling me to sit down in the chair but I had no place to set my purse. Finally I get seated. I had a coupon for a spa mani pedi and the Entire Time I was there they rushed through everything, at the end the old lady working on my pedicure Actually yelled at me for «helping her» when she was trying to place the sandals on my feet. I literally did not move and before I could even finish and get up, she demanded me in a Very Annoyed Voice, «OKAY, You pay me Now. Over Here.» (Pointing to the counter)
As I am getting up she Literally Yells at me AGAIN to hurry up and pay her at the counter! GOOD GRIEF! Can I have at least 2 Minutes to pick my things up, Situate things w my Service Dog and Make my way over there to Pay!!!
There was one other couple on the salon and from the moment I walked in, partiality was shown. I was rushed out of the salon and the customer service was so poor.
I would Never go here again nor would I recommend the place to Anyone I know…
There is a Reason this Salon only got a Rating…

I really love this nail salon. Diane is the best for manicures & pedicures! I always make an appt so I never have to wait. Also, love that they give you water and coconut crackers. :)

This place is the absolute worst. Do not go here! They completely butchered my nails. I left with almost all of my nails bleeding. They made me pay full price and said my nails look good.

Not only do they not do the best job at nails, but on a summer day they are too cheap to turn on the fans, let alone air conditioning. It was stifling inside and with all those chemicals it was hard to breathe. Then they try to push every extra treatment on you… only problem is they can’t speak English so it’s quite difficult to determine what she is saying when trying to up sell.
I also was sitting with my mom while she had a mani/​pedi and was kicked out of the chair next to her for another client. I would have happily left my chair if there were none left for the next customer, but there was literally 10+ chairs still open!!! The manager was extremely rude about it and so I told her she just lost two clients. Never going back. There’s so many nail salons nearby so don’t waste your time at this one!

Came here for the first time about a month ago. First of all, you get a list pushed in your face while a yapping woman is forcing/​encouraging you to go with the most expensive item on the list. I’m always turned off by such behavior. I don’t mind paying more for great service and because I left contempt.
The girl tried to chit chat but I made it clear that I am here to relax and small talk isn’t what I want or need. She proceeded to do the items I chose on the list. The only time she asked me anything was when she wanted to know if I wanted a flower.
I loved my pedicure and will most likely be back for that. I just wish these women weren’t forced to push these lists in our faces. Tacky!
If the owner is reading, please keep your establishment classy. That way you’ll have more loyal return customers.