A & R Carpet Care

I don’t know how A&R has received bad reviews. My experience the customer service was awesome. We just rented a new house. When we got in there after signing the lease. We noticed a foul smell after going upstairs. We noticed two of the rooms were overpowering with an odor. When we first walked it they must of put down a lot of deodorizer. Cause it didn’t smell at all. But knowing we had to move in at the end of that week we knew we had to do something about it. Luckily we found Jason @ A&R he was able to knock out the odor completely. He did promise me that if the 1^st visit didn’t do the trick that he would come back to take care of it. And one of the rooms we did have to have him come back. And Jason did hold up to his promise he was back out there. The next day after letting him know. Jason does a great job highly recommend. I will be using A&R from now on for all of our carpet and tile cleaning needs

Had my carpet and large L shaped sofa cleaned yesterday by Jason he did a great job. He called when he was on his way. He did an exceptional job on my sofa since all the cushions are separate pieces it was a big job. He gave me tips on how to care for this carpet since we just moved in. The price was excellent for all that he did.

Bought a Living Social voucher and called to schedule. They gave me a day and told me that they would be onsite between 9−11am. I work for a living from 6:30am — 4pm so I had to take time off of work for this appointment and the longer I sat there waiting for them the more I regretted not reading the Unilocal reviews before purchasing the voucher. Not a single phone call or anything and at 11am I called and they said unapologetically «oh yeah, we are running 20 – 30 minutes late and are on our way». They did arrive and did the cleaning. It looks pretty good. I am impressed.

i booked with this company off of groupon and even after another company offered to match the price with additional services, i still kept my appt with A & R. well, its service day and NO CALL, NO SHOW, NO ANSWER THE PHONE. Thanks for wasting my time and giving a bad name to other small business owners who are trying to make a living around town. this is the reason why some customers opt for larger, more reputable businesses.

This rating is solely based on the companies customer service. I saw the one negative review and one good one and thought I’d give them a shot with a Groupon special. My girlfriend called them on 5÷1÷2015 and they told her they’d arrive «Monday afternoon» with no real time. 2:09 PM on Monday and we’re still waiting, no one answers the phone, and the answering machine will no longer accept messages. Very disappointed and will NEVER use this company again.

After reading some negative reviews, I was skeptical about the deal on Groupon. However when I scheduled an appointment, the gentlemen was professional and was very flexible. He set me up on a Saturday and told me between 8 – 10 am. He called me at 8 and was there by 8:30. He did a great assessment about what needed to be addressed and once again, very flexible and accommodating. The price was very reasonable as there is ALOT of carpet. I gave five stars because it was a great bargain and professional service. Jason was the name of the technician I had the pleasure of doing business with.

DO NOT SCHEDULE WITH THIS COMPANY!!! I decided to give them a try because they are a local business. i love supporting small local companies in Las Vegas. I set up an appointment for today between 12 and 2. We moved all of the furniture and were ready for service. At 2 I received a call that they would be here closer to 3. Not a big deal. I understand appointments can run late. 4:00 rolls round and no sign of the crew. I have to make a call to them to see what is happening. They are supposedly still at the previous call. The gentleman on the phone, who may be the only competent person at this company, offers me a discount if I keep the appointment. The gesture is enough for me to continue being patient and wait. It is now 5:00 and no call, no crew. 5:30 I, AGAIN, have to call them to see if they are coming. The man says they should be here soon. 6:00 no call back no carpet cleaners. I call back once again to cancel the appointment I have now been waiting 6 HOURS for. They gentleman in the office didn’t even blame me for not wanting to reschedule. He was apologetic and very professional. As I said before, he may be the only competent one at the company. The whole experience was a big disappointment. I will never use them and I will recommend that no one else doe either.