LensCrafters

State your business. Hand us your credit card. Be in your way. No personality. Staff are drones. That’s what happens when you don’t have competition in a shopping mall. Go elsewhere if you can.

The worst optometrist’s office ever. The doctor completely botched my prescription, and then when I went to have it fixed and new lenses put in my glasses, not a single person apologized for the mistake or inconvenience. In fact, they kept telling it «wasn’t a big deal.» When I can’t see, it’s a big deal. To add insult to injury they made me wait for 3 hours before the doctor would see me to correct her mistake. Awful. Don’t come here.

This review is for Dr. Michelle T Chen, the optometrist at LensCrafters at the mall.
Too bad that I can’t give ZERO stars.
We are visiting from Hawaii and my daughter broke her glasses right before the trip.
I called and was transferred to Dr. Chen’s receptionist. It was about 2:40pm. He told me that they were busy but if I made it there by 3:45pm, we could be seen. We would be considered a walk-​in. So, I quickly leave the hotel and the kids and I are making a mad dash to LensCrafters. Got there at 3:20pm. Receptionist (young girl) informs me that they take their last patient at 3:15. That’s how I knew the time because I asked her the time. So, I’m 5 minutes too late and am told that they are done taking appointments for the day.
Okay, I’m fine with your policies, but, get your facts straight. If your office just told me that you were booked for the day, then I would not have rushed my Ass down to the mall during traffic hour and pay $ 60 for a cab to and from my hotel!
Ended up having same day service from Eyeglass world. Also, the eye exam from Eyeglassworld was $ 68 compared to the $ 120 you quoted me over the phone.

I went here in July after losing my outdated prescription glasses. I walked in and while they couldn’t see me right away, I was seen that same day after a few hours. The doctor was great and the exam was quick. Their selection of glasses were good as well. I chose glasses by their exclusive brand called Essentials. They are some plastic frame hipster-​like glasses, but they look good. I opted for the transitions and I love them. A few months later they sent me a coupon in the mail for 40% off a complete pair of glasses so i went back and got a pair of Giorgio Armani also with transition lenses. I love them.

So I decided that I would go to LensCrafters for my annual exam. I just got new insurance and they said there was an issue, and it «looks» like there was already a claim under my member number. Well it was a holiday and my insurance office was closed so I decided to go ahead with the exam and pay out of pocket because they would reimburse me for what I paid. For an eye exam I was charged $ 138.00. I sent in my claim to my insurance and they said they only cover $ 38.00 for the exam, and the $ 44 for the retinal exam would be on me. That’s no problem. But what about the other $ 56.00???
This place over charged me for my eye exam, as if I did not even have insurance. I have been going back and forth with them and they keep saying they will refund me when it gets paid by my insurance. I keep getting Betsy every time I call and she says the same thing, «ohh it hasn’t been paid, we will refund you once its paid.» It has been 2 months that I have been dealing with this issue.
This wouldn’t be such a big deal if I felt it was a good place for an eye exam.
I had Michelle Chen for my exam, who I felt has no idea what she was dong. In my experience I have had many eye exams and they thoroughly check my eyes. She gave me some mickey mouse prescription that I feel is wrong. So now I have to go out of network to get my eyes checked by my old eye doctor out of state.
It was a mistake going there, and I will never go back. I am still waiting on them to refund me my money.
My suggestion is to go to Optica right across the way.

So they say they are open until 9pm. Great I can order some new contact lenses (which are the most expensive ones you can buy). I arrive there at 7:08pm and tell them I’m in desperate need of lenses and I’m down to my last pair of dailies. The two ladies told me I was just a little bit too late as they don’t put in contact lenses orders after 7pm. I plead with them that I’m down to my last pair and would be very appreciative if they could give me a trial pair (which all offices in the world do) she tells me she can’t even do that until I place the order. I was NOT looking for a freebie I was looking to spend $ 600 for contact lenses. I am a business owner and came into their store wearing a full suit, not some worthless fool trying to get a free pair. I will make sure if anyone of my friends, coworkers, or colleagues mentions LensCrafters. I will surely make sure they go elsewhere.
I really hope my eye doesn’t get infected because I have to use my lenses for more than one day… Thanks LensCrafters!

Very friendly service. I had complications with my lenses and everyone came to help with my situation. Very appreciate the attention you guys gave me.

Great staff with an awesome doctor’s office as well (Kopolow & Girisgen). Very quick and efficient. Ask for Teresa; she’s super friendly and will help you out with your eye wear needs. Highly recommended place to shop for a new pair of glasses. Thanks guys!

Total life saver! I lost my glasses at a show in Vegas and had to sit through the next one with my prescription sunglasses on in a already dark theater. Totally sucked! I called the local Lens Crafters the next morning and they were able to work me in. I still had no hopes of getting my glasses the same day. Not only did they get my exam (my script had expired) in quickly, they were also able to hustle and get my glasses done in less than 30 minutes so I could make it to the 7:00 LOVE show! Seriously! The customer service was absolutely outstanding. A very frustrating situation was turned into a great personal experience due to the folks that work over here. Sooo nice and so helpful! Thank you so much!

I had a good experience here. The stuff was very friendly and helpful. Got a great pair of glasses. Great success!

I went here a few days ago since my eye doctor is only available on Saturdays and I was way overdue for a new pair of glasses and an eye exam. To be honest, I’ve always been leary of getting my eyes checked or getting my glasses from the mall. We looked around other stores inside the mall but LensCrafters had more selections and the glasses I wanted.
The new patient process wasn’t too bad. I had to fill out about 3 – 4 pages of paperwork. My insurance was out-​of-​network but they gave me a discount on my eye exam and glasses. The eye exam was a bit more thorough than what I’m used to.
Dr. Le went over my results and addressed any concerns I had. He’s very professional.
After my eye exam, I picked out the pair I want. We came back after about an hour to pick up my glasses. I’m used to waiting for a week to get my glasses after an eye exam so picking up on the same day was pretty sweet foreign concept to me!

I’ve been wearing the same frames for almost 5 years and I go to Costco for my lens-​filling needs. LensCrafters doesn’t accept my vision insurance and going the out-​of-​network route is still unreasonably pricy.
My 4-​stars, however, is substantiated by their excellent service and positive employee attitudes. On numerous occasions, I have knocked a screw out of my glasses only to try to fix it myself and completely lose it. I’ve been in here too many times to count. Each visit I was greeted and assisted almost immediately and served with a smile. Given I don’t know anyone here personally and I’m definitely not a paying customer, I extra appreciate their free-​99 glass fixing (and adjusting when I need it) services.
If they ever start accepting VSP or significantly lower their prices, I’ll be a client in a heartbeat. They have an awesome selection of luxury frames and I’m looking into Cartiers next! :)

Went here after my wife’s cataract surgery for a new lens. We showed up 15 minutes before her appointment, and ended up waiting an hour before she saw the doctor. In spite of giving them detailed information when we made the appointment, they didn’t have any of her information. We discussed our vision insurance with them when we set up with them only to find out later that they don’t accept our insurance. The staff didn’t seem to be able to manage an office very efficiently.

Bought a $ 1,000 pair of Cartier glasses and within a year the frame has failed and they are claiming they do not have the same frame available even thou they have one that looks exactly the same. I paid for warranty and they are supposed to replace at no charge but are trying to charge me about $ 200 and the manager Aime is extremely rude and refuses to honor warranty. I asked for her corporate manager and she said «they will tell you the same thing» and I again asked for her to have them call me. No one has called me and I am filing complaint with BBB and my credit card company, this is consumer fraud.

Lens Crafters at the fashionshow: rocks :)

My daughter forgot to bring her contact lens when we visit Vegas. We managed to have her percscription scan and email to us. This morning (Sunday), I call then and forwarded them the prescription. Since we stay in a hotel on the Strip, we took the bus to Fashion Show Mall and made our way to the very back of the mall. Within 5 minutes of us walking into the store, the eye doctor’s assistants got our lens ready and we were so relieved. The original prescription doesn’t specify the brand of the contacts so I told them the store name from our hometown where we bought them from and they help us googling the phone numbers, called them, and, got them to fax over the info, all while we were still on the bus.
They were such angels for us and they saved our vacation!

While on vacation in Vegas, my wife lost her glasses. Originally we were going to wait until we got back home to replace them, but unfortunately she can’t read with out them and after the first night of trying to read everything to her, we just gave up and decided to buy her a new pair. Since she had her prescription at Lenscrafter’s back home, we went to the closest one in hopes they could help us out.
We arrived and explained our predicament to the gentleman that approached us. He was friendly, nice and very understanding. He looked up her prescription and we started the process of buying her new glasses. Because we needed them ASAP, he did everything to make sure we could get them in an hour, even if that meant we couldn’t get some of the fancier lenses. He went for speed, not the sale.
There was a problem with ringing up her glasses that resulted in him having to back out of the charge to her card. In doing so it locked up the card and we were not able to get it to run again. The only other way to pay is if it came out of our vacation fund, and we really didn’t want to do that. He told us to go to lunch, and when we came back the glasses would be done and he’d do what he could. We get back and the situation with the card was not resolved, but he had an alternative. He gave us a copy of the voided out charge and then ran a manual version of it that they have when there are «system issues». She was able to get her glasses and not have to pay for it from our vacation funds.
Then to find out, he was one of the managers, and for the inconvenience he gave us an additional 20% off the frames. I couldn’t ask for better service. Yes, it was their mistake running it wrong, but they resolved it in a matter that put no hardship on us.
Thank you!