Hexa Packaging & Supplies

This place might be good if you need specialty packaging. It is overpriced for materials and postage. I have found better prices with Miller packaging supply, uline, and USPS. Don’t bother going in for just 1 box either… The owner was rude and told me he didn’t have time to get me just one box.

I have used their services many times over the past 4 years. They go above and beyond for the customer. I would highly recommend them for any shipping or packing needs.

Hexa is a good, small business, and they have quality materials and do quality work. Also the owner had been flexible with us in the past with regard to bulk shipping for my company. We had a long run and it all came to a head when one of the packages was damaged in transit. Unfortunately, the shipment was made and not insured! IF YOU WANT INSURANCE, ASK FOR IT. I was alarmed that the owner didn’t even offer to add insurance, but he didn’t and we ended up eating the damaged part.
Ok, live and learn.
Fast forward to the NEXT damaged shipment (mind you, the damage we don’t think is solely falling on the packing here, as UPS is not blameless), and thankfully we did insure this package and we did get reimbursement from Hexa’s own insurance company when UPS refused to cover the damages.
But, when we went to send our customer a replacement item, we learned that Hexa would not honor a repack on the part and reship for us. Apparently WE NEEDED TO INSURE HIS BOX, TOO! Now, the boxes and shipping services we were buying from these folks are $ 200+ per shipment, and we were pre-​paying for 5 at a time! So you can imagine our surprise when the owner not only refused to reship a replacement part to our customer in a new box without us paying again, but he literally blew up at me over the phone and refused to do business with us any more.
Honestly, our part is a challenging one to ship, and the size is huge. He provides a good service for a reasonable cost… but you know what? It doesn’t matter at all if there is a problem and they are going to blow up at you and throw your money back in your face. What an insult.
I am giving 3 stars because it would be unfair to berate the company as they do a fine job overall… but don’t get in too deep with this guy, and don’t trust him to have your back and compromise when something bad happens. Ship at your own risk, always…

I needed to ship a sculpture that my daughter had made in high school to her at her college to enter into an art show. I was referred to Hexa by another shipper. I was REALLY impressed by how nice and knowledgeable they seemed to be. The owner showed me pictures of many things that they had shipped that were «more fragile» than mine. I paid over $ 200 to package and ship two sculptures (26 pounds, 2^nd day air to Oregon). The package arrived on time, but unfortunately, the larger of the two sculptures was broken into three pieces. (I really wish I could attach a photo — it’s pretty shocking!)
I immediately emailed the owners (husband AND wife). Neither responded. When I called, all I got were excuses. Not ONE time did Tareks apologize. When I pointed out that the entire time that we had been on the phone all he had done was tell me what a good job they had done and that he hadn’t bothered to apologize, he didn’t say a word.
I would NOT recommend using this company. For just a few more dollars than the price that I paid, my daughter could have flown home and picked up the sculptures. Instead, I was reassured by a good salesman who did not live up to his word and then didn’t even apologize for his negligence.

They’re the best people in business. It’s owner operated.
The owner of the business is a very nice person to work with, he always shares his experiences and offers help and provides advice on the best ways to ship an item.
They didn’t have the boxes I was looking for and he ordered them for me.
I bought a roll of tape from him which I didn’t like, I told him about it and he gave me another roll for free.
They cater to the average Joe who wants to ship an item all the way to large businesses and their shipping needs.
I’ve also bought moving boxes from them. Their new location is easier to access with plenty of parking.

I have been very pleased with the service and products at Hexa Packaging. Terek really knows how to package artwork so it arrives in perfect condition. They recently moved to a new location and were kind enough to deliver boxes and bubble wrap so I could make a shipping deadline.

I have worked with Hexa for several years and have used them in many different avenues — they are the best of the best! I work with at times high end furniture, artwork, statues — heirlooms, musical equipment and very fragile items — I never had a claim and everything has arrived intact — their work is phenomenal!

What’s with all the negatives Haters?! I have used Hexa Packing and Supplies for over three years now and have NEVER had an issue with damage, lost shipments etc. But here’s the key … you need to listen to the advice given by the owner and his team. Tarek typically over builds his custom crates and uses more foam, popcorn or dunnage than is required. All of his crates are designed to meet the specifications stated by the carrier handling the shipment. This is important if the item is damaged during transport and is the only way a claim will be awarded to Hexa and you. Tarek drives this point home each and every time i package and ship an item through Hexa.
Is Hexa the cheapest priced specialty packaging company? Can’t say as I have not found another shop with similar capabilities. I will say that like anything else, you get what you pay for. If you try to cut corners by opting for a lesser packaging solution or opt to not insure an item Tarek will try to talk some sense into you but if you decided to ignore his recommendation (thinking that he’s trying to upsell you) and roll the dice that’s your decision and you need to live by it if and when things go south.
Tarek, his lovely wife and staff are absolute professionals. The team is capable of handling conventional and very complex packing requirements. This outfit is a true asset to those of us in the OC area in need of customized packing solutions.
Absolutely NO affiliation. Just a very satisfied customer who felt the need to provide a counter view to what others have posted.

This company does not stand behind their packaging or the products that they use to pack expensive items. We were referred to this company by Safeway Moving to pack a very expensive sculpture. Valued at $ 15,000.00 At the time of packing the artwork they damaged two tiles on the piece and committing to fixing it at the time of unpacking and install at new property. The artwork was stored and than moved again to its final destination and when it was unpacked for install it was totally damaged and destroyed to the point of no repair. After many calls by myself and Safeway Moving to Tarek at Hexa we were told basically that he takes NO responsibility, has NO insurance to cover this and says its the moving companies problem. These people have no business being in business or packing anything for anyone. This will eventually happen again even if on their website they have a few testimonials from happy customers. Hexa does NOT back its packing!!!