Brookstone

You guys need to fix your cheap and slow web site… is really annoying… take forever!!!

I had a nightmare at Brookstone in Las Vegas ！I brought a house at July，i remodeling my house for four months ，l am a person i want to buy all high end stuff ，i brought a lot of stuff at there for at least 10 yrs ！ i had a Osim massage chair 20 yrs ago in Hongkong ！Many yrs ago i saw Brookstone had Osim ，at that moment i really want to buy but i live with my boyfriend he is not big fans of massage chair ！he yelled at me cause he dont want me to buy ！And right now i have my own place i cant wait to get a massage chair ！this coupon of month i went to Brookstone to find the best massage chair ！at the beginning i decided to buy Osim ， but all a sudden they had a japanese brand ， the most expensive massage chair in the world ，i tried for few times cause they had two difference chair ， one cost 6k something and another one cost almost 9k ，if u want real leather ， cost 1K more ，after i tried ， i dont want Osim anymore ， what u pay what u get ， i decided to buy either one ， and right now i finish renovating ，yesterday i went to there i want to try one more time before i buy ！at the beginning i tried the 6k first and some saleslady came to talk to me they were very nice ，when i moved to the most expensive chair， the saleslady her name was Rachel came to me and bother me ， i told her i want to buy this chair ， can u teach me how to operate it ， i hold the remote and she took it back from my hand and said u cant touch it ， she was so rude and she said u come here many time to try this chair and i was shock ， and i said this is a 10 k massage chair ， can i try more than one time and she said this is company policy and she talk to her manager ， honest i saw people they went to Brookstone abuse the chair ， they didnt take shoes off ， nobody say even a word ， they dont buy ，i heard a lot of people worked in Fashion show mall go to try ， they dont buy either ！ but i am a customer want to buy but she gave me hard time ， i was so mad when the manager come ， i was shaking and the manager name was Nannette ， i told her my situation and she was on Rachel side ， and i want Rachel to apologize to me ， and she came to say sorry ， and i felt like she discriminated to me ， i walked by all the time ， she recogizes me ， everytime i carried a lot of stuff ，i shopped all the time at Fashion show mall ， people all know me ，i promise the manager in Brookstone i will buy from him but everytime when i walked by i didnt see him and i am a person want to keep my words ， really frustrated Brookstone hired this kind of people shit on their customer ， right now i still want to buy this chair but i dont know i buy it online or go back to let Rachel insult me and i dont think i need to put up with this kind of bullshit ， Brookstone need to teach their employee how to treat CHINESE right ， no matter u like it or not ， right now chinese is a big market on high end stuff！

I just went to this location after trying to call them for the past 2 days and no one answering the phone. I went there and it was not open. It was boarded off and there was a big sign saying they were reopening in November. I called the corporate offices to let them know that there should be a recording or something letting people know this location is not open. I am ill and leaving the house is very, very difficult for me. I can’t tell you how disappointed I was to finally get there and it wasn’t even open. Then to call the main 800 number and speaking with a supervisor, she 1 — didn’t even offer to take my order (ask if she could help me with the product I was looking for) and 2 — didn’t even offer something to make up for my time, gas, and affecting my health (like free shipping or something off of my next order), I don’t expect handouts, but it would have been nice to have some kind of assistance today. :-(

Remember when The Sharper Image was Brookstone’s only competition, except Brookestone was the more affordable option for electronics and gadgets? Well, Brookstone is still here, not located in every mall (Fashion Show– across from the ABC store, lower level, Galleria– lower level), though.
The great thing about this store, is that you can test-​drive most of the products. I love trying out the massage lounge chairs (careful with the leg ones, those kinda hurt!) and the personal massagers (powerful devices). I have a couple favorites in mind. Many years ago, I purchased the small travel hair dryer at $ 29.99, which I still find useful should the hotel one be broken or unavailable.
The sales clerks are pretty nice, and the items are stocked enough, everything in its place, but not jam-​packed, giving you that uncomfortable feeling, like you’re closed in, with boxes from floor to ceiling.
Neat store, neat products, and a great place to find something on your gift list, you know, for that person who has everything.

We got very good service here while in search of holiday gifts that we hadn’t thought of. A store rep patiently demonstrated wireless boomboxes for us, and, besides gifts, we even bought extra LED flashlights for ourselves on 2 for 1 special deals. This is a fun store to roam, where one will usually find unusual and unexpected products. It is especially good for that person on your list for whom you never know what to get.

I freaking hate this place!!! WHY? Because i spend too much money here! haha No seriously though, this store will bring out anyones inner nerd and suddenly you will need a SnackMa Motion-​Activated Treat and Candy Dispenser or a pair of Tempur-​Pedic slippers. I have never come in this store without buying something. And its so funny because I always say after a week of using my item «How did i live without this!» Located in the Fashion Show mall its always fun to come in relax and use the massage chair for a few minutes and check out the merchandise. Def check this place out, its amazing.

I know where I will be purchasing my holiday gifts. Yep that’s right Brookstone on Las Vegas BLVD. Anything from cozy little socks… To high end electrectronics… Ultra spiffy massage chairs. I say let your imagination go.
If you havn’t been in a super cool store with nifty gadgets or maybe you are stuck on what unique item you should purchase for yourself or a friend I highly recommend
Brookstone.
And please sit down in one of the wonderful massage chairs… You will be in heaven.

I love coming to this spot! The employees are always nice. I love the massages I get when I am in there.
Would you like to try one of our massage chairs?
Dont mind if I do =) Thank you ma’am or sir LOL

In a rush and too focused on all my dining and hockey plans I completely neglected to bring my cell-​phone charger to Vegas. After stopping at the Verizon Kiosk and being offered the obsurd price of $ 49.95 (ITS A PLUG!) and another failed attempt at the cellular store, I swung into Brookstone and found a 4-​style charger (Wall, Car, USB, 9V Battery) that worked perfectly for $ 35. One star off for the dopey salesman trying to sell me a BoB clock, however.