Bob Evans Restaurants

We love Bob Evans but very disappointed with the lack of customer service with an online order. I placed the order for 4 quarts of soup for a pick up tine of 5:10 pm. When arrived I was told the soup wasn’t ready. The hostess used a walkie talkie to ask that someone bring soup up from another location. I sat and waited about 25 minutes for my online order for 5:10 pm to be complied. The most disturbing thing in the end was there no mention of an apology regarding the delay. The restaurant was not exceptionally busy. My family frequents this restaurant often and the service is usually great, tonight not so much. If I hadn’t had people waiting for the meal I would have walked out!

I would give the Food 4 stars; however the server treated our guests poorly. She purposely gave them attitude and made our dining experience awkward when she was around. The service was far below I have experienced at other Bob Evans.
This review is for the Lakeland, FL restaurant on 98.

Horrible service! No one bothered to greet me. Then a server said to another «Can u take them.» The other server didnt want to so i stood there with my kids for almost 15 min. Asked for a manager. She didnt seem to really care. Don’t even bother going here!

Six years since my last raving review. I had a fine visit, not stellar. Hostess was spending lots of time on phone so I waited alone in lobby though seating was available. My waitress was quick with the beverage and menu but wanted my order before I turned the first page. I settled on soup and salad a la carte. The $ 3 house salad was pretty standard. The FF balsamic was very dark and thick but tasted great. The Beefy vegetable soup came piping hot with many chunks of beef. The veggies were corn, green beans & potatoes. Two rolls came though I did not order them. I thought «nice touch». When it came time to pay, I expected $ 7.50 ($ 4.50 soup bowl). Instead it was $ 8.50 ($ 7 for lunch combo and $ 1.50 soup bowl upcharge). At the register I asked a seeming manager why. He appeared confused and hit lots of buttons to correct to what I ordered. He explained the lunch combo includes rolls. I fault the waitress who saw me point and order the two a la carte items but changed the order. Great food, iffy service this trip.

Thank you.
The free breakfast for me as a veteran was wonderful. Bob Evans restaurants are a true American treasure. The breakfast was awesome the wife also got a discount. Thanks again for supporting our Vets.
God bless you

2.5 stars for food .5 for service… So we just left this place with a family of 4, 3 adults, 1 kid. First off, the place wasnt packed at all for a Friday afternoon, so the fact that we spent about 2.5hrs in there was crazy. Our server Cody was very personable, until of course our food order started getting jacked up. We waited at least 30mins for it to come out and before it did they said they had to fix my salad. Once our food came they only brought 3meals, and nothing for the kid. So in total until everyone had their food we waited about 40mins. The food was good as always, but our server Cody seemed more interested in talking about being in the Army and making jokes then the fact that our experience was bad. We waited and additional 20mins for our check and to-​go boxes and it was just unbearable to sit there longer. We will probably go there again because all our other experiences were good, but if Cody is our server we will ask for a new one. The manager Lin did take off the kids meal and adjust the price of my salad because they sent the wrong size. They also brought a super hot burger for the kid and he couldnt even eat it because the bun was so hot, with no warning, and he burned his hand. Epic fail today North Lakeland Bob Evans… epic fail

We love bob Evans, but our waitress acted like she was scared to visit our table she was nice but it was just kinda weird. Our food was good as always. but my hash browns tasted old. as if they we precooked days ago and then they microwaved it. The food wasn’t pipping hot but still good I guess. I like Bob Evans bec they will always have the best sausage I don’t like it at other places on here. 5 for sausage 3 for experience

Great Family Restaurant with very reasonable prices. Breakfast, Lunch or Dinner. If Brenda is cooking you can’t go wrong.

Food was excellent. nick our server was on his game. However the hostess whitney seemed to lack the skills required to work in customer service.

I remember when they first opened, the place was 5 stars. What the happened? The service and food and steadily gone down hill since then. I keep going back because it convenient, but I don’t think I’ll be returning anymore. I went there a couple months ago and the food was terrible, it actually made me sick when I got home. I complained about the food and didn’t have to pay, but I only took 2 or 3 bites. I went back about last week, and there was very little improvement to the food and the service was slow. From the time I was taken to my table to food being served was 45 minutes. This is not acceptable, I’m done with Bob Evans.

Normally I don’t like giving a chain more than 3 stars. It’s a chain, you know what slice of mediocrity you’re getting, no further extrapolation needed. The weak spot in my armor is Bob Evans. The food is always great. When they same farm fresh, it on the whole tastes farm fresh. The service is outstanding, I have never once had a terrible service experience. I would also say that relative to what you get the price is set fairly modestly. If you’re on the road, and don’t want to go to Cracker Barrel, I suggest a Bob Evans near you, you won’t be disappointed.

Food is always hot and fresh service has always been great and new remodel looks wonderful love this place

I love this restaurant! We usually are a busy family and most of the time use the carryout service, the servers are very friendly, love that when I order online everything is fresh and yummy.
My kids love the food, when we do visit and dine in, the kids love the menu and specially the cute colorful bendy straws. Recommend.

I haven’t been to a Bob Evans in a while, since they are a rarity back home in Texas. However, when we come to Florida to visit family we usually stop in for a bite. This was an excellent decision, as the food was fantastic and delivered promptly. The desserts were wonderful! The waitress was friendly and had a milkshake made for me, even though they weren’t on the menu! (It was strawberry and delicious, by the way.) I highly reccomend this location to any I-​4 traveler.

I was pleasantly surprised by the friendly staff, the quality of the food, and the value for your money at this restaurant. We had four individuals in our party and we were able to order exactly what we wanted because of their wide variety of menu items. Ask to be seated in Edith’s section… she was the best waitress ever!

The food is pretty good and they offer a wide range of healthy and unhealthy food options, so pretty much anyone can be happy here. The service is really great.. .they check up on people frequently.
Not sure what it is about Bob Evans, but I have never, EVER, had a bad biscuit at any location I have visited.. .not one location in Florida, OH, or Ky.
What is their secret?