Capriotti’s Sandwich Shop

That guy Christian was so nice and helpful! I ended up getting a Cran Slam Club on a roll and it was delicious! I also love the area and will be back!

Quite possibly the worst service and quality food I’ve ever had!!! I’ve always loved Capriotti’s, until I went to this location. I ordered as soon as I walked in and then noticed over the counter the floor (all of it) was covered in food. Obviously from the entire day’s work as it was just before closing that I went in. Even the counters were gross!
4 more people ordered after me and all 4 received their food before me! I was forgotten. Finally I received my order to go and went home to find not only the wrong sandwich I ordered but there was virtually almost no meat or anything on the bun. It was literally mostly all bun. And looked aweful. Thrown together without a care. I didn’t even bother going back for them to correct it.
Because of this I will never go to any Capriotti’s ever again !! Those guys totally put me off it. To bad!
Management by the way was there and couldn’t care less about the business!
Whoever owns this place needs to clean house, clean the floors and everything else and care about his or her business !!
To bad !!! I seriously doubt I will get any response from this post but let’s see !!

Have gone to this location several times and always a problem, either wrong size sandwitch, wrong type, attempted buying a gift card and clerk did not know had to do it, last trip called order in went to pick it up and was told change of shift and outgoing shift never put order in, so had no order to pick up. Told me I could wait 15 min. I will not go back again.

Just ordered a large Italian with everything on it and all I got was onions tomatoes and mustard. called them back and all they could say was I’m sorry bring your sandwich back and I’ll make you another it’s been awhile since I’ve been there only because this is not the first time this has happened but at least last time they got my name down and I was able to go another time to get a sandwich I put in a 16 hour day today and that’s the last thing I want to do is go back to the sandwich shop for them to make another sandwich I guess I’ll just suck it up and eat the one I have. I do love having Capriotti’s Sandwiches but I will not return to this location as it seems to be a problem getting the order right lesson learned I would definitely not return to this location

The Capistrami is incredible. The employees are always welcoming and make me excited to eat here. Chase and Ariel were delightful. Will always come back to this location.

So I was jonesing for Capriotti’s again. I went there just after they opened, around 11am, knowing they’d be getting busy, as it was nearing the lunch hour. Ordering was just fine, but it took really long for it to come out. People who came in after me, were ordering and getting theirs first??? I believe they only had two people working.
Any ways… I like the Capture 2: The Bobby, hot except the Cranberries. And this time I tried the chicken noodle soup. I got it to go and took it back home, which is somewhere around five minutes. It tasted like it had been sitting for a little while, it was not at all how my first experience was. It was so soggy my sandwich fell apart (the cranberries/​juice were right in the crease of the bread). Had this been my first experience, I don’t know if I’d return
*However, the soup was good
I will definitely be back, searching for that perfect sandwich once again… Won’t let one bad experience stop me

I call in my order, they have it ready in 10mins. Always always fantastic food and service!

Their phone never works. You have to go in to order. They close early often and use the same sign every time that says they ran out of buns. Fishy business.

You probably have to check the closing time of your shop it says open till 8pm but when we called to order for pick up at around 6:45 pm there was an eternal busy tone like the phone was hung from its hook so we tried around 4 times still the same. Starting to think that this was done on purpose so no one could reach the number for services.
So on the fifth time, someone answered the line so we can place an order at around 6:55 pm. The male employee mentioned that they ran out of buns because they got a heavy catering or to go order– ran out of buns on a weekend?
Went to the gas station across it to fill up gas with the intent of dropping by personally to buy sandwiches but saw that the employees were leaving as they closed the lights and doors.
Yes, the team has to go home — was this acceptable to you to pre– close on a Saturday?
The fact is the closing should be at 8 pm as stated in this Unilocal ad. If there were any changes then please update and do justice for your own sake.
Would completely understand but this was not the first time it happened, one time they ran out of meat for the Philly cheesesteaks.
Overall impression it didn’t give a positive image for the reason stated above.
Your management team needs to look into this concern and to stock up heavy in the fast/​essential moving items to cope up with the popular demands especially on a weekend.

Went to caps today best sandwich ever and the little red head cashier was so sweet and adorable, will definitely be going back good work

GF asked me if I wanted Capriotti’s today. I had to remind her how bad this location is. She kept asking me why and I reminded her of the unsanitary conditions there and my memories of the long haired «dudes» leaning over making my sandwiches. I never ate my sandwich. After I didn’t get a response from management a year ago regarding my complaints, I swore I’d never go back. And I haven’t. Then looked at the reviews in the last year and my previous comments about the sanitary conditions are even worse.
The franchisee obviously never goes in this location.

Good place every one that is complaining about the phone order online stop complaining. Never had a bad sandwich so please don’t go by these stupid peoples reviews.

Fast service and so friendly. Been coming here for almost six years and have always had great service.

I so love capriottis, but this locations horrid!
Slow is an understatement and they make no apologizes for it. If your going to be slow at LEAST get my order right. Noooooo not this location. Too sad

I want to give the guys working today the benefit of a doubt, but they didn’t make it easy.
Capriottis is a good chain sandwich shop, well ahead of subway and on par with places like Jimmy Johns but with more calories. It’s got a decent comfort food sandwich style menu. Prices are a little more expensive but the sandwiches are usually pretty well loaded.
I’ve been to this location before in the afternoon around 3pm. I was in and out.
This time, I stopped in at 11:32 am. There were two other people ahead of me already waiting for sandwiches. I ordered the pastrami and proceeded to wait. No problem: day off and have a fully charged cell phone.
It would’ve been nice to know the woman in front of me ordered a dozen sandwiches. The guy after her and I waited, cell phoned, and watched ESPN. While waiting one guy who called in an order walked in a grabbed his; but his was already done I’m sure. 30 minutes go by and eventual the 12 sandwiches are done. 3 more minutes and the guy in front of me gets his sandwich, and as he does two people walk in. A woman orders a turkey sandwich and a younger guy orders a pastrami. In 4 minutes the woman gets her turkey sandwich and is out the door.
Okay, maybe a cold turkey sandwich takes less time and effort to make. Sure.
When the kid after her got his pastrami sandwich after me. That was when I knew It was bad review time. At 12:46, over an hour later, I did receive my pastrami. And it was good. But not worth over an hour of my time.
I contemplated walking out multiple times, but I figured «any second now.»
Advice for locals who plan on coming here: call ahead of you know what you want.
Please don’t let this review deter you from other capriottis.

While I love capriotti’s overall, people should steer clear of this particular location. Overall the last six months I have gone in numerous times and ordered both the veggie turkey and veggie cole turkey for myself and family.
On each occasion the food and service has steadily declined. Generally speaking the employees appear to have a general disregard for the customers as indicated by the not so nice things said in under their breath.
Although I can overlook rudeness when the service is quick and the food is good, that ended today. After waiting for 25 minutes to get a single sandwich, when I got it home to my surprise the sandwich was not only mostly bread but it was «made» and I use that term loosely, made incorrect.
Personally if I was the manager/​owner I would be embarrassed.

Don’t go here. Just don’t. The employee had his pants half way down his butt and was wearing a tank top! Don’t they have uniforms? The sandwiches we did get I’m pretty sure my 4 yr old could have assembled better. I had to search for the turkey! Its so pricey for such poor quality food. Sounds like by reading other reviews (which I wish I had before stopping in) they need to find better employees.

If I could give ZERO stars I would. The employee making people’s sandwiches was combing his hair and taking selfies. He did not wash his hands and stuck his hands straight into the lettuce! I asked him what he was doing he said I forgot to wash my hands and wear gloves and smiled! I asked the manager are you training your people u can get people sick! His reply was I’m wearing my gloves and I apologize. Guys you can get people sick! I will be reporting this to the health department and channel 13 for dirty dining. Unacceptable!

Sorry Cap! Your were off your A game today! Waited 20 minutes for an Italian sub with two sandwiches ahead of mine with three employees working.
I requested sweet peppers with mine… I had to search to find about four pieces in my sub.
Not good!

This location is a disaster!!! How do you not understand extra mayo???
We even emphasised that we never get extra mayo on our sandwiches despite asking. Cashier assured us she would make sure there was extra.
I asked that the large sand which I ordered be cut in 4 pieces… That didn’t happen
Asked & paid for sweet and hot peppers but never received them.
Drove home to complete disappointment. Fiancé was exhausted from working the AM shift so I told him stay home I will run it back.
Ughhhhhh so pissed off.
But ezaet least when I got here they offered me a free large sandwichfor next time and got to work on correcting and making me a new order.
I feel like she wrote the everything I said down, but either the staff cooking is illiterate or just don’t follow instructions. Either way highly disappointed.
If we weren’t starving, and didn’t have the kids with us maybe I would be less inflamed but lugging around newborn and 19month old isn’t easy, so when I order to go I am paying them for connivence and customer service… If both are lacking why pay them when I can pay someone else to do the job!?!
Anyways since they rectified the situation and were not defensive, I can’t give them less than four star. I have strict principles about rating places, if they rectify without hassle I will give them 3−4star.