Tourneau

so my last experience with tourneau a few years back wasnt that great but the last couple of times have been really positive. my experience back in nov in new york was superb and this time i made an over the phone purchase of a bomberg 1968 from las vegas with a sales person named sasha, she was very patient with me and even sent me photos of all their 1968s in the store, and after purchasing iti saw on their website that there was another watch that i wanted more. So i called back sasha and she was very helpful once again in helping me and giving me ideas on how i could return the bomberg back to the san francisco store and even the sf store was very helpful in ordering my new watch so that i could just come in and exchange it. it was an all around great experience especially with sasha who was very helpful and patient with me, not once did she show an attitude or anything like that. I will definitely recommend anyone shopping in the store to ask for sasha.

We came to check out the Tudor North Flag. I was going to buy it if it looked good on my wrist. We dealt with cold weather and dense traffic on the strip during the holidays to drive to Caesars Forum Shop specifically to visit Tourneau to buy a watch… only to get snubbed by their lame sales staff.
I guess I didn’t pass their sniff test as a «qualified buyer» or look like I’m «capable» to purchase in their eyes since we were standing in front of the Tudor watch case looking stupid as three associates walked by without greeting us and they huddled in a group amongst themselves probably hoping for us to leave, given their sneaky glances towards us.
Maybe my sweater from Target didn’t ooze $$$$$? Would I have been acknowledged if my Tudor’s Coronet Cousin wasn’t covered by my sleeve? I ALWAYS dress down when I go buy watches. Im not there to impress you or beg for help. I walked in with a smile and left with a frown.
Is Tourneau in Bizzaro World where Tourneau’s salespeople are paid a commission based on how many sales they don’t make?
Soooooooo we left the store, went to another AD, and WAS offered help. Ass-​kissing commenced when the salesman saw my watch when I rolled up my sleeve to try on the Tudor, but that was expected. I wore the Tudor and bought it on the spot. Transaction took less than 10 minutes.
Thanks for wasting MY time Tourneau!

Went there during a fun business trip. Went in and asked if they had a Daytona in stock, thinking there wasn’t a chance and I would be safe in asking. They actually had one in stock. When they figured out I was a serious buyer, out came the drinks. They took my explorer II on trade and bam out I went. Easy to deal with, they shipped the watch to my address in Missouri and was there when I returned from my trip. Great personalities and fun group of people. Will see them next year when I return.

Tourneau is nice for its selection. They represent a number of manufactures and it’s fun to see them all in one place. I was more than a little annoyed at the young man in the single black glove who shadowed myself and my two friends through the entire store. I really just wanted to see what was new and didn’t need his help. I appreciate that he managed to ask me enough questions to determine that yes, I actually knew what I was talking about (I’ve written for and shot photographs for four watch magazines). Still, a nice enough visit even allowing for the grossly over-​enthusiastic puppy show trailed our steps through the store

Went there to get a quote of repair for a watch I own, because I happened to be on the strip at the time and it was close. I was wearing normal clothing, which is probably why the staff couldn’t be bothered to help me. After talking to someone on the first floor and stating I needed a repair, the employee pointed upstairs. I went upstairs and saw the gentleman I needed to speak to in order to get my watch fixed. I saw he was speaking to another customer so I stood close by and waited for him. I waited for approx. 5 minutes without so much as an acknowledgement or «I’ll be right with you sir». He made eye contact with me several times, yet continued to disregard my existence in place of his friendly conversation with the young lady ahead of me. I spent a lot of money on the watch I needed fixed and wanted a reputable shop. Horrible customer service unless it was obvious you had money. I ended up getting my watch fixed at M & I off of spring mountain. Will review that place as well.

Incredible selection, everything you could imagine in the high-​end watch market. The sales staff is attentive, but not pushy, and extremely knowledgeable. Their service department is equally awesome, especially David. Don’t pass them by!

I had a great experience purchasing a Bremont timepiece. The sales staff were courteous and knowledgeable. I was assisted by Alisha. If you visit the store, I recommend that you ask for her.

Last year I took my $ 1600 Gucci watch in to the service shop and it took them a few hours or so to replace a simple battery. When I picked up the watch I noticed the crystal /​glass cover was loose, The «repairman» said it was like that, huh? It can only be removed with special tools. So he takes to the «back» and returns with the watch. Now the face is scratched in a circle fashion like pressing the hands on the face. Not sure who let these monkeys loose and said go into the world and work on watches… Management was no help and neither spoke English very well. One star for a selection of new watches and one for an escalator up and stairs going down.

I was amazed to see such a huge store with multi levels filled with all the top name brand designer watches you could think of world wide. Very polite employees they ask you if you would like to try any watch and provide you with deep knowledge of the watch you are looking at.

I bought a new Oris Artelier Skeleton in July of 2013, and just found out it’s in a sad state and in need of repair. I’m a Las Vegas local, and when I got home with the watch, I found a substantial scratch on the stainless steel case. I took it back, a little upset, and they were very blasé about the issue. Not the response I was expecting for a $ 2,600 watch!
So after a year, it’s not keeping great time, so I took it to a jeweler I trust. The jeweler found the oil had dried out, so all friction bearing parts are worn. The wheels and main spring need to be replaced for $ 350. I’ve left a phone message for Tourneau management about it, and haven’t heard a word back.
Truly shocking customer service for a high-​end watch store.

Awesome place Biggest Tourneau I have seen. I am a watch Guy and this place has a amazing selection of watches. I enjoy just walking around. I have also brought my Breitling in for a problem with my band. They helped me out on the spot. They were very professional and helpful. they have a repair shop upstairs in case you didn’t know. Good place to shop, window shop, or get your watch fixed.

Having shopped at Tourneau frequently back home, I was astounded at the size of this location. While they do not carry every brand of luxury watch (a fool’s errand), what they do have is a huge selection paired with excellent customer service. The two employees who helped us were both attentive and knowledgeable, and I never felt rushed to make a decision. In addition, they twice brought us cold water while we shopped. While I know this is not why people shop here, I felt it was a nice touch (plus I was just really thirsty).
One possible downside is that due to the vast selection and attractive displays, this store may pose a red level threat to your bank account. Also, the seconds salesperson helping us sold us on an extra policy to cover scratches and any other exterior problems. I typically do not like when a salesperson does this (many stores use this tactic as a way to boost their bottom line), but because of how easy it is to bang up a watch, you may feel it is a worthwhile expenditure.

Truthfully, I didn’t think I was going to enjoy my visit to tourneau. I guess I wasn’t expecting too much. Also, I didn’t think I was going to make a purchase when I walked in. LOL All I knew was that I wanted this brand of watch but didn’t know what it entailed, price, etc.
Walking in was alright, two young girls – first look would be like «their just looking, no biggie». We got a few smiles from their associates acknowledging us, but no one to really answer questions and what not. Until, I decided ask and try one. The person that helped us was JOSE. Jose was wonderful! He helped us with answering questions, explaining everything throughly with how special the watches were, and trying to help me figure out what was good for me. My friend and I were very impressed. After learning more, I was more intrigued into getting one! Then whoa, the prices came lol. Jose reminded me that a purchase this big should be a memorable one. Not something rushed. (I really respected that as a customer!) He also added that financing was available to make this purchase more possible! Than BAM, the watch was sold. Jose made the experience of buying this watch more than just buying it.
Thank you so much jose!

Nice guys. But they forgot to put the seals back in the watch that make it water proof.

Going to Vegas means gambling, eating, going to shows and browsing for high end watches. The first time I came to Vegas, I was astounded of the number of high end watch stores. This was one of the first I went. Holy Cow, it is enormous, and wow the number of brands just blew me away. It is beautifully designed with 3 stories of displays. There are some brands you cannot find, like Hublot and Blancpain, which is disappointing since one of those will be my next purchase. But they have many other great brands and models. I always come back and look in this shop. Having said that, the sales staff is snobbish and will sell you anything. Their knowledge seems limited since any brand you ask about is the best brand you can get just as long as you buy it. I expected more from this type of store. I guess if I ignore the staff, my shopping experience is more pleasant. There are so many high end watch stores in Vegas. I will go to them instead to make my purchases.

I have mixed feelings about this place. I suppose it really depends on who ends up helping you. I haven’t really had a good experience here before from sales representatives but this time around my sales representative was very helpful. His name was Qusey.
Qusey was very knowledgeable and he encouraged me to try on the watches even though he knew that I wasn’t going to purchase right at that moment. I’ve never had a rep from Tourneau who was willingly encouraging me to try on the watches and I’ve been to Tourneau many times before.
I tried on the Jaeger Lecoultre and IWC Portuguese. When I am ready to purchase, I will make sure to go out of my way to find Qusey and purchase from him.

This is the largest watch store in North America. They carry a huge variety of brands and although some of the staff is stuffy, some of them are nice as well. You can only neogotiate prices on watches above $ 500 and then expect to get no more than 10%-15% off retail prices. This store is great for seeing watches in person, not so great for buying them.

The best aspect of the store is that you can negotiate the final sale price. However, your advantage can only appear if you’re paying by cash/​credit. If you’re going to finance a timepiece through Tourneau, then you’ve lost all of your leverage. All sales are final, so you better make sure you’re happy with what you’re about to buy.
The store has an agreement with hotel in that they provide gift certificates to 7 Star/​Diamond Club members. The only reason I went into this store was because my aunt and uncle were given $ 1500 in gift certificates to be used at Tourneau.
I ended up working with an associate named Jad (who’s Filipino btw), and he worked with me on an Invicta that I had been eyeing for some time. The watch originally retailed at other stores for $ 899. But I was able to purchase it for $ 620 (post tax). I also purchased the 3-​year maintenance agreement, which covers everything and I highly recommend.
I’m pretty happy with my watch. It will serve it’s purpose as a casual piece. It’s not classic enough to wear to work since it’s a maritime watch with a rubberized band. However, it goes well with polos, jeans, and most casual wear.
Now if they could just lower the price of their Panerai’s…

If you ever in the market for a fancy watch, this is the place to go. It has a HUGE selection of brands, and their prices are pretty competitive. I’ve had great experiences with their service department (if you purchase your watch there, it is serviced (including batteries) free of charge). They will service pretty much any type of watch, however, and are always friendly and accommodating.
At times, the salespeople can be a bit aloof, but if you let them know that you are in the market to purchase, not just browse, then they warm up quickly.

It’s common.
For guys like me, a good symbol for status would be fine clothing, a large house in a nice neighborhood, a nice car and… an expensive watch.
No, we’re not talking Seikos and Citizens.
We’re going into high four digit prices… minimum. Fine European craftsmanship. Watch makers with names you can barely pronounce. The target demographic of Louis Vuitton… for starters.
This place was large, flashy, pristine and classy. The sales people had a sense of snobbiness, they would give you a slight nod if you made eye contact. The interior was as shiny and spotless as the crystal casing of a fine Bulgari.
You’d be considered low class if you went straight to the glass case labeled «Sale». That’s where most of the shoppers were flocking towards.
Saleslady: «May I help you, sir?»
Me: «Yes. Do you carry Panerai?»
Saleslady: (With a smile) «This way please.»
She’d make a fine commission if I paid the price of admission.
I tried on all their styles but didn’t find the nerve to put down the funds for the fine Swiss watch with an Italian name.
My property taxes were due the following week. :(
Wifey brought me to Cheesecake Factory to help bring me back to reality.