Sprint Store

These guys only know the very basics as much as a customer coming in or maybe just a little bit more. If you need any help trying to figure something out don’t bother they don’t have enough experience. They’re pretty much a waste of time do yourself a favor and go to another sprint store.

If you want a horrible experience, Welcome to Sprint. Went in to purchase a new phone and add a line to my account. Seems simple enough and it’s usually a good experience buying a new phone. Was working with a Tom/​Mike and he seemed green (and he was) told me I could save some money if I added this mobile hot spot, to my account. I was real apprehensible about adding anything that was free, since there is always a 24 month contract associated with anything free, from Sprint. He assured me that there would be no contract and I could cancel the next billing cycle. So off I go agreeing to this mobile hot spot. Come next billing cycle, I go into to the store and try to have this removed and of course I can’t and it’s been too long to cancel and I’m stuck with a $ 200.00 mobile hot spot. When I talked with the customer support over the phone, they couldn’t understand how he was able to put this hotspot in my account since there was no promotional special going on at that time. So I had to pay $ 200.00, to have this removed from my account. As soon as I can I am jumping over to another carrier, horrible experience at Sprint and horrible customer service at Sprint. I guess what I’m trying to get at is never trust the customer service at sprint

Called ahead to make sure this location would be open and the employee on the phone told me they would be open until 6. Made it there a few minutes before closing time (yes, I was going to be that person but my phone got stolen and I need it for work). I walk up to the door and the door is locked and two employees are inside smiling and laughing with a few minutes left until 6. I understand it’s frustrating to stay past your allotted work day but I could’ve used a nice act and in a customer service industry that’s what I expect. Given the amount of sprint stores around I will not be back. Hopefully management can talk to their employees about closing on time.

Going into cell phone stores always feels frustrating and like one big giant hassle. I was prepared for a battle, a long argument over fees and new costs. However, I was surprised to find a supportive salesman who took the time to explain my options and made me feel like he was actually looking out for what plan/​service suited my needs best. The staff at this location were extremely helpful and courteous. For once in my life, setting up my phone did not feel like going to the DMV or a root canal lol

OK i have only done 2 reviews on Unilocal.1 great review and 1 horrible review. This is my 3^rd review ever and this will be a tick in the horrible review column. After spending an hour on the phone with technician i was told to visit a sprint store that does repairs. I go in on my lunch break to handle the situation and right away the manager (I am not going to mention his name) takes a look at my phone plugs it in and immediately hes about to say its the charger that im using but then he notices that its not working then he look at my phone and says that the charger port is broken and that i need to buy a new phone. But wait doesn’t this store do repairs like i was told? Yes, they repair broken phones, however what repair store doesn’t have the tools to make repairs? It doesn’t make sense to me.
Just to sum it all up;
I call sprint
sprint tells me to go to certified repair store.
Store doesn’t have tools to make said repair.
Tells me to buy a new phone or pay a $ 200 deductible for a phone that i am already paying a monthly insurance fee on.
can you say BAIT and SWITCH!!!
Be weary This store is a Scam house fronting as a sprint store.
With the other reviews being so negative Sprint should be ashamed to include this as one of stores that they refer people to.
I will make it my mission to tell everyone that i know as well as other review websites to share my experience with.
Maybe i should try and get in touch with the CEO Marcelo Claure. I was able to locate some contact info for him. I am sure he or his assistant will be very please to hear about my Visit.
I have already contacted Corporate and got my matter resolved. I am keeping this post up because this store did not help me resolve my issue.
Thank you,

Be very careful everyone is very nice until you sign agreement a lot of extra charges added to monthly bill that no one talks about
This is not a Sprint corporate store
All they care about is signing people up for monthly service

Beware of this store!!! The manager has made racial slurs and feels it is ok to say (F*** you) to its customers when an issue came up. I had a i phone 6 for one week and it was hacked. I took it to him and he was very rude to my daughter in law and my son. i referred to the phone as (this f******g phone) He then made a racial slur fallowed by F*** you). I have contacted sprint corporate with this as well. I can not believe the many levels of disrespect that was shown from this man.
So Beware!!!

I had a very good experience at this Sprint Store location, this afternoon. I had been thinking of upgrading my 4+ year old iPhone 4 for some time now, due to just normal wear & tear & just ready to get a newer, better, slimmer & 4G. I had gotten my last phone from this location several years ago, so I made a phone call today & asked them if they had an iPhone 6, space grey, 16gb in stock & they did, so I took a little cruise in my Focus to their store. When I arrived, I was surprised that there wasn’t a line, so I was able to walk right up & get everything rolling. The two guys working there were/​are very chill, easy going & helpful. The employee that helped me was very helpful with the new iPhone6, reset all my contacts, pics, etc. for me, helped me set up any other features I needed help with & also gave me a discount for two accessories: A car charger & a Bluetooth wireless speaker. The store is very easy to find at the corner of Ridge Route Dr. & Muirlands Blvd. The parking was very easy & the outside of the store looks very new. Inside, there’s plenty of phones on display, along with accessories, otter box covers for iPhones, Galaxy’s & HTCs etc. So if anyone lives in Lake Forest, or the surrounding cities, I would recommend this Sprint location for anything that you might need.