Old Navy

Staff is very nice, parking is plentiful, the store is clean, merchandise is well organized. My big thing g about this one is it’s nice convenience, it is located in an area that is easy to get to and there is a lot of other close shops near by.

Good selection and good prices. I was recently there and I would have to say the customer service was great! It is a retail store so depending on the day your experience can be different. Usually have a good sale going on so worth a look if you need some clothes and don’t want to spend a ton.

Great place to shop for basics: long sleeve black V-​necks, plain colored tops, or layering tanks.

I love the clothing at Old Navy. I like the tanks, the dresses, and the scarves. what I like even better is the Clearance Section! The problem with this location is they need to dedicate 1 or 2 people to keep it straight! There was a bomb that went off in this department and trying to make sense of the items on the rack is nearly impossible. If you can make it past the clothing on the floor, draped over the rack and half on half off the hangers you can find some great bargins!

I almost spent a hundred bucks at this store until I noticed an individual who looked and acted like their Lost & Prevention was following me around. It was too obvious!!! When I went back to the fitting room for the second time (had to get different size and no sales associate was in sight to assist me), that individual was like right there when I came out. There were 3 sales associates just chit-​chatting by the registers. Just because one grabbed some items and took them to the fitting room and spent a few minutes in there does not mean they were going to steal!!! I know that individual was just doing their job, but there is a proper way to do it. I have spent years and years in the retail world so I know. Instead of sending one of the associates to assist me, they just followed me around like I was gonna steal. I felt extremely uncomfortable and offended. I decided not to give this store my $$$ and walked out of there. And I will never go back.

The family and I went to Old Navy in Lakewood to check out the Maxi dresses, I’ve never met one I didn’t love. Nikki tried on a pair of jeans, but didn’t like the fit so she handed them to me and I returned them to the rack. I went about my shopping until I heard her say, «Get Mommy!» I came around the corner to the security guard who asked me, Where are the Jeans? I pointed to the rack. It turns out he had been following Nikki and the boys around the store and telling her that everything would be all right if she would just put the jeans back, the problem? We had not stolen anything. I talked to the manager who said that the guard had not followed store policy and that never are store employees to confront a shopper, she gave us a coupon and I appreciated her apologies, but it certainly was not a good experience and we will visit another Old Navy from now on.

Nice, clean… Kinda small.

This store has completely remodeled and the new layout is nice. Staff is alright. Most of the time, the people on the floor ignore you and there’s NEVER anyone in the fitting room when I’m there. Come to think of it, I have never seen a manager present when I’ve gone in. Anyways, it’s Old Navy. They have a pretty good selection for the whole family! They use to have Military discounts from the first of the month to the fourth, then I found out they changed it to Military Thursdays, but found again they changed it again. Please PICK ONE. I would like to go on one of those days to save just a little bit of money.

This store truly deserves a kick in the pants. If I could give negative stars to this old navy, I would. I have NEVER in my life get treated so poorly by a certain female sales associate. She needs to be fired by her attitude and lack of personal skills.
Heres the layout. I had some clothes to return… The first person I talked to was extremely polite. She was willing to work with me and had no problems with her what so ever.
My husband and I started to browse throughout the store… We easily had over 150.00 of clothing to purchase… We walked up to the register… And here’s where the devil spawn waited for us to check out. I put my stuff on the counter… I said I had some stuff to return and use it as store credit to buy these other things… Devil spawn stated that we can’t do that and had to do it another way… Which was fine but she has this condescending attitude about it… I said I had a coupon, she said we can’t use it… Once again, had an «I’m better than you» attitude. Then the last thing that pissed us both off was declining the military discount on veterans day… The only damn old navy store to decline two folks that are on active duty… And she had a smirk when she said it too. We threw all the clothes on the counter and left…
Yep, this old navy will never, and I mean NEVER, get my business, money, or any kind gratification what so ever.