ACE Rent A Car

Im standing in this god foresaken hellhole now waiting in line. They are running this rental business out of a house across from the main car rental center (should be first clue something aint right). It is filthy in here. The employees are not interested in renting cars but rather selling insurance. Each customer is taking 15 mins to check in and they keep pushing insurance! Its complete bedlom in here. Employees running around clueless. Like the blind leading the blind. Employees handling 2 – 3 customers at a time. Now they are telling people their cars are not available! This entire operation is a complete fiasco. Never again!!! The entire waiting room is filled with people waiting for their cars and there are no cars what is wrong with this place!!! ALL the employees left 10 mins ago; line out the door and no one working here!
UPDATE: After handing my license to the agent and all the agents disappearing for 15 mins I walked out. No cars avail. Went across the street to the main rental center. Avoid this car rental joke!

Was pleasantly surprised by the service and quality of the vehicle (minivan) I received. It was clean, good engine power, and most importantly, great A/​C! Will definitely return if I need an affordable, reliable vehicle in the future. Minor cons include: no USB charging ports, no Bluetooth for stereo, and the rental office is a half block away from the actual ‘official’ car rental area. Far from deal breakers though. Thanks Ace!

Excellent service; dependable car/​K. Marie, Christian were both top shelf employees!
We were checked in an checked out with no hassles… really helped travel weary folks like us!

We’ve use this company for the last 3 yrs and I’ve never had a problem. We’ve rented a 12 & 15 pax van from Los Angeles and dropped off in Las Vegas twice and a reg. mini van the day before we arrived in Las Vegas. They’re not located at the airport locations, but they have a shuttle to they’re locations. It’s not the best looking offices, but have the best rates for advance or last min. rentals. I will continue to use them for our Disney/​Vegas family vacations.

I made my reservation online just a couple days before I needed it. The price was great. I picked up Friday morning and it was fast and easy. I’ve read lots of other reviews and I was terrified that this place was going to be one of them. But to my surprise it wasn’t. There customer service was great this is definitely my place when I need to rent a van again! Thank you very much Ace rental.

I was a little skeptical as I had never rented from them before, but we received great customer service. I will use them again in the future. Mikayla was awesome.

My daughter and I had a delayed flight. When we arrived in Las Vegas we found out this was an «off site» location, so we had to drag our luggage across the street to the location. It was dark, and isolated and I didn’t feel safe. We got there at 11:40 p.m. and it was closed. My reservation said it closed at midnight. So we had to drag our luggage back to the car rental center. When I called Ace to fix the issue they asked me why I didn’t call them to let them know my flight was delayed. I was furious! First of all, when it says you close at midnight why on earth would I call if I know I will be there by that time! Oh and by the way, all of the other car rental agencies were open. Why Ace closes so early is beyond me. They then told me they would book me with another car rental, but ended up not being able to. Then they promised me $ 100 credit, which they also did not fulfill. I ended up having to get another car from a different agency. The guy at the other agency felt sorry for me, and gave me a good rate, but it was still more expensive. Luckily, I called Expedia to complain about Ace since I booked through them, Expedia credited me $ 100. While it didn’t cover the more expensive last minute car rental and the pain of going through all this, it was nice to get. No thanks to Ace. Spend a little more money and skip Ace Rent A Car.

We got this from Priceline. When we picked up the van they didn’t try to sell me all their unnecessary insurance or extras. Car was clean on both inside and out. No DVD player but I can live with that. Had no problems mechanically with vehicle and no problems returning vehicle. No hidden costs. I would rent here again and I probably will.

You get what you pay for in many instances in life and this is no exception. We picked up late at night so there was no one else there but I would imagine during peak times this place is easily overwhelmed.
Our mini van was clean for the most part. Had more miles than your average major brand rental outfit (55K). Brake rotors were warped to the point the van shook violently under heavy braking down a hill. Tires were out if balance and in need of rotation. Bare bones model with no Bluetooth.
Front desk tried to sell full tank then half tank of gas. Full price + $ 150 deposit charged up front. Both a non-​standard practice on the rental industry.
Returned on a Friday night. Almost missed my flight it took so long.
I did save close to $ 200. But ended up having to walk across street to pick up a subpar condition van with subpar service. Honestly I was not surprised at all. You get what you pay for. That’s why I’m giving 3 instead if 4 stars. If your on a tight budget I’d still say they are okay. The can got the job done. Just manage your expectations.

Renting a car shouldn’t be difficult and thankfully it wasn’t here. I reserved the reservation just over a week in advance and the vehicle was ready at the scheduled pick up time. There wasn’t a long wait and they had enough people working to handle the Friday crowd. The person helping me must be on commission or have one helluva sales goal to meet because she tried to sell me every add-​on under the sun. Once we were through with paperwork she took me to the rental vehicle and looked it over with me. I had no issues with the rental and dropping it off was a breeze too.

The van rates here are good. The best you’ll find in Las Vegas, but BEWARE; they extract money from customers in a very specific way. They REQUIRE you to show your proof of insurance if you’re a Nevada driver, this may be the case for other drivers but I’m not sure. Not only does my insurance cover my rentals, but my credit card does also. I’ve rented probably 200 rental cars in my life and never once was I REQUIRED to show proof of insurance: it’s a racketeer. I learned my lesson the first time and forked over the money that I flushed down the toilet for their ridiculous required insurance that is completely useless to me (even if I were in an accident I’d use my Credit card insurance, not theirs). I’ve rented from them twice since and brought my insurance. They bring the hard sale for their insurance plans, just say no over and over and over about 12 times and you’ll be a-​OK. If their rates rise at all this place is doomed. Until then, I’ll continue taking advantage of the cheap rates with my own insurance that is entirely good for their rentals.

Never again. They are cheap, and now I know why… took an HOUR to get a van I reserved weeks ago… then, had to wait for it to be cleaned. They tried hard to I sell me on other stuff too.
Save yourself the frustration and hassle and rent from a brand name in the main car rental building.

I made my reservation from a third party and Ace had the lowest rate for a mini van. Went in around 10pm to get the van, she made the process easy peezy! The old lady (forgot her name) was very nice and accomodating!
The only disappointment we had was dodge caravan is the only mini van that they have. But it was ok. The van was fully functional, clean, and drives smooth! What matters is we were able to get to point B without any hassle and come back home safe and sound!
The return was fast. No hassle! Got my security deposit back in time! No complaints! Will use them again as needed!

I reserved a rental from ACE online with no issues. When it came time to pick up the rental, it was ready and waiting as scheduled. Inside where the lobby is was clean and the girl who helped me was nice, but a bit too strong with the up-​selling. I’m sure she was just doing her job however I knew what I wanted and it wasn’t all the extra fees she was suggesting. I Have full coverage with my auto insurance company, so there was no need to add the insurance they offer and I had no issues with them letting me do it that way. I was happy with the rental and it was spacious enough for our needs. When it came time to drop the rental off I liked how late they were open and the person working was friendly and quick about coming right outside to inspect the rental and released my deposit. I’d rent from here again in the future.

I will never rent from Ace again. The checkout took over an hour as all of the servers and printers were down, and no one on site knew what to do. I was late for my meetings, and was not given the choice to cancel the reservation and get a car from somewhere else. The car also had threadbare front tires, and the front right turn signal was out. This is in addition to all the body damage that we DID catch before I left. The rental building is away from all other car rentals. Do not waste your time with them, pay the extra 10 bucks and use a main rental company situated in the main car rental building at McCarran Airport.

If I could give this company no stars that would be appropriate! Just picked up a van in Vegas on our way to California and all of a sudden the van starts shaking uncontrollably. Get out we have a blowout. Tires are completely bald and guess what. NO SPARE! The manager says sorry people steal our spares. Well sir its your responsibility to make sure these vans are equipped with spares. I’m completely disgusted with this company. So what I have I learned with this all. Stick with a company that actually takes care of their cars. NEVER AGAIN!

Rented a 12 Passenger Van through ACE for a trip to Las Vegas. In the review I will address some questions I had before the service. I gave it 5 stars because I went in with very low expectations and very high concerns and in the end everything went smooth. It wasn’t a High End customer service experience but it was very cheap and got the job done.
It was a 40^th birthday trip with 6 couples and we were going to play golf 2 days. I called Paiute Golf to ask how much a cab was from the strip and he said $ 90 each way and rent a car if we can. Since we would need 2 cabs it would be much cheaper to rent a van but with 6 grown men we needed a larger vehicle. I found ACE on Expedia and couldn’t believe the price $ 135 for 4 days. I rented it and then did some research and got nervous about several things.
Before we left I checked to make sure my AMEX would cover the van. It WOULD NOT, there is a clause in the rental car insurance agreement that doesn’t include cargo vans or anything larger than a mini-​van. I then called my car insurance (Progressive) to see if I was covered through them. They confirmed I was so I printed out my insurance card and brought it with me.
Luckily I called the van service before I arrived in Vegas because they are not located inside the car rental building at the airport but you do take the shuttle and either walk across the street (Quarter mile walk at the most) or they will send someone to pick you up. Since we had a lot of luggage including golf clubs I had them pick me up. Getting the van was quick, less than a half hour before we were on the road. The clerk asked if I wanted the insurance and was trying to upsell me but after 2 or 3 stern «Not interested’s» we were on our way. They didn’t have a 12 passenger so we ended up with a 15 at no charge.
Driving the van was as expected, they will tell you there is a higher probability of rollover but I never was concerned. It is like driving a Big SUV or small UHaul. The best part is valet parking at the Aria was free so we just pulled it in and handed the keys over to the valet and each morning called and had it waiting for us when we were ready to head to the course. Driving around Vegas can be stressful, make sure you know where you are going and have a good navigator because changing lanes can be tough.
Dropping it back off was a breeze too, was in and out in 15 minutes after the clerk came out and made sure I didn’t put any dents in the van.
Like I said, this place won’t make you feel all tingly with expert customer service but it is a good cheap way to avoid the ridiculous cab fares in Vegas.

Lamar was super friendly but the otter girl was terrible and disinterested when I first came in. It was March Madness week/​end so I had to get a minivan instead of an actual car but hey ACE had some available. You have to walk across the street from the Rental Car center and they aren’t super efficient but it got the job done.

Worse place to get a rental… No information about $ 150.00 deposit. No information about HAVING to get insurance when other places allow you to decline… It was our first time renting here and definitely our last!!! I wish i checked the reviews before coming here… Plus their office smells so bad of heavy perfume/​cologne. Ugh

We booked through Travelocity and booked out a compact. They are saying it is a compact CARGO van. They make you pay per mile that you drive but they don’t disclose that until you get here. They need to fix something with their system and with Travelocity. At least the manager hooked us up with a mini van that had seats in it for the same price! Ha. I had to give them another star for that!