Advanced Dental

I felt like they were upselling me stuff I didn’t need. For instance, a piece of my filling chipped away and they put a temporary fill in when I was scheduled to come pack in two days to get the filling replaced. they charged me $ 80 bucks for the temporary and it fell out that night. Also, I always felt like the secretary was trying to upsell me on services, or trying to substantiate the large fee’s they were getting to charge. Sometimes I felt like she was reading from a script because one time she came in the back and was talking about services and fees for services that weren’t even for me, and she suddenly realized it wasn’t for me.
For me, something just feels off when I got to this practice. I gave them a shot and went there for awhile but decided to finally switch. In addition, it didn’t feel like the oral hygienist did a thorough job. once again, these all my personal feelings about this dental practice.
My main point is I don’t think in the medical/​dental practice you should be upsold anything. It should flat out be what they recommend to prevent future discomfort/​damage. On side note, I’ve always seen a dentist at lease twice a year for cleaning, and never had any major issues. After coming here for awhile I was recommended expensive services that are partially covered by insurance.
I see prior complaints regarding billings but I must say I never had a billing issue, and I tracked my claims like a hawk because I noticed prior complaints regarding the billings.
I did notice a change in personnel who I believed handled the billing, but am unaware of the reason for the change in personnel.

Friendly atmosphere. I felt instantly comfortable with the work i had done at at the fraction of the cost that another dental group was trying to have me pay. The new practice of dentistry is to upsell… But when i told them, what i was willing to pay, they did not try to push anything and accepted my limits. Dr. Stere is the kind of dentist, i wish i would have found when i first moved to Las Vegas. I will refer my friends to her and will return for future visits. The staff was also very welcoming and paid attention to detail.

Bullshit. Don’t trust the people that handle the insurance for you. They straight up lied to me saying something was covered by the insurance when it was not. «She’s fired now» is no fuckin excuse. Now I’m stuck paying almost $ 400 for something that I was told was covered by my insurance. Come back? Fuck your advanced dental for that unexpected extra charge and for making me look like an asshole when I fought with my HR company and insurance.

I found Dr. Stere when I was pregnant with my 2^nd child and having issues with my teeth. She is very compassionate, gentle, and obsessively detail-​oriented (which is definitely a plus in dental world!). I was sad to lose her as my dentist when I moved to Portland, OR almost 2 years ago. After an unfortunate incident with the dentist I chose in Portland, I actually just flew to Vegas to have her work on my teeth. Dr. Stere stands behind her work, is trustworthy, and very good at what she does. I only wish she would move to Portland!

This practice is run by a con artist. When i initially went in to get an examination I filled out all of the new patient paperwork. They ran my insurance and as they did I overheard the front desk girls whispering that my insurance was out of network.
After they had gotten off the phone with my insurance provider they handed me my insurance card and told me to wait until the doctor was ready to see me.
I got my x-​rays done and a preliminary exam and they told me I needed a deep cleaning and a few fillings. I then asked approximately how much everything would cost and they had no answer. They said they were going to fax a pre authorization to my insurance provider to find out my allowances and that they would give me a call in a couple days to tell me the total cost.
A few days later and no phone call. So I decide to call them to find out how much the work was going to cost and they told me for a deep cleaning and a couple of fillings it was almost $ 600! Even after my insurance! I end up calling my insurance provider and sure enough, Advanced Dental was out of my network and that’s why it cost an arm and a leg to get the work done.
Had I not took it upon myself to check to see if they were in network, they would have just done the work and sent me a bill for $ 600.
THIS IS A SHADY PRACTICE. BEWARE.

I recently received a bill from Advanced Dental for services I had done two years ago.
I am a military dependent and my dental insurance company was different at the time than it currently is. The office manager stated and I quote, «I am new here and the old girl did not bill appropriately to the insurance companies.»
My old dental insurance paid everything, it was great, never had a bill. Because the old office manager failed to make appropriate charges, I am being charged two years later. Awful thing is is that I cannot get in contact with my old insurance provider to find out what the charges were. Somehow I think Advanced Dental knows this and is taking advantage of military members and dependents.
My previous insurance company would have paid 100% if they were charged appropriately and now I am being sought after for their failure.
They have lost a customer over their big mistake.

Dr. Stere rocks! Gentle thoughtful dentistry who has tamed even my husband who NEVER wanted to see the dentist. The only torture here is smelling awesome fajitas grilling from across the street while in the chair!
Friendly knowledgable office that has worked well with my family dental insurance even when we had to change ins co’s.