T-Mobile

I was having technical trouble with my new Galaxy S7. The Assistant Manager, Jordan, gave the best customer service attention I have experienced in a long time. He answered every question immediately, fixed the problem, taught me how to fix it, and then super charged the battery. I was out of the store in less than 20 min. I would recommend this store to anyone needing personal service from friendly professionals.

I spent a week researching phones and service providers before buying a new plan with 4 lines for my girlfriend and I. Sarah Nicole was an amazing customer service representative over the phone and once I learned that Tmobile has the by far the the best service plan options (4 lines unlimited data, 14gbt per line hot spot per month, all media streaming doesn’t count against Hotspot all for 150 $ per month) with service ratings just behind Verizon I was all over Tmobile.
When I went into the store Elizabeth took me through the whole process from beginning to end and did an outstanding job! She was very helpful and thorough from explaining all my options to putting both sides of the screen protector on my brand new s6 edge+. After a week ago just knowing I wanted a new phone to know having my new one I learned Tmobile beats everyone hands down for value in service providers these days and the people helping u at the stores are personable and genuine. Thank you Tmobile!

We came in was helped by Casshay, she went above and beyond explaining every detail to us. She got us set up with a phone upgrade and also upgraded my watch. We are very impressed with her exceptional service. I will be coming back to «jump» my watch when the next big thing comes out. Thanks Casshay!

Not very happy with the service I have received so far from Tmobile and the their stores. I am not big on being lied on as far as the way things have been explained, the way the Jump on Demand program works. I do regret switching from ATT to Tmobile. Signal is simply night and day. You try to step in the store and block out at least 2 – 3 hours of waiting. Customer Service on the phone sucks as well.

Absolutely the worst experience with Tmobile! They gave me a faulty phone, then refused to exchange it within the 14 day return period. Two of the staff saw the problem with the phone, then when they went to the assistant manager to sign off on the exchange he refused. Then tried to charge me $ 50 for some ridiculous fee to return it. Never going to this store again!

My wife tried to surprise me by buying an iPhone 6. When she presented it to me I graciously declined not wanting the charge on my account and satisfied with my iPhone 5– T-​Mobile charged her a $ 50 «re-​stocking» fee! The item is unwrapped and transaction was 7 days ago. Besides a money grab, how is a «re-​stocking» fee justifiable? I will gladly physically place it back on the shelf for them, wth?

Today I stopped by to transfer my wife’s cell # from our Verizon service to our new T-​Mobile service. I purchased the phones in the east Palmdale store but decided to stop by this store since my wife works in this area. I explained to the girl what I was trying to do. She seemed a bit confused or lost, but she quickly switched out the SIM card on the new iPhone I brought in. She then input some information into the computer & then told me ok It’s all done. She told me it would take 24 to 72 hrs for the number to switch over. I told her my cell took less than 5 mins but thanks.
I asked her to if she could transfer my wife’s contacts to the new number. She said, «No that’s not how we do things here. You need to do it on the cloud.» I responded, «The Palmdale store did it for me.» She then said, «well I can only say we can’t do it» So I left the store totally unsatisfied.
I ended up stopping by the store in East Palmdale. I explained to them what happened & they helped me out. The girl at the Palmdale store told me the number was never transferred over. She input all the information in the computer. She also told me it may take 24 hrs to transfer the number.
After getting home I decided to take it a step further. I called customer service & pushed them to transfer the number. Now my wifey can finally enjoy her Christmas present.
Thanks for all your help East Palmdale store!!!

I went there today to get my phone activated. I purchased it through a 3^rd party retailer (HSN). The phone would not activate there was something wrong with it. The associate went to her manager and replaced the phone no questions asked (I didn’t even ask for it to be replaced). That in my opinion was excellent customer service.
The phone wasn’t even purchased through T-​Mobile and they still replaced it because I had just bought service. They had every right to tell me the phone was defective and I would have to return it to where I bought it from. That’s not what they did, the just replaced it. I’m shocked at how well i was treated at this store.

T-​Mobile is so horrible!!! My phone stop working so I had to go get another one. The lady said I could get a mail in rebate well… She lied I got a letter saying that I can’t get a refund because I already got one on my last phone. I NEVER DID!!! They had mail a rebate but who knows were they mailed it to because it got used on the east side of Palmdale. Someone had a good time with my rebate. I live on the west side of Lancaster and I only go to the east side once in awhile. The guy on the phone was rude and he though I was lying. REALLY ASSHOLE, REALLY!!! We sometimes get mail from a similar address near by us. My guess is that they got it and never bother to give us our mail.
Back to the crappy service T-​Mobile has to offer. The calls drop all the time. Phones are not the best quality. If you buy phones every year and a half then T-​Mobile is the best cell phone company to go with. The phone quality has gone to shits. I don’t remember themm being this bad, but it seems that the phones don’t last. I don’t drop my phone or abuse it. It’s always in a safe place and I always keep it clean. I like top keep my things neat. M husband’s phone is from AT&T and his phone is sooo old it still works great. My phone I had it maybe less than a year and a half and I can’t even make calls or text messages. Sometimes when I get a voice message it shows no miss phone number or anything. The voice message just appears out of nowhere.
T-​MOBILE YOU SUCK BIG TIME!!! Like the last person said there should be a minus stars with a gag face next to it!!!

The service was WAY bad. I went there to get a new phone for my son and we waited awhile. All the staff were to busy talking about what plans they had for that night, and couldn’t wait to go get drunk. I am all for getting drunk, BUT a little inappropriate while you’re at work AND in front of customers no-​less.
This place doe not deserve any stars, it really should be a minus stars with a «gag» face next to it.