Collision Masters

Kyle was extremely helpful. I have a shitty insurance that has the worse customer service and follow up policy. What should have taken a couple weeks to process took 3 months. Even when I was having issues getting a status update from my insurance, Kyle was kind enough to make a call for me. Once all the approvals were in place, Kyle gave me an estimate for the work completion time and it looks like everything will do done as promised. I will pick up my car tomorrow. I am attaching the pictures collision masters sent me as an update. I had a terrible experience at Gerber Collision a few years ago, I really hope I don’t find myself needing collision repair services anymore but if I do, I will definitely come here again!

I got into a car accident and totaled the front of my car. I went straight from the accident scene to collision masters and I’m so glad that I did! They are the best company around! Not only were they professional, they were also honest, Kyle did a great job on my car, and they gave me a great price! I will definitely go there again if I need to! Thank you guys!

I had and excellent experience with The team of Collision Masters. Great costumer service Jazmin and Bernard were awesome!!! They stated in contact with me though the whole process with emails with pictures of the progress and phone calls. And the thing that most impressed me is that my car was ready in 3 days, my estimated time was 5 business days. Plus they help you out with a car rental $ 15 a day if you are not using insurance. Great place. Glad I went with you guys instead the other guys.

The owner of the shop is a great guy named Bob. He knows how to handle people and doesn’t view them like cash walking in the door like other car shops do. He will go out of his way to make any customer happy and a customer for life. I appreciate the friendliness of all the staff. I don’t feel like they are forced to recite a line, they genuinely care about people. Gary is outstanding with his customer service and gets to know you on a personal level which is very rare in most auto body shops who just really criticize you for the shape that the car is in. I would recommend this shop to anyone because I have never experienced such a service to where I feel as though they will bend over backwards to ensure the overall satisfaction of the customer. I would trust them to take care of my car more so than any other shop in Vegas.

I was rear ended on the freeway and the insurance company for the person who hit me had me take it to Collision Masters for an estimate. They were able to do the estimate immediately and after meeting with them, I decided to have them do the repairs. They were able to schedule the repairs while I was on vacation and even sent me an email every day with pictures so I was able to see what was being done. When I returned from vacation, I was able to go straight in and pick up my car. The work was flawless and they handled everything with the insurance so I did not have to lift a finger. While I hope I am never in a position where I need to have body work done again, if I do, I will be returning to Collision Masters.

I was worried about using Collision Masters considering they were recommended by the insurance company of the guy who hit my vehicle and because their quote was the cheapest I’d received. I must say that I am thoroughly impressed with the work. They even cleaned my engine.
The one downside, hence the 4-​star rating, was it took longer than expected. I was never given an estimated completion date, but I did receive a call letting me know that it would take an extra day or two to get everything done right.
Although I hope to never have to use them again, Collision Masters would definitely get my business again.