AVR Las Vegas

I highly do not recommand Airport Van Rental aka (AVR), they are the worst rental car I ever been too. I rented a van for me and my kids to go to California for four days to see their dying grandma and this people ruined my trip by giving me a older car that fall apart on my way there and than turn around and give me another car with NO power of anything. You know how hard is when you are a single mom with three little kids, and you have to go out to open the doors and close the doors every time you have to go out. Oh!!! and you just have to laugh at this… they ask me for a secure deposit for the car (which i understand), even though i pay the car full price online already. But what i don’t understand is that they charge my debt card for this deposit (which it was a little more then the total price of the rental), they will return to me in 5 business days, this what they told me after 3 business day that i didn’t see my deposit back.
This people just made my day a little better every day… NOT! They are horrible…

The van was fine and actually a surprisingly good value — cheaper than a minivan half the size from a major car rental company. The service wasn’t very professional or modernized, but was tolerable. When I returned the van, they pointed out a *tiny* chip in the windshield. Maybe it was new, maybe not. I had initialed that there was no damage and given how shady the office was, felt like I was going to get screwed. The guy said it’d probably be less than $ 50, and I might or might not get a bill in the mail. At this point, mediocre experience.
Two months later I got an aggressive letter from a debt collection agency for $ 22. I never received a bill and now my personal information has been given to an even more sketchy third party. Between the anxiety of getting ripped off and dealing with a fucking collection agency, definitely not worth it. Never again.

First rent a car service and everything went well. K. Marie was very helpful; she presented good and professional customer service to us.

It was our first time renting at AVR Rental, but Terri Z was very helpful! Great customer service. We’ll definitely come back again.

Was pleasantly surprised by the service and quality of the vehicle (minivan) I received. It was clean, good engine power, and most importantly, great A/​C! Will definitely return if I need an affordable, reliable vehicle in the future. Minor cons include: no USB charging ports, no Bluetooth for stereo, and the rental office is a half block away from the actual ‘official’ car rental area. Far from deal breakers though. Thanks Ace!

Living in Hawaii we have what we call the ALOHA SPIRIT where every one says hello and takes time to help a complete stranger. Our first experience renting a van to drive to Utah. Terri gave us exceptional customer service with all the Aloha Spirit one would only expect in Hawaii. Terri was helpful with questions that allowed us to drive away with peace of mind. We had our rental for 8 days the the price was excellent, van was clean and drove with out any problems. Mahalo Terri you are certainly worth rating
Castle & Julie Ann Boon (808)

Excellent service; dependable car/​K. Marie, Christian were both top shelf employees!
We were checked in an checked out with no hassles… really helped travel weary folks like us!

Terri Z is AWESOME! This was my first rental with them, everything ran smoothly and customer service was great! Perfect van for our party of 4!

We needed a mini van for a trip to CA. AVR had the best rate. K. Marie helped us out with our reservation. She was very helpful and friendly. She even threw in WiFi for free.

AVR is like the friendly neighborhood rental place. They were very attentive and helpful and were the best business decision I made for our 28 member meeting group. Karen was fantastic at listening to our group requirements and aligning us with the perfect vehicle. I would definitely recommend her and the rest of the staff in this Las Vegas airport office. Thanks again from Advanex Global Group.

Traveled with 9 guys comfortably. It was a 300 mile round trip at freeway speeds and the van handled very well free of vibrations and plenty of power. The value was excellent as well. At this site it was easy to get to and pick up the van.

Going on a trip this coming weekend and needed to rent a large family van. Wanted to be able to check out the size of some of the vans to get an idea of what we would need. Terri Z went through all of our options with us and even brought us out behind the establishment to go into the vans. Glad we were able to do this, or we would have rented a van that was too small to fit our needs. Terri, was very nice and knowledgeable about all of our questions. Thank you.

100% guaranteed satisfied with the car we rented. TERRI Z. Gave us good and very fast service. She’s very proffesional and friendly.

I had a reservation Las Vegas to LAX. When I went to the window they told me they needed two utility bills and proof of insurance. Nowhere in my online reservation did it say they needed such ridiculous additional documents. My rate was $ 36.00 for the day. I had to purchase a plane ticket for $ 233.

We tried to rent a car at the big rent a car building but couldn’t use my debit card because of a crazy credit check. I tried this place at the suggestion of the clerk at the first company, they looked up the info online and told me they had cars and were open. I got there and they were closed, it was like 10:45pm and their hours said midnight, I couldn’t believe it. I called this place again during my trip and talked to some guy named rich or Richard and he said I couldn’t rent a car unless I had insurance. Again, totally different from their website. I think you guys need to fix your website or give better information, too unreliable to use you guys… Who knows maybe its one of those fly by night businesses that cant afford staff. Ended up renting from economy. At least they were open during during their posted hours.

Customer Service was great.
The van I rented seated 9 to 11 people.
The van they rented me and my friends was unsafe. The van needed brakes and shocks. I became car sick, because the van was so uncomfortable. I will NEVER rent from them again. I recommend they upgrade their vans. Going forward I will make sure the van is updated and safe.
Katrina

Christian has been the most amazing rental agent to assist us ever. He’s been polite and cordial and extremely efficient.
It’s been an easy experience to get through the process of renting and the online portal we used was very user friendly. I would definitely recommend them for any of your needs.

We emailed then called to contest the bogus gas charges on the van we returned with a full tank. They stated they made a mistake by entering the VIN number wrong and credited our account.

Terri Z. Was very helpful and gave excellent customer service. Thank you for making my birthday special. Go try AVR in Las Vegas.
Kenya

Okay TERRIBLE CUSTOMER SERVICE!!!
I called got transferred to reservations but the dumb broad connect me to another customer!!! I can’t believe how unprofessional this company is so I called again she transferred me again and no one picked up and its BUSINESS HOURS!!! Totally turned me off completely how can I trust a company if they can’t even take a damn reservation!!! SMDH!!! Don’t rent here ! Get your shit together!!! And the voicemail on reservations is so unprofessional as well terrible !!! He was stuttering in the voice mail like the dude was stoned lmao terrible!!!
Hired by rejects of society