The Vitamin Shoppe

I walked in today to buy some whey protein, and fish oil, I was helped by Yelise. She was very informative as to how much whey protein to consume per-​serving and also broke down how it works, I asked about whey isolate, she said it was good, but more costly than the regular whey protein. She didn’t try up sell me at all. As for the fish oil it was basically the same thing, she recommended that I buy the $ 10 store brand bottle to try out vs. the $ 25 dollar brandname bottle. I’d definitely come back.

Sorry but I have to give just a star. I went in last week to exchange a pre-​work out (body tech brand) because it was a horrible product. I didn’t get that pre workout prep like most pre workout drinks do. So when I went back to exchange it the manager was rude. She questioned my return a lot. And didn’t agree with me that I just wasn’t satisfied with the product. I had a receipt, and just want to get no explode because one of the guys that works there was really knowledgeable and recommend it to me. But overall the manager was really rude and gave horrible customer service which was a first because the other guy is really nice. I feel really weary about going to buy my supplements here now.

Great customer service! A definite high five to the gal who worked this morning (3/19/15)…I apologize for not grabbing her name but she was fantastic.
I’ve been a fan of the Vitamin Shoppe since I knew they were around! Each stores are a bit different but for the most part, they are big in space and offer a great variety of items of proteins and vitamins. They have some great hardcore protein and recovery products but there are products that you might have to go to another place such as Max Muscle. They have a good selection of energy drinks and pre-​workout products in the refrigerator and they have another fridge stocked with flaxseed oil and such. They do carry a great variety of Quest bars and products which I love.
Back to their customer service, she greeted me promptly and asked if I needed assistant. The product I was looking for forced her to go to the back to see if there were any new left and they didn’t have any. She was quick on creativity and ended finding a way to put my products together and it was the perfect idea. Three customers came in while she was helping me (she was the only one working this morning) and she did a great job multitasking all the customers and me.
I asked her to price match all the products I purchased and she did so without hesitation and including a coupon, I saved almost $ 25 in health products so that’s a mega plus!
With one in line behind me and two others waiting for assistance, she went as far as opening the door for me because my hands were full. That is great customer service!

I stopped in today for something I saw on their website. Says it was in stock at this location, and it was. Within five seconds of entering the store, I was approached by an associate who offered help. I asked where the tea section was. He didn’t just point, he walked me to the section and pointed out «from here to here» with his arms. Nice. There was only ten customers at the time, tops. Most were still browsing the products, so I was rang up right away. I was in and out of the store within 7 mins or so. Not bad for a first visit.
I’m happy with pricing/​products/​service here. I will definitely be back. Especially since my experience at the GNC in Stonewood was no where near as pleasant.

The Good: They have some unique product, which you won’t find anywhere locally.
The Bad: Higher prices on some items than competitors charge (join up for the frequent buyer program), and a lack of some of the basics (herbs, vitamins, etc.) that Naturway, Rite-​Aid (w/​GNC, like the South Street location), Vitamin City (in Long Beach) or Sprouts (in Lakewood) carry.
The knowledge of the employees seems to vary, from pretty good to not-​a-​clue.

This is gonna be my new stop! Seriously, I love this place. Organized store, attentive staff (Erin and Jerry are awesome!) and GREAT prices. Got exactly what I needed and left very happy. Jerry answered all my questions without trying to sell me stuff I didn’t need and Erin went out of her way to help me redeem a coupon. Good stuff here, people.

I’ve been in here twice in the last three months and it hasn’t been busy either time. Both times there’s been two staff members on the floor and nobody has approached me. I may be expecting too much, but I thought customer service rules require you to approach your customers before they find you if they’re the only ones in the store. If you know what you’re looking for, then it won’t matter, but if you’re not quite sure what you need, go somewhere else.

We came here to get a few things and the store looked like it was new and very organized and clean. The parking wasn’t too bad. I liked the store and would definitely come back to get a few things. But… I felt like the workers who were there hated their life. One was very helpful and the other that rang me up was expressionless… haha maybe I shouldn’t base my experience on this. I mean I got everything I needed and it was easy to find the products I wanted but it was just strange/​bad customer services to not have some type of welcoming attitude. You do work in a field where you are dealing with people.

Called in and spoke to Melissa on 12÷31÷13 she was so professional and helpful. Walked into the store associate was helpful and nice. made my purchase so excited for this weight loss journey. Thanks guys!

I frequent this VS location often — in fact this is the only vendor /​location I buy my nutritional supplements. The staff and management is always eager to help and are acutely knowledgeable about products offered at VS. The level of service consistently exceeds my expectations — I am a satisfied shopper!

I’m not sure what the other first reviewer is talking about because when I went in to purchase some multivitamins, I got way more than I anticipated.
I’ve been to other Vitamin Shoppe’s in the Orange County and Los Angeles area. When I came in to this location, I was greeted by a girl who was doing some shelf maintenance. She immediately dropped what she was doing and asked what I was looking for. After telling her, she walked me to the area I needed to be in and started asking if I knew what I was looking for. I did, mentioned the brand I needed, she grabbed them and walked me to the counter. Check out was nice and speedy. Come to find out the girl who helped me was the manager. Way to lead by example!
The customer service I received definitely made up for the terrible parking.

Pros: Wow! I don’t normally write reviews however the customer service I got tonight was fantastic! Both employees greeted me immediately and in such a cheerful manner, it made me laugh. They both seemed very eager to offer help and were very patient with my questions. I was shopping near another customer and even he said that he felt so welcome and loves shopping here. I have shopped here a few times before and received the same great service each time, so keep it up! You’ve got me!
Cons: Parking is terrible!

Usual VS set up. Upon entering, I was set to purchase my items, but I quickly changed my mind as soon as I walk in and notice the manager and an associate more interested in talking to eachother than offering to help customers. I have had better customer service at other VS shops with more people. When asking the manager for help, she seemed uninterested and as if she wanted to end assisting us as fast as possible and go back to whatever she was doing. For sure I was not going to spend my money at a store like this and boost their day sales. BYE!