Chuck E. Cheese’s

I’ve been celebrating my girls birthday parties @this place for 7 years now! But after tonight this will be the last!!! The manager by name of Shelly had no customer service what so ever. My party reservation was made with more than a week in advance, and when I arrived 5 min before the time set, my table wasn’t even ready. The food took more than an hour to be brought to my table! It was a very bad experience! The manager not once came to my table to ask if we needed something. The place wasn’t even that busy…

Love the thin crust pizza! I refuse to buy tokens EVER it’s a ripoff… As long as you know this your good to go
It’s best to get tokens with the meal package if it’s a must.
Ok customer service. Chuck should stay out with the kids longer.

Perhaps my expectations where that of my younger days at Showbiz Pizza. What a great time was had by all back then… ahhh the memories of the Rock-​a-​Fire Explosion band rocking the house while we ate pretty good pizza and played lots of games..
Fast forward to last week and here is what you have… A staff who could care less, machines that don’t work and/​or out of tickets (the whole reason kids want to play them to collect tickets), a food quality that borders airline level of taste, and all of that equals 2 unhappy birthday kids and one very under impressed impressed uncle. Wow is all I can say at how simply BAD this place is. It was actually my birthday last week and since my niece and nephew have birthdays «close enough» we decided to celebrate all the birthdays while they were in town visiting.
The first lady we encountered at the front door stamped our hands to keep us all together (this is about the only impressive thing here other than I saw kids under 5 running out the front door with no one checking their stamp so don’t let that false sense of security put your mind at ease). We then stood in line for nearly 20 mins to give them our money (hello first rule of business…) while I watched several other employees approach the cash registers but then walk away… ONE PERSON working the registers and a line out the door (well done chuck). What appeared to be the manager was at the front counter but was too busy talking on her walkie talkie to care that the line was so long or to bother to assist in getting everyone in and paid so the line of anxious kids could go play. I would have walked out after seeing this for a few minutes but thought…“the kids are going to have fun right?”. Me, the cool Uncle, not only ordered the largest token pack with the pizzas but then ordered another $ 50 in tokens to ensure the kids would have a great time. This ended up being a huge mistake. Out of 6 ski ball machines (which the uncle likes to play), only 1 worked fully. Missing balls, ticket giver broken, just simply out of order with no sign saying so… and so begins the experience. I must have put 15 tokens into ski ball machines to realize that they were broken except one (well done chuck). Lots of machines there are all about winning tickets. The kids started to focus on those… guess what… out of tickets (well done chuck). After what seemed like a very long time (was only because the games were not giving the kids the stimulus they needed… hard to when they are broken or malfunctioning) the pizzas came. I don’t want to whine about overpriced pizza at an overpriced arcade, but wow was that bad. Overcooked, not consistent, nuff said. After we ate a couple pieces and realized that it was not very good we went back to play in hopes the ticket fairy had filled up the machines again… ummmm not so much.
We had not even begun to crack into the $ 50 token pile yet and we were done with Chuck. I found ONE machine that was actually giving out tickets and then proceeded to dump all $ 50 worth of tokens into it just be done. And thats when the next bit of fun happened.
We approached the redemption counter behind a line of people (once again, ONE person working it). We patiently waited our turn for the your lady who was working there (do you know hard it is to keep kids still and calm when its about prize redemption) just then another employee walked up and said «Can I help you sir» only it wasn’t to me… it was to a guy who had just walked to to the counter. The lady in front of me said «excuse me but we have been waiting in line» to which this young guy in a very rude tone said «Mamn, you need to come over here» with a look of disgust on his face. I am not a violent guy but I wanted to throw that kid out of the front door when I heard him talk that way to a customer. We finally got our $ 2 worth of prizes (well the best that $ 80 of tokens would get) and started to head out the door.
This was a Wednesday night 7÷9÷15 at 5:20pm when we arrived (early on not a weekend) so what happened to these places? My niece and nephew said…“its ok uncle, lets just not go there again” to which I said «I could not agree more» and finished the night off with some DQ ice cream which was the highlight of the evening.
There are many others things we could have done on their birthdays (and mine) that would have cost much less and been much more fun. Staff who don’t care, machines that are not working, and bad food… what else can I say (you fail chuck).
PS: The Chuck E show is not even the band anymore… he’s a freakin DJ now (how vegas) and even THAT was not working properly on this night.

We went yesterday because my daughter loves Chuck E. Cheeses (I’ll be honest, I’m not a fan). Overall, we had fun. My daughter enjoyed it very much and all the games were functional (at least the ones my daughter wanted to play). Noticed that their pizza menu was modified and now they offer options for «adults» like chicken BBQ pizza. We’ll be back, so far is the best Chuck E. Cheeses we have been in Vegas (the other ones we’ve been to were crazy and filthy).

We have seen our share of locations. We have chosen this one because it’s clean, quiet, and in a nice neighborhood. At times they run out of stock like their kids theme cups they advertise or their plastic crowns but all in all this is a nice location.
The best part is when their tech guy is testing the machines. He will win close to 50 tokens on each machine and then just leave the tickets there and walk off. It’s like Christmas for the kids. It usually happens during the week and it’s perfect for my 2 and 3 year old who doesn’t win many tickets anyway. A nice bonus is since we’re military they give us extra tokens as well.
As for their food. It’s like any Chuck E Cheese. I’ve heard if you come on a weekend and they’re slammed you’re more likely to get a burnt pizza but I’ve never had that happen since we only come during the week. All in all this location is one of the nicer places we’ve been to. Great for play dates since it’s also centrally located.

I did my time… but plenty of fun for kids.
LOL, I ordered A Beer and made it through. .my son with the lil one’s. .had fun.

If you don’t know what you’re getting into by now, then just plain don’t go.
It’s Chuck E. Cheese.
Yes, it’s loud.
Yes, the pizza is average at best.
Yes the staff was slow when we tried to cash in our tickets.
Yes when we leave, I am exhausted.
Yes, that is what I expected, and I wouldn’t have it any other way.
My daughters have a blast whenever we go. They have been to Chuck E’s for a few birthday parties, we’ve gone just to have fun. My daughters have fun, and bottom line, that’s what it’s all about for me. If they’re happy. I’m happy.
And as an added bonus, kid’s get tired out at Chuck E. Cheese. Which means no fights for naps or at bed time!

I brought my kid here. All the staffs are very friendly and this place is very clean.

erick the manager is so rude i called in for information and he straight out hung up on me. i will never ever come to this place, not worth it.

Kids world! Messy yes, but what are to expect with kids running around? Unsanitary? Not at all. I saw employees running around keeping up. Best service I’ve had at any chuck e cheese! Nicholas was the best! Very attentive and patient!
Thank you. I will most certainly return.

Took my son to Chucky cheese for a birthday party he’s two years old it was his first time. At first he seemed a little freaked out especially the big mechanical rat I think he thought they wanted to eat them. one hour later with ice cream and cake smeared all over his face and the fact that he cracked some girl in the head with the ski ball I think he enjoyed himself. Some people call you a rat chunky but you’re okay with me four stars

We booked our son’s 3^rd birthday party here. We arrived with our party at or about 5:50 and party was at 6:00 on a Monday. We were greeted at the front and got all of our hands stamped. We were lead to our table by a host. Never seen her or spoke a word again until 6:30. Kids were all at table and finally the host came and took our order for tokens and food. She took forever to get them too. We did not get tokens until almost 7:00 and food 7:30. This was the slowest service ever. We had to ask for plates for the adults when the food came out. She was hardly at our table. We did not get done with cake until after 8:00. Our party was finally done after 9 p.m. I never had one balloon at table or crown for my son. When we were leaving I had to ask for it. After paying $ 159 for a small birthday package, I will NEVER come again. The manager at front was no help. They were too busy with other parties. I ordered a salad bar and people were going back to salad bar with dirty used plates and manager didn’t stop them. This place has gone downhill and I will never return

It’s not as run down as most of the CEC’s I’ve been to before and there’s a lot of parking even a creepy back alley of parking spaces (don’t park there!). With that being said I just can’t stand this place. It’s loud, the food is terrible (unless you get the salad bar), most of the games are out of order and does anyone watch their kids?
I see the allure to have birthday parties here, it’s a one stop shop. You show up and they do everything for you. I mean what party isn’t complete without a dancing rat and obnoxious party host? Kinda generic if you ask me. You’ll be better off going to The Mini Grand Prix, Pump It Up, Bounce U, or The Discovery Museum for a far better experience. But much to my chagrin, I can’t deny my kids love it here so I get suckered into taking them. I hope they’ll change their mind about this place soon but until then I guess I’ll have to suck it up. Sensory overload ugh! :/

Great place to take the family. Would recommend this location for parties. Glen, the game attendant did a great job resolving the problem with one of the games.

I love this place! Great salad bar and pizza and of course fun for the kids. The staff has always been great and we’ve been coming here for 5 years :)

Went here on a Sunday late afternoon thinking it would be better serviced. I had a party of 9 & they messed up the order. I asked for 2 extra large pizzas & they brought large. And girl charged for extra wings when I had asked for the family platter. Then when i asked for my money back the cashier refused until manager agreed with me. Salad bar was disgusting. Would’ve been better off going to a clean friendly service cicis. Wouldn’t even rate for 1 star. Total rip off.

If I didn’t love my kid so much, this place would not be an option. I’m afraid I might have contracted hepatitis from this place. First off, it’s a Saturday night. Is it possible to schedule more than 1 person? Waited 15 minutes before anyone came to the counter to take an order for the 20 some people in line. Drink station had more garbage on it than the garbage cans. No ice on either side. Tried to ask an employee, but there were none. Waited 35 minutes for our pizza. Went to the counter and asked how much longer and this girl rolled her eyes and brought out the wrong pizza. She put it on the counter and walked away. Just walked away!!! Asked LUV the manager about the wrong order and he ordered us another pizza which I never received. I was robbed. One bright spot, almost all the games were working!!!

So, not having children myself, I try to avoid these places at all costs. With that being said, I have 10 nieces and nephews and they all love this place!
So, the littlest has his 3^rd Birthday yesterday and of course a trip to go see Chuck E is necessary. It’s Friday night in Las Vegas, who would have thought the place would be a mad house! They were definitely understaffed, and the place was a disaster! The bathrooms were so dirty, I was scared to use them!
Needless to say, the birthday boy didn’t notice any of this, he just wanted to have fun and he did! Thanks Chuck E!

Ok, so this place isn’t really for adults (unless you frequent the one with the Initial D simulation car. yeah!) but I know most of you have had to go to one for a birthday party or been dragged here by your kids! I know I have! I really don’t like going to Chuck’s all that often, the place is always packed! Plus there’s a big rat running around and scaring the bejeebus out of all the kids! Ha Ha!
I have no clue why everyone loves bringing their kids here for a birthday party. Do you not love your kid that much? You like scarring them for life with life-​size animated rodents? My parents took me here when I was a kid and I swear it’s the reason I’m scared of clowns to this day. That and the fact I watched the entire mini-​series of ‘It’ on TV probably didn’t help either. Poor John Ritter! I would have stuck with Three’s Company.
But it turns out now that I’m a parental figure I did the same damn thing to my kid. «It’s your birthday soon! Do you wanna have it at Chuck E. Cheese? Yay!» I figured out it was because I was too lazy to do an entire party myself! No wonder! They take care of the kids, fill them up with carbs and endless refined sugar, bribe them with tokens and tickets, freak them out with a robotic singing rodent band that goes on endless loop, and freak them out even more by making them follow a big rat that tosses out free tickets and sings ‘Happy Birthday’. Top that off by giving parents the option of having beer or wine from tap, and an endless salad bar! Crazy! The entire family is screwed into braindead entertainment! Which leaves Chuck running his rat-​A$$ all the way to the bank. Genius, I tell you, genius. In the words of famous orator Adam Levine, «I wake up feeling satisfied but guilty as Hell.» I am a bad, bad dad. I don’t know why I put my child through this debacle.
Could it be because of the many, many coupons Chuck E. Cheese offers to lure you into their rat trap? Could it be because of the temptation of having someone else handle your kids for a few precious hours so you can catch a break? But how is it really a break if you’re not allowed to leave the premises without your kid in tow? I’m looking at you, the guy that stamps our hands at the entrance! It’s like kiddie branding cattle!
Don’t get me started on the food and the prizes! Their new and ‘improved’ pizza is marginally edible, and their wings are so-​so. I mean, I can make a better pizza using a DiGiorno box and a toaster oven. The birthday cake, which is as dry as the Kalahari desert. And yet, I am enamored by the endless supply of Mello Yello you allow me to throw down my gullet. Damn my love for Mello Yello! And of course, there is the all-​you-​can-​eat salad bar. Which to my chagrin, is fairly stocked with decent fresh fixings.
Prizes for tickets?! Is it just me or is this the biggest scam EVER?! I can go to the 99 Cent Store and get most of these prizes that Chuck offers for pennies! It’s ridiculous! 10 tickets for a Tootsie Roll! 100 tickets for crap my kid will never play with again after we leave! 1000 tickets for a stuffed animal I can get from crane machine for $ 1 at my local Denny’s! I can’t even begin to tell you how many extra tokens you have to buy to get 1000 tickets! Why oh why did I traumatize my child for life?
Yet, at the end of the day when I see kids (including mine) run up to their parents to hug them and say, «Thanks for the bestest birtday party ever!» For a brief moment, we are superheroes in a world of kiddie chaos. I see how Chuck keeps luring them in. His evil master plan! A child’s love! For all the noise, the lacking food, and the excess dollars spent… I fear I will be back here again sometime soon. Just not too soon I hope!

If I were only reviewing the service of the amazing party host Jaxon, this would be 5 stars all the way! However, I must take into consideration the filthy bathrooms and arcade games that aren’t working. The staff were all as nice as they could be, but the game area was unbelievable. One game was open with it’s mechanical guts all exposed for some kid to trip over and hurt them-​self.
We went recently (our annual visit) to attend a friends’ kid’s Birthday party. Jaxon was their party host for the 2^nd year in a row (they specifically asked for him) and he pulled out all the stops to ensure this little 6 year old had a blast. Jaxon must be Jim Carey’s missing love child because he not only looks like him but is totally animated and hilarious like him. He could be a comedian in his own right.
I just wish the company would take some time to clean this place up since we no longer have the Peter Piper Pizza alternative option.