Sprint Store

Apparently my pin and security passcode was changed by the salesperson at this store when my son took his phone in. No authoration was granted for this. I was warned via text and got with the fraud department. We now know it was from this store

One word… Thieves!!!
Took my wife’s phone in to get checked out due to the touch screen being unresponsive. They asked me if its ok for them to do a complete reset and that i would loose everything sved on the phone. I gave them the OK. Gave them my name and number and was told to give them 30 min. After 1 hr I went in to check on it and they told me that there is water damage but I have the protection plan and would cost $ 200 to replace.
Told them no thank you i have a spare at home. Did some research found out its a chronic issue with that phone and a simple reset to clear memory space would suffice. I turned it on and saw that the techs at sprint never did the factory reset that they said they were going to do. I cant tell if they ever even opened it up, but i doubt it. I preformed a reset that cleared all the cache memory and it started working.
Cancelling my protection plan and NEVER going there again!

I came here to get my phone checked out and the whole experience left me never wanting to come here again. I understand a place can get busy and people have to wait but this place to me is run poor. They need more help or need to have their manager who was just standing there doing nothing at a podium but watching people write their names on the waiting list to go help people until the lines thin down.
There was not a smile in this place

Wonderful customer service! Didn’t have to stand around waiting for someone to help me, got answers to all of my questions and even remembered me when I came in the following week. Very content with my new service

Very impressed with the service I received today. Tech was able to make a simple repair on my phone. Took him 2 minutes. No hassle no charge because I pay for insurance on my phone. I will continue to come to this store for great customer service.

Came in to change over my account and purchase a new phone. Was helped out quickly and sent on my way. About a week later I receive my bill. They charged me twice for the activation fee. No big deal, I’ll just call and get it solved. Easy? Wrong.
Talked to an online rep (Madison). Wasted a good half hour of my time just for nothing to get done.
Tried calling the store. Was put on hold for 16 minutes, while they looked in the issue. Called back, and my rep, Raul, called and said he would take care of this issue and call me back later. He never called me back. So, I ended up wasting MORE of my time.
Called another time. Raul was unavailable. Left a message and was told he would contact me soon. The lady even suggested I come by and solve the issue. Why should I waste my effort and time to drive all the way to your store when it’s your mistake! After waiting 3 hours, I called back. Was put on hold for 20 minutes! Had to call back in order to get someone else on the phone just to find out my rep went home for the day.
This store has managed to waste over an hour of my time! This is by far the worst customer service I’ve ever experienced in my life. I will NEVER recommend this place to anyone. They are absolutely awful! I will be taking my business elsewhere, to people who actually deserve it.

Customer service needs major improvement and it’s starts with store management. Certain sales staff were friendly although a few could do better, however, the store manager was the worst. He began to scold his employee in front of all the customers and literally told the employee that he didn’t know if he would be returning to work the next day. Wow… and that was on one occasion, imagine how many times that occurs throughout the day and week. ADVICE: Sprint please replace the store manager and start over again.

Always get the best service here. This is my third time coming here and James, Travis and now Adam have all been extremely helpful and even go out of their way to make sure my needs or my friends/​family needs are met. Definitely recommend coming to this store!

Worst staff and customer service. Treated horrible after being a Sprint customer for over 12 years. I purchased my phones from this store and will never come back here again and will make sure to not recommend any family or friends here. I do not recommend this store to anyone.
I went into the story to get my phone fixed out of warranty and after explaining everything to Jose Soto, I was told it’ll be $ 75 flat rate. Told him I’d think about it and come back since he said I’d lose all my data. So backed everything up and went the next day. I talk to another guy (forgot his name but he has large side burns) and told him I came in yesterday and spoke with Jose. This guy gives me a price of $ 200 for the same thing I was quotes $ 75 for. Then the guy next to him (couldn’t see his name badge — chubby, tan skin, curry hair) chimes in and says it’s actually $ 225!
It was very frustrating getting 3 quotes for the same exact issue to be fixed. No manager was available, so I left the store and called to speak the next day to speak with a manager. Alex picked up the phone and said no manager was available but Morgan (manager) or Eddie (supervisor) would give me a call back in a few minutes. I didn’t receive any call backs ever. Tried calling back several times but Morgan and Eddie are never available. Never wasting my time or money with Sprint again. I will be switching providers once my contract is done.

Shout out to Arran. a he was. The most helpful person. There and made the experience worthwhile

Last night my family and I went into the store to switch from tmobile. We had four lines and a lot of complicated requests. From the nice lady who greeted us at the door, to the manager who was so accommodating and willing to show us many different options and search for the color phone i wanted, to Greg who gave us some great information, to Alex who was so friendly, knowledgeable, and thoughtful; everyone was fantastic. Alex knew everything about the network and the phones and was so patient and instructive with my non tech parents. Alex deserves a special shoutout: He also was so caring and thourough he went down every Avenue to ensure we got as many discounts as possible and got the most out of our plan. He spent almost 2 hours with us and made us feel like it truly was his pleasure. After several terrible months at tmobile it feels so good to be back with the best network: sprint. I am so thankful to the lakewood store, especially Alex for making this such a pleasurable transition.

I don’t think I’ve ever felt like commercial totally got how I felt about shopping for new phone carriers. 2.5 years ago, and Becks would’ve sold me even faster on switching to Sprint! Alas, not the case. But, I did switch to Sprint because of an even hotter guy (imo), the boyfriend (^_​^). I was a very loyal Verizon customer for almost 12 years when they changed their data rules and I started getting charged $ 180 bill and I didn’t even have my unlimited data anymore?! Psshhh… Oh hellll no. I use data like a baby uses diapers, I’m always on my phone. So when Sprints $ 80/​Unlimited Everything plan rolled out, jumping ship from Verizon was easier. This PARTICULAR location not only made the switch easy, but also buying new phones, and accessories too! I’ve had issues with another Sprint store and I am beyond happy that I haven’t had an issue here.
Located in the mall next to security, this location does get pretty busy as it’s well, in the mall, but also because I’ve noticed they do have really good customer service across the board with most of their employees. Oh, and they have products in stock unlike the Bellflower and Willow location. They have a main entrance inside of the mall, and an outdoor entrance on the side, easier for if you’re going to the kiosk to pay your phone bill. On that note, you can only pay at the kiosk if you want to pay cash. If you use a card, you can use the kiosk or pay through the employees upfront. I use the kiosk because it’s just more efficient for myself to enter all the info instead of waiting for the employee to enter it.
My most recent experience was last night (7÷29÷15), and I was in to flip from Android back to my beloved dark side (Apple). The dark side is more fun okay, they have cookies! Anyhow, showed up around 7:45pm, and ended up having to wait about 30 minutes after my sign in to get helped, but it was okay, I wasn’t in a rush, I just wanted to buy a phone outright because I don’t particularly feel like waiting until this time next year as my galaxy s5 has been giving me far to many issues. While waiting I left to go to Target, and when I came back there were even more people! Thankfully I was signed in! We ended up working with Sheryl I., who was AMAZEBALLS! I’ve never had so much help from a phone store employee, I left thinking I should go play the lotto haha! Sheryl is literally the nicest employee I’ve ever encounter in any Sprint or Verizon or AT&T store! After about 40 minutes I walked out with the biggest smile on my face, and a hella jelly boyfriend. Not only did I get my new iPhone, but Sheryl totally hooked it up with accessories, including a mophie case, screen protector, 4port car charger (can’t ever have too many available chargers!), and an armband for when I go to the gym or hiking, pretty cool stuff actually. She went over everything from setting up my Apple account again, and gave me some tips to make my phone work better for me specifically. We were so impressed with her awesome service and even awesomer attitude, we are coming back to her as only her when we do my boyfriends upgrade and anything else we might need. The one star deduction is for the crappy experience I had when I first switched over and the employee totally gave us wrong info and messed up our account, so I wouldn’t return to Eddie again because he couldn’t fix it back, and he was not very efficient in helping me set up the other phone. I’m so glad the process in switching back from android was less painful then leaving Apple haha.
Other than being in the mall, this location has always been super helpful and they try to work as best as possible with the large crowds they get at random times. I appreciate that they don’t give me the run around or try to force sell stuff on me that I didn’t want or need. I’ll keep coming back here, with crossed fingers that their awesome manager doesn’t leave haha! If you come here, SEE SHERYL I! You won’t be sorry.

I recently went into this location to get my Galaxy S5 fixed. I had an issue with it turning on & off with some sort of flickering of the screen. The 45mins soon turned into 2hours. they didn’t fix the problem & they CRACKED MY SCREEN! They told me it would be 2 – 5 days to get the replacement in & they would call me… well it’s been 7 days!!! So not only have I had to deal with a cracked screen, but now have to take a day off of work to see if they can fix it. HORRIBLE !!!

Horrible store as with all sprint stores.
Sprint is a greedy company that really only cares about your money. I understand it’s business, but there’s a limit.
Walking in to this store I get greeted by 2 employee’s out of 6 they have the registers.
I hardly feel welcomed.
I walk up too the counter of the guy that told me to come over, huge smile on his face until I told him I’m here because my screen is broken and I need a replacement.
Instant attitude change, went from polite and friendly to «oh god»
I spend about 5 minutes waiting for this guy to turn on his register just for him to tell me I have to call a number on a business card.
Before I leave I asked him how do I go about canceling my sprint plan, again his answer is: call the number on the card.
It’s ridiculous, he didn’t care about helping me anymore because he would get no commission for helping a customer on an insurance claim so he sends me to call the number on the business card.
This isn’t the only sprint store to treat it’s customers like this. Sprint is just a greedy, commission based company and unless you go to sprint to spend money then you’re out of luck.

FINALLY…
A Sprint store that gets is right.
For those reading — THEY DO EXIST!
Visited here just a night or 2 ago upon traveling way the heck out to Timbuktu to pick up my new Galaxy S6 and phoning a good 6 stores to offer me last minute assistance.
Note: Aside of all of the other Sprint locations around closing at 7pm for some odd reason, this one (despite the alleged Unilocal hours) closes at 9pm.
Well hoody hoo!!!
Located in the Lakewood Mall just around from Tar’jay, this Sprint store serves as a definite oasis to those who actually have jobs and are forced to undergo a less than pleasing commute home after leaving their office (s).
I phoned in (in advance) and spoke with Juan who was nothing short of amazing. He and I conversed sporadically throughout the course of the day as I continued to update him on the status of my phone’s UPS arrival simply to see if I’d be able to drive to UPS and thereon to this Sprint store prior to them closing doors and jumping ship — -
Despite my having GPS already Juan provided excellent directions only for me to arrive at 8:30pm, walk in to —-NO WAIT — - and have my phone activated and serviced on the spot!
—- You guys know how most store employees break out in a cold sweat as customers walk in prior to closing and/​or begin rushing you while looking at their watches simply to view just how much (or in some cases, LITTLE) they can accomplish before heading out to «Happy Hour» or elsewhere???
Well, this place defies the normal’ as I was greeted and attended to promptly, from «start» to «finish».
Shoot-​, I forgot the guy’s name that assisted me (Ivan-​?), but in any event, he was great as well and even walked me out to my car afterwards… NO DOUBT to ensure I wasn’t mugged for possessing this overpriced phone while he was on the clock.
Prior to departing, I even witnessed an irate D-​bag storm in at closing (literally at 9pm on the dot) and despite his disgruntled attitude and the fact that the chick that accompanied him for some odd reason was forced to relay messages on his behalf due to his irate nature„ …he was still attended to.
* This is ABSOLUTE customer service as had I been the store manager, I’d have honestly informed him of the business hours and/​or that it was by no means my problem that he broke his phone and couldn’t adhere to the posted hours… all the while escorting him directly back out of the front door and turning off the lights just to seal the deal. —Haha.
That’s just me… and perhaps the very how come I’m not in retail.
In turn, I’m affording this place 5 stars for… well,…being BETTER THAN ME— This is «as good as it gets»…well, in terms of Sprint that is.

My Verizon bill kept hitting me for $ 245-​$ 260 a month! Came in and spoke to Travis who was pretty knowledgeable, and came back in the next day to switch over with Kaery (Asst. Mang.) who was more than helpful. I’m anticipating my bill to be around $ 150 (before tax) which is great, and I’ll have unlimited EVERYTHING on two lines plus a brand new iPhone 6 Plus 128gb and a iPhone 6 16gb and insurance on both. I liked this store, glad I didn’t have a terrible experience like some of these other reviews, hopefully it stays this way!

I don’t know what happened here. I have been with sprint forever and I like Sprint and I used to like this store but they have new management or something and it is just REALLY bad now. Gone are the days where you can walk in and get something done, they have switched to an appointment system, I came in on Friday and the only non work hour appointment I could get was Monday at 5pm. (today)
I have a life and have other things to do so I came in early hoping to get in… now keep in mind that there is a check in kiosk and 6 customer counters, an additional counter and then the tech counters in the back… almost every time as of late, including this time, there are two Sprint employees at the check in kiosk and 7 reps on the floor. I have NEVER seen more than 3 customers being helped at a time. This leaves people wandering around with black sprint shirts on trying to make sure they dont get called on by the guys at the kiosk. Trying to not look over there and make eye contact.
I get it, the way they are treating customers, by the time they get to a counter they are irrate, I would be too if I had to work like that… this location is an absolute joke. find another store and save your sanity.
Now I totally understand all the one star reviews at a place that used to easily rate as 4
Like I said, I have always really liked Sprint as a company and the services they have fit my mobile demands perfectly but this store is SO bad it really makes me think of switching providers.
The worst part is it is just the way it is being run, this store used to be awesome, it would be packed with customers and yet you could get in and out fairly quickly.
My issues were billing related, by the way, minor problems that I had always been able to come in and make adjustments to in the past. But, now apparently they are not «allowed» to assist with billing adjustments or plan changes at this store. After all this appointment and rescheduling garbage I was told they can’t do it anymore and I need to contact Sprint directly…

Personal shout out to Eddie, one of the mangers in the store– Thank you so much for helping us upgrade our phones! Before Eddie, my family and I were going back and forth to several Sprint locations and our problems were never solved, we just kept getting slammed with bad news! Luckily, the team at this particular Sprint location gave us hope again!
Those guys are usually busy with a ton customers, so I understand how difficult it can get for them but they go the extra mile to cater to all of them. I noticed that they give each customer or group the time and attention they needed in a timely fashion, so that all of their questions are answered. That to me is customer service!
For the Unilocalers reading this, please also understand that their are some really elite employees and a few that aren’t on their game or so pleasant. But this can be the situation anywhere! Just see if you can speak to someone else who is more willing like Eddie, Jaime or one of the other employees. :-) Overall, one of the most helpful Sprint shops in the area!

Wow is all i have to say… i have been to a bunch of sprint stores and this one is by far the worst one in customer service that i experienced… so bad I decided to even write a review on here, which i never do. Basically went in to check on my plan status and do a couple other things for my recently changed service (which i know they can do because my family did the same changes in a sprint store already) and they basically said they cant help me with anything, and didnt even say it in a nice way, they were just plain rude.
If you are planning on picking up sprint, have any questions or make any changes to your plan, dont bother with this store. Give another sprint store the credit and numbers. It’s stores like this that give the company a bad rep, sorry to say.

This store is horrible. I needed to repair my phone and they gave me a hard time about it.
They told me, «Bro, this is your phone? It’s time for an upgrade. Upgrade it and it’s only $ 20/​mo.»
Guess what?! That $ 20/​mo for 24 months? Not having that. Give me a freaking break… just fix the crappy phone I have. What a joke. This store used to have a great store manager who got the job done. Now, they have a bunch of incompetent workers who aren’t willing to spend the time to retain an already existing customer. I’m glad this isn’t my local store or I probably would’ve switched carriers.