Breitling Boutique

As my now wife (Michelle K below) said, our experience with Kavin and Wes was simply extraordinary! Contrary to the comments below, we were both dressed very casually and treated with the utmost respect.
I loved the wide variety of watches. We told Kavin our price range and he guided us accordingly. There was no pressure whatsoever. We chose the SuperOcean with the blue face. I couldn’t be happier.
I cannot say enough about the service and the respect with which we were treated.

I recently took my fiancé to Breitling to buy him a wedding gift and we had the most incredible experience. I cannot say enough about Kavin and Wes and how amazing they were to deal with. Personable, professional (not at ll pushy or sales-​y!) and incredibly accommodating. From the moment we walked through the door to the after-​sales personal service and attention that followed, it was one of the best shopping experiences we’ve ever experienced. Of course the watch we purchased is beautiful, but it was definitely the service we received from Wes & Kavin that stands out most. Thank you both for going above and beyond for us! We are already looking forward to our next purchase :-) Thanks!

I’ve always perused the Forum Shops for a new wrist watch each and every year for the last 10 – 12 years, wanting to purchase a really nice wrist watch. Well, this year, I finally pulled the trigger. I really only considered a few brands, some high end and some on the lower end. Breitling has always been a consideration of mine.
After looking around at several shops, I decided to stop in at the Breitling Boutique. Boy was I glad to stop in. My uncle who was with me at the time was also interested in a Breitling. He knew exactly what he wanted, the Super Avenger II. It was then that I saw the Avenger Blackbird 48. It just seemed to fit my bill. It was classic and incognito just enough for my taste.
Enter Michael Bedrossian.
We were greeted by Michael within seconds, in a tone that was kind and friendly. He listened to what we were interested in and wasted no time in showing us what Breitling had to offer. We spent the next 30 minutes just looking at different pieces. We were blown away at the knowledge Michael possessed. After agreeing to very attractive terms, we were able to get the process started for both my uncle and I. The process was very smooth. Michael took his time to explain everything in regards to both of our watches. His entire team also deserves praise. They operated as one cohesive unit, always lending a hand to one another. They were also very kind and brought us beverages and made us feel really accepted.
I couldn’t be happier with my choice and purchase. However, I was blown away at the level of service we received. It was a personable one-​on-​one experience. You get to sit down and relax throughout the entire visit. I work in the Service Industry and I can recognize a great body of work. This Breitling Boutique offers a watch buying experience that is top notch. I could have purchased this watch elsewhere in the Las Vegas market, but it was the way we were treated that led us to do business here. Michael is a huge asset to your team. He delivered on all of his promises and was genuine inside and out. We left with 2 brand new Breitling Avengers while gaining another friendship.
Please don’t hesitate to stop here if you consider a Breitling time piece. They have the latest models and will help you in every possible way to make you get the watch you want. Thank you Michael and team.

I’ve always wantd a Breitling. It’s really nice that a high end boutique was finally established in Vegas, capital of all high end watches. The funny thing is that the Breitling brand keeps going down my wish list, but stays on it. It doesn’t help that the staff here judge you on the way you are dressed.

Pedro over here at this location went above and beyond my expectations. I’m very familiar with exceptional customer service as I shop at Rolex Hublot and many other high fashionable luxury boutiques. However, Brietling just beat every other Luxury boutique I’ve ever experienced. I bought I SuperOcean 32 Yellow abyss watch back in December of 2014. As part of the purchase Pedro promised me a new band to replace my 42 mm SuperOcean I had previously bought. After receiving my watch I had noticed the replacement band had not came. A year later I came back to the store and Pedro greeted me. I informed him I had not received my band and he offered me a new band instore and shipped me the original band of the watch I previously had. I promised him I would come back to purchase another watch for my wife and continue coming back to him for all my needs as the customer service I got blown me away further than any experience I ever experienced from any high end luxury boutique I ever been too. Breitling just earned the number one spot for high end timepieces on my list. Thank you Pedro you made me feel very satisfied and happy about my purchase and overwhelmed and beyond my expectation.

The Breitling Boutique at Forum Shops is world class. They’re on hand selection is second to none. Gabriel is one of the nicest guys I have met… anywhere. He is also extremely knowledgeable about their product line. Yesenia is an amazing assistant manager and is super friendly. They both made sure that I was happy and went above and beyond to make sure of that. I would highly recommend them both.

Kavin was fantastic.
Thanks what a great experience…
So happy with my new purchase.

This store is really as good as it gets. The product sells itself, hands down one of the best timepiece you can buy. You either «get it» or you don’t. What really makes this store special is the people. I met my sales rep Pedro over the phone a few weeks before my arrival in Las Vegas. Pedro was not working the day I visited and my sale was handled expertly by Mia. Although I am a Breitling novice the sales staff made the purchase a fun experience, never talking down to me about my lack of knowledge. I customized my watch (switching out the band) and the store was very accommodating in all aspects of that request.
Finally, here is why they are a 6-​star outfit. I received my watch today via FedEx, I’m very happy. That’s not why they deserve this rave review. Yesterday, I received a beautifully crafted hand written note from Pedro thanking me for my visit and purchase. Classy, old school and a lost art in sales and customer service. Bravo.

The best customer service I’ve ever experienced! As soon as we walked in Kavin came right up to us and turned our shopping experience into such a memorable day. He was extremely helpful… answered every question, provided so much helpful information and even more knowledge. I saw so many watches, couldn’t even begin to decide but Kavin knew exactly what I was looking for. I fell in love with the beautiful Galactic 36 Automatic as soon as he helped me put it on. My boyfriend went home with a gorgeous Avenger Blackbird 44 and I can’t wait to borrow it. We walked out proud Breitling owners all thanks to Kavin. I know we would have just walked right out had he not taken the time to help us. We’ll be back and we can’t wait to see him.

While on my second trip to Las Vegas, I decided I wanted to do more than just gamble and drink. As my friends and I were venturing into The Forum Shops at Caesars, I stumbled upon the Breitling Boutique. I had long been a fan of Breitling, but up until then had only been able to admire these awesome timepieces in magazine ads. As soon as we walked in, we were greeted by Kavin. He was very professional and down-​to-​earth. Kavin took his time showing us numerous timepieces and showed every bit of interest in us as people, and not as a sale. I looked at many watches and finally laid my eyes on the Avenger Blackbird 44. I was sold! There was something about this watch that I absolutely loved. It was simple, yet classic. After about 3 – 4 hours of great conversation and a couple espressos, my girlfriend and I walked out of there proud owners of Breitling timepieces. My girlfriend chose the Galactic 36 Automatic, a very sophisticated looking timepiece. We could not have been happier with the experience, as Kavin proved to be the most professional and sincere salesperson we ever encountered. We will be returning in the future to purchase another Breitling timepiece.

I had purchased a Super Avenger II from another store but had failed to get the bracelet properly sized (too loose) before heading out to Las Vegas for the weekend. Upon landing, I took a taxi straight to this dealership to have them resize it. The female salesperson who helped me was very friendly & attentive and adjusted it several times until it fit correctly. I was fully prepared to pay them for their time but she said there was no charge. Excellent service from her and the store. I’ll be coming back to them for my next Breitling purchase. Thanks very much for taking care of me.

Our Experience was truly 5 Star service! Kavin was an absolute genius when helping us choose the perfect watches. We will definitely continue to do business with him and Breitling!

NICE! Outstanding service! This West coast only impressive boutique amongst high end stores within the Forum Shops was nearly missed when walking by. This is a great place to browse whether you are well versed in Breitling or not but if you have a great appreciation for their exceptional quality and mechanism, a visit is required. You will not be disappointed by the knowledgeable friendly staff as well as the huge selection beyond other watch stores that are Breitling authorized.
If you know what you are looking for and proceed, all I can say is the experience is extremely worthwhile and memorable. Very classy indeed. Pedro and Wesley definitely know how to treat a customer like royalty! Attention to details and their commitment to service are personal and consistent. Feel confident that this authorized dedicated Breitling only store is trustworthy to return and patronize even if just to ogle the beautifully made timepieces. Once a Breitling aficionado, always.

After looking online at Breitling watches for months I was excited to finally be in Las Vegas and able to physically see many of the watches I had seen in the pictures online. In addition I am always a bit Leary when I buy anything high end because many of the sales people tend to be a bit stuck up/​snobby. I was pleasantly surprised when the sales rep Kavin greeted. he was truly down to earth and a lot of fun to work with. He answered all my questions and was very knowledgeable about the watches I was interested in. This truly was one of the best buying experiences I’ve ever had! I hope that everyone that reads this and visits this store has the same amazing experience I had!
Bryce

My husband and I walked into this beautiful Breitling Store to browse. We met Kavin immediately. He is so friendly and knowledgeable and no pressure. He showed us the different watches, knew a lot about each one, and was so easygoing. Kavin was so much fun to talk to, and has so much charisma. It made buying a watch the most pleasurable experience. He was able to answer all our questions, and was not gracious. We were so happy to have bought this beautiful watch and meet Kavin. I highly recommend this store. All the salespeople and management were delightful and professional.

Excellent shop. I own a Breitling and came in just to see what models they had in stock – nothing really caught my eye though. Fairly good selection, but the customer service wasn’t as friendly as I would of liked. Maybe it was because I walked in not looking like money that I didn’t get much love. Oh well, they should have noticed the Breitling I had on my wrist when I walked in maybe?

This is the first Breitling owned and operated boutique I have visited. I currently own 3 Breitlings and love them, they are by far the best timepeices I own, so when I came across this store while shopping in the Forum Shops I had to stop in. They have an amazing inventory, nearly every model and color Breitling offers is on display. I fell in love with a Transocean they had and picked it up. Friendly and knowledgable staff, I highly recommend this store to anyone looking for a new Breitling.