Colleen’s Classic Consignment

WORST experience ever with a Las Vegas business!!! Sent in photos to be sure they would accept our designer wall unit it was approved. After two appointments for pick up; (first time driver claimed they could not get through the gate, which was false) it arrived at Colleen’s after paying $ 50.00 for the pick up.
Sophie and Linda both were RUDE and DISRESPECTFUL and stated that the unit was not acceptable and to either pick it up or they will donate.
DO NOT USE AND DO NOT PATRONIZE!!!

I have to agree with other bad reviews for this store. They picked up my 7 piece Fairmont Design office furniture and told me they would price it at $ 398 and that was several days AFTER picking it up. I was shocked — especially when I know how they price their furniture and it is not cheap! When I questioned their price I got a call back from Lance who said although they normally put these pieces on the floor for $ 798 because my set had scratches they would reduce it to $ 598. I told him my furniture did not have scratches so he said «Are you saying we scratched it?» What was I supposed to say? After 3 weeks of hearing nothing I called and they wanted to reduce the price again. I told them I wanted he furniture back. Yesterday they delivered it back to me with scratches and damage in several places. I put it on Craig’s list today and still got double what I would have with them even with the damage they caused! Total waste of time and frustration!

The prices are too high! I am quite curious how their prices are so high but when I had furniture on consignment, I received very little for my items. I also felt customer service was terrible!

This concept is great, but the customer service, organization, returning of phone calls and taking responsibility for their mistakes is awful. They just have no common sense. Lost items after being paid for, broken delivered items… forget about this chain of stores. The owner doesn’t have a clue as to what is going on.
Think twice and then think again before shopping here. The «I’m sorry» does not even cut it. Always too late.

We recently contacted Colleen’s about consigning a TV cabinet. My husband spoke to an individual 3 times and told her that the cabinet could only hold up to a 32″ TV. He also sent her a picture. She said they would still be interested and made arrangements to pick it up. My husband also asked for an afternoon pick-​up which she said they could do. Well, the night before, we got a call saying they would be at our home between 9:30 and 12:30 the next day. That was it … that was the timeframe. I frantically had to ask for ½ day off work at the last minute (this is 6pm in the evening) and had to cancel a doctor’s appointment that I had the day of the pick-​up. They showed up for the pick-​up and very promptly told me they do NOT take cabinets that can’t hold a 50″ TV at minimum. I called my husband who in turn called the store. The woman he dealt with was not there yet so off the pick-​up guys went. When my husband spoke to her she gave no reason why she told us they would pick-​up the cabinet. My husband asked to speak to the store Manager and mysteriously was disconnected when she went to transfer the call. I totally understand not wanting the cabinet for its TV soze BUT why put a customer through this exercise when the pirck-​up guy clearly knew the «rules». BAD BAD customer service and a total waste of everyone’s time.

I visited the other two consighment stores nearby and one was very crowded with merch and the other was way expensive for fair quality. Found two end tables i might have bought but neither was cheap. Solid but some wobbly stuff was way too much.
Glad i went here last cuz then i didnt have to go back to the others. Just calling them on the phone was a pleasure.

This is a quality furniture consignment shop. The majority of what they’re selling even looks like some well built higher caliber furniture. Some of their stuff is affordable and some of it is too rich for our blood but they do offer a large variety and selection that is sure to offer something for anyone’s needs. The employees were very friendly and helpful and not overbearing which is usually how I feel going into a furniture joint. All in all it’s worth a stop to browse their selection and see what they have to offer because like I mentioned they have a large variety of stuff so you never know what you’ll find!

I called Colleen’s three times to pick-​up furniture for consignment and no one called back. I went on their website and filled out a pick-​up request online and did not get a confirmation on the site or by email after pressing submit three times and gave up. The next day I finally got a return call. I have spent about $ 15,000 in their stores over the last 5 – 6 years (I furnished a large home) and now I am downsizing. Nicole who called me back was so rude to me on the phone I got fed up and told her I was calling Lynn’s World. She then called me back two more times wondering if she had already called me. Are you kidding??? After a customer gets annoyed and you are told they are are calling the competition, you forget one hour later or are so out of it you don’t check or recognize the number, Really??? So far, everything is fine at Lynn’s, they have been very nice to us.
I’ve bought a lot of furniture at Colleen’s over the years, and lots of it was a good deal and in great shape, so buying there I would recommend. Consigning, not.

I don’t want to be too harsh but this isn’t really a consignment store. They have some things on consignment some slightly damaged but new and some new furniture. There were a few things that had good prices, but not what I’d expect out of a place calling itself a consignment store.
This isn’t the place to furnish an entire house at. This is the place to find one piece or two at.

This consignment store is amazing with variety not seen in your typical furniture store!
You will find some unique pieces here. Their prices can be very reasonable to extremely high but you just need to take your time because they’re out their and items change out almost daily to weekly.
You’ll find new to gently used furnishings as well as decorative accessories and rugs.
I helped my in-​laws furnish an entire living room and dinning room with delivery for under $ 900 in less than an hour. I also purchased a nice modern leather couch for my home for under $ 600. And when they deliver you can hand off any of the furnishings you want to get rid of and they will sell them for you and give you a percentage.
I have to say it makes shopping for furniture an all new and enjoyable experience.

This place is so ridiculously over priced. We even went over the weekend when the Black Friday sale was still going and I laughed at the prices. There were pieces in there I had seen at Ross for a quarter of the price. I wasted 15 minutes of my time. Even if I was wealthy and could spend that type of money I would not spend it there. Customer service? Not one person spoke one word to us.

Where do I begin with this place? Hmm… While I was driving down Rainbow I came across this place and I had just seen reviews online so decided to check it out. Let me tell you their prices are CRAZY expensive first of all not everything is new most is used there is nothing and when I say NOTHING it’s nothing, under $ 200 or so because its gently used furniture they should of had more deals. If I wanted to pay $ 3000 for a couch I would defiantly want it to be in brand new condition. I will NEVER go here ever again! I will most definitely be letting people I know to never go here as well.

I recently helped my retired parents move here from OK. We used Colleens classic consignment because I had been in several locations. My parents and I brought them the description of a new sofa and luv seat w four recliners very nice condition, these people tried to take advantage of them after they already spent 2k in their store and colleens had already picked up their furniture to sell. Later the next day they called and said we ill sell the set for 250 and split that w you??? Really?
I have went through their inventory and found the exact same couch (couch only) listed at 500 bucks!!!
Shame on you for taking advantage of our seniors!!!
This is sad to the true professional who actually appreciates their customers!!!
I do not recommend this place!!!
We had to go back the next day and get the furniture they picked up?

I was leaving the Asian Buffet a couple of miles up the street when I spotted this little gem. Make a quick U-​E and my 16 year old daughter and I went treasure hunting.
I did not go into the store thinking that I was going to buy anything but left the store with a purchase of a lovely, scratch & dent bedroom set.
I love it and everyone who has seen it loves it!
The older lady with the short hair cut was very helpful and had a sweet demeanor and I appreciated that.
I will be back!

Very disappointing. The consigned furniture was interesting and well-​priced, but it comprised about 10% of the inventory, which is unusual in a Consignment store. The other furniture can be found at any of the furniture stores on Spring Mountain, but it is overpriced here. I won’t be back.

This is a pretty solid «consignment» furniture store. Some of the pieces are used but many items are new and the tags let you know which is which. The prices are variable. I felt like some items were completely reasonable while others were outrageous. I’m no expert though so you should really check it out and decide for yourself. They have some really cool and unique finds and the advertisement says they get new items in everyday.
I DO NOT like to be followed around the store. I prefer to walk around and look at things at my leisure and then seek out a sales associate if I need anything. Paul allowed me to do just that. He greeted me when I walked in, told me how to spot the difference between new and used and simply said «I’m Paul if you need anything.» I like that approach.
I found a table that I liked and the price seemed fair but I have one other place I want to check before I make my purchase. Since the tag said that the item had been there since June I felt pretty confident that the table would still be there if I decided to go back and make my purchase in the next couple of days.
It’s worth popping in if your in the market for some furniture because you never know what they are going to have on the sales floor. Regardless of whether I buy the table or not I’ll be visiting this spot again.

Thanks to Todd and Desiree for helping with a random chair that I needed for my desk. My friend suggested that I look there and I found what I needed as well as a bunch of stuff I wanted! I will be sure to check Colleens before I go anywhere else when I need furniture or home décor. Thanks for the great service. Happy customer!

I liked the things they had to offer, but most was the same as retail, brand new. And the sales people, polite but they followed us around trying to push a sale so hard on me when I made it very clear I was simply just browsing.
Return factor? Nah.

If you’re looking for furniture, this place is worth checking out. According to the sales lady we spoke with, they get much of their merchandise from the World Market Center. This store gets approximately 90% of their stuff from there, which means they’ve got quality furniture at highly discounted prices.
The remaining items come through consignment. Many of those items looked great but a few did have noticeable dings and scratches. But, if you’re not terribly picky and don’t mind used items, you may find some good deals. The quality of the furniture that we saw was definitely a step up from the brand new crap at many furniture stores — Ikea, I’m looking at you. Of course, their inventory changes regularly so you may not always find what you’re looking for.

I finally found some awesome display cases to store my collectibles in (some of them, at least.) Yeah. I’m a food collectible/​action figure junkie like that…
The price was right and the delivery was free… can’t complain about that.
If you’re looking to get rid of anything, give it to Colleen’s, they may be able to turn it into cash for you… ALOHA!!!
Unilocal 365 CHALLENGE (35/365)“Second hand finds”