United States Post Office

Horrible. The picture is hilarious to me because you will NEVER see a line this short at this post office! Enormously long lines and you will wait forever only to encounter a very rude, uncaring individual who is not at all interested in helping you. You will, however, see plenty of frustrated people waiting, getting the run-​around, and generally being annoyed, so at least when you feel this way too (inevitable) you won’t be alone. Avoid at all costs, particularly if it’s a busy time of day (rush hour) or year (Christmas). Drive a little further to go to the Rocky River branch — sometimes busy too, but at least a bit better service there.

I wish this was still Fazio’s, the old grocery store that once occupied this building. I was once an avid supporter of government organizations and unions. I have changed my tune after working for the government and a union. The people that work here have no respect for their customers. They act like Steven Seagal Above the Law or they just hopped up out of the trash can a la Oscar the Grouch. Don’t think you cannot be fired. It is no surprise that more people are using companies like FedEx to get the job done. The level of disrespect and incompetence is at level red, severe.

Its gotten drastically worse here. Still smells like Raid when you enter. Ill keep my,“it didnt seem to kill the roaches who work there,” comment. I cant believe the utter stupidity, rudeness and lack of work erhic, whoever hired these people lacks. So sad.
I called regarding an issue, I knew the answer to, just to verify. Nobody there seemed to know anything aka their job.

Rude and lazy people, oh my god!!! Needed a passport and was here at 9 am with my 6 week old and 2 year old. They said they don’t do passports until 9:30 even though website states differently and I even called the day before. I was its now 9:50 and they are still not here. I was then told the passport people «mosie on in whenever they feel like it»! Ridiculous!!! I finally left at 10 and had to go elsewhere. I will never ever come to this post office again even though I live in Lakewood. I will get stamps somewhere else. DO NOT GO TO THIS POST OFFICE!!!

Don’t go here if you can help it. Rude employees who have talked trash about a customer who had just left with her two kids. The employees looked at me like I’m an idiot when something isn’t done correctly. Like this is my job. Slow to boot. After going here a few times when I lived in Lakewood, I tried to avoid it at all costs.

Always a line. Employees go from «I could give a damn» to Postal Robo-​Cop dude who is over the top by-​the-​book. The passport lady is never on time so don’t even bother. Try to go on off-​peak times to avoid all old people who wait 20 minutes to mail one envelope and the Lakewood buttrockers sending bootleg Artic Monkeys shirts the sold on Ebay…

I’m updated this review purely based on the service I received this morning!
Yep! I was lucky enough to get fast, friendly service one of the busiest mailing weeks of the year (tax season) at 10AM! We’re talking no line, no fuss, and smiles! I actually had a conversation with the lady who was helping me.
There were still only two people up front this AM, but it was slow anyways. While I think they should definitely up their staff during busy hours, I think my past experience may have been just a bad day for this location.

The bad. slow staff, grumpy staff, never more than 2 even if there are 20 people in line, you are lucky if there 2 people working. Its always pretty filthy. The boxes seem to always be full like they don’t empty them enough ir something. … The good… There is a machine in the lobby and it is open 24h. While trying to buy stamps for Christmas cards I had to come at 11pm to buy stamps and there was still 3 people in line.

If I could leave negative stars I would. It’s right before Christmas, lots of people are shipping packages… so you would think that they would have more than 2 people working. WRONG. 16 people in front of me and 2 workers.
Every time I come here the employees are rude. If you hate your job so much find a new one. They all have resting bitch face.
They need to fire the entire staff and find new people.
There use to be a real sweet old lady working here but I haven’t seen her in awhile :(
The only reason I come to this one is because it’s close to my house… I think I’m gonna start driving further to get hopefully better service.
If you’re reading this go to another post office. Drive a hour out of way… it will probably be worth it.

This is by far the most horrible service I’ve ever experienced!!! Every employee was completely rude! I spoke to someone on the phone to verify a package to pick up and was told I could come before close to get it. When I got there there were two women behind the desk, the one that called me up yelled, «move over there!» When I told her why I was there. After taking 20 minutes to find my package she came up and said, «well it would’ve been nice to know we were looking for a male’s name!» As I had it sent to my boyfriends house… though I had already given another woman the name the package was in!!! Then she proceeds to tell me I can’t take the package because it’s not in my name though I had the email showing I ordered it and has my ID and I had the tracking number, she just looked at me like I was stupid. Worst service EVER!!! Avoid this post office at all costs!!!

I got into it with not 1, not 2, but 3 workers the day of my visit. It all started with standing in the line that went to the doors and only had one teller open. There was 3 but one got off and the other took her break. So I get to the counter and I told the guy that my package was going to PCH refund center. He told me that I needed to address the package and then he will take care of me. I told him the directions state that he is to put a label on it. So he refused and called the next in line. REALLY RUDE!!! The lady came back from her break and I said that she did it the last time and of corse she denied it. I went home (with the package) and got the directions went back up to the post office. I walked right up to the counter and told the guy I wanted to see the supervisor. It REALLY WENT SOUR FROM THERE!!! He stuck up for them and i told them all what they can do, and, I left. I now do my postal visits at another office. If I get a registered letter i WILL NOT go in there. I can not stand any of them. NONE OF THEM has a nice attitude. They don’t even deserve the one star but I had to put something.

Enter at your own risk. I swear the postal service is a flippin’ joke. Use FedEx. I have never had an efficient post office employee here nor have I felt like my time was not wasted.

The Lakewood USPS on Warren Rd. is a drag, straight up.
There’s usually a few women, one tranny, and one male that work «the floor» here. Each employee takes turns shuffling fake tasks and pretending they have something important to do, when really they’re just lazy and don’t want to work and are obviously milking the USPS union for every cent it’s worth.
There is constantly a long line, at least a bakers dozen deep, not exaggerating! Even Howard at the now defunct W. 117^th USPS could rock the line faster than four of them. Every time the line gets long, an employee puts up their «next register please» sign and then wanders aimlessly around until it’s the other employees turn to do the same. It’s brutal when you have more than one package to ship, let alone 9 or 10 or whatever. Sometimes the «manager» will come out and address the frustrated line of people by saying «if you have a credit card, go to the self service station» or «picking up mail?» instead of actually being of any help what-​so-​ever.
There is one particular employee there who is to be avoided at all costs. He goes by Kenton. Kenton is a frustrated, angry, and intimidating guy who has nothing but disdain and hatred for you, his job, himself, and all of mankind. Unless you fill out every form and do every single thing you need to correct, he will go through every possible motion to make you feel terrible about writing an address in the wrong place, or accidentally making an «S» look like a «5» or something. I’ve seen him tear nice old grandma ladies to shreds over something as trivial as stamps. Also, he acts somewhat robotic and ignores you sometimes and just talks at you instead of to you, reciting USPS upselling techniques to buy more stamps or to upgrade your service to a faster delivery. Beware using plastic or he’ll be snatching up your credit card to make sure theres a signature and inspecting your state I.D. (all the while holding up a 10 person line).
I shouldn’t be so hard on Kenton, but I fear he will someday go «postal», and I don’t want to get iced at the USPS on Warren Rd. That being said, everybody who works there really doesn’t give a good goddamn if anything is getting done and you will wait until you turn into a skeleton.

I feel like the phrase «It is what it is» developed in conversations about the post office. I’ve always had my expectations met at this post office, the only one in Lakewood. It makes sense that there is only one post office location in a city as geographically small as Lakewood. However, when you consider there are about 60,000 people living in Lakewood, you start to see how the parking lot and lines could get long. Nevertheless, anytime I’ve seen lines inside, and that is most times I stop by, all counters, or all but one counter, are open. The line moves faster than you’d expect, and the workers are nice. Mostly I’m writing this review to warn anyone who needs to mail a package that they might want to stop by a neighboring suburb’s locations if it is on your way. The lines may be shorter.-0