Fairway Chevrolet

Ok, so when I went to the auto show, one of the Chevy booth’s offered a ‘free’ test drive at any participating dealerships. And for your time, (and your information) you will receive a $ 50 gift card in like a month or so. I already knew that so I went to the Sahara/​Boulder location because it’s super close from my house. When I arrived, I had trouble trying to find a place to park, so I parked on the side of the building. Now, as soon as I walked around the cars, there was a gentleman that greeted me right away. I told him I was at the auto show and they gave me an invite for a test drive. He told me to go inside and talk to the receptionist at the desk. (Now, you guys know customer service is very important because I used to be a Retail Supervisor). Now, that part was great. But, as soon as I walked into the dealership, and spoke to the receptionist about the ‘free’ test drive, it went downhill from there. Of course she didn’t know what I was talking about, then she called over someone, THEN they didn’t know which end was up, so they called YET ANOTHER person that came up… (Ok, stay with me folks). NOW, REPEAT THAT TWICE. So, there were FIVE people at the receptionist desk trying to figure out my test drive invite… whew…OKAYYY. So, after all of the commotion the receptionist told me to have a seat and someone will be with me soon. She ran off to lunch and no one else came up to me after EVERYONE RAN OFF!!! so I just got up just walked out. TERRIBLE. Never again. AND GUESS WHAT, MY INVITE FREAKING EXPIRED!!! UGHHHH. But, you know what, I have a test drive invite for Ford. And, I hope for their sake this experience doesn’t repeat! Chevy sucks!!! They don’t even deserve one star rating.

I just recently bought a 2015 spark just before Christmas. Me and the Chevy salesman (Jay) I was working with had an understanding that the car was going to be $ 14,000 plus a $ 2,000 discount for Christmas. Well today I just got my first statement for the auto loan and it says I have a $ 20,500 balance. are you kidding me?! This was my first experience buying a Chevy and if this doesn’t get sorted out it will definitely be my last! Good job ripping off a U.S. Military member!

This is a review of the finance process. I traded in my 2015 1500 for a 2015 2500HD. My payment went up about $ 200 which I was ok with. I took the extended warranty which was an extra $ 24, with the guaranty that if I changed my mind I could come back in and cancel the warranty. After looking at the numbers with my wife we decided to cancel and save the $ 24. I came back in and met with Andy in finance and let him know that I changed my mind. After informing him he seemed bothered that I couldn’t afford it. He told me «you can not afford to not have it.» I told him that I already stretched my budget and that my last name is not Trump. He tried to give me a discount but still passed on the offer (again he seemed bothered). I have worked with MANY finance departments and he is by far the worst. I know they make their $$$ off of selling extended warranties so that’s why he was bothered. I really don’t care if he was lost money. He isn’t paying my car note, I am and I know what I can afford. I won’t be coming back.

Test drove and was ready to purchase camaro with advertisement on windshield «up to 20% off.» When the manager comes back with the price he says that vehicle doesn’t qualify for the 20%. So why put that on the windshield to begin with? False advertisement on their part.

new to area, had to get a recall fixed on my Chev. Arrived at Fairway for my appointment. Kevin the service person checked us in. He said it would be very quick to fix the issues. After 2 hours I asked how much longer it would be and was told it would be another 40 minutes! finally after 2 hours and 50 minutes Kevin drove our car up front. we walked to our car and the only thing he said was that we could not leave yet as he needed to do the paperwork. He walked away and we NEVER saw Kevin again. finally after a while of waiting we asked the cashier when we could leave and she handed us a paper and our keys… and said we could go!!!
NO ONE EVER SPOKE TO US AS TO WHAT THEY DID TO FIX THE RECALL ISSUE OR ANYTHING. CUSTOMER SERVICE IS A JOKE HERE. we thought someone would explain what work was completed.
I guess Kevin felt we did not need to know anything…
WE WILL NEVER RETURN TO THIS DEALERSHIP.

If there is a 0-​star, I will give them that. When I get my 2012 Camaro, they break the front windshield when they wash the car. The sales man Jose Sandoval told me they will send me reimbursement after fixing it from another dealer near my home in SF because I was in a rush. I naively trusted him. When I finally replaced the front windshield in SF, after sending them the receipt and invoices, they started to deny and ask for written approves. There is no written approves at all! Thank you guys! I learnt a lesson from you! Now when I call the used car manager Don Heckathorn, they can always find a reason to hang up on me or simply ignores my calls or messages. These people are liars and I would not recommend anyone come this place to buy cars, because they always want to trick you.

Why is this place still opened? With all these bad reviews. Get a clue. They don’t see the pattern. Bad, bad service and bad customer service. And don’t respond to my post. It’s not like you’re going to help me anyway! Will never buy a car there ever again!

I am now giving 3 stars for an A ok experience. I would love to give 4 stars for the management team. The line level customer service I received was horrendous. However once management got word of my concrns they made the situation right by giving me a sincere apology and refunding me my money. I do appreciate them being held accountable and taking the time to reach out to me and make the situation right.

Review of used car buying experience:
I came in on a Friday around 4pm looking to do some testing driving for a vehicle I saw on the Fairway website. I was greeted by James in the parking lot and he lead me to Jerry. You never know what kind of salesperson you are going to get when going to a dealership, but Jerry and I ended up being a perfect match. I went for a test drive and then I left because I had planned on test driving at some other locations. There was no sales pressure by Jerry or James when I told them I was continuing on my way.
I returned the next day to purchase said vehicle and met up with Jerry. We test drove the vehicle once more, he helped me while I completed my own «inspection» of the car inside and out. Don’t want to buy a dud.
He was patient, helpful, positive, funny, and friendly– never once did I feel pressured by any team member I came across. Most seemed happy to be there and showed it with smiles, waves, and hellos.
Saturday was a busy day at Fairway. From start to finish I was there for 3 hours and 57 mins (yes, I timed it). They have vending machines, TVs, and comfy couches to help during the wait. I can say I am NOT a fan of their choice of music that they blare throughout the building.
I was given a fair offer for my trade in which I was pleasantly surprised because that poor thing was about to take its last breath.
They require a two year concierge agreement for $ 599. Ouch in my book, but every dealer is going to get you in their own way.
The final signing of the papers by the finance department was another pleasant and positive experience. Make sure not to get distracted by small talk or you may miss the fine print.
Karen from Concierge helped me set up bluetooth and Onstar. She explained all the buttons on my console which was a good thing but at that point all I wanted to do was just get in my new car and drive like the wind. Jerry gave me my old plates and I made sure all my possessions were out of the old car. I gave my Jeepy a few tearful hugs and I was on my way. I am sure to be back for maintenance services when they are due so hopefully the friendly service will continue at Fairway.

Awesome place to buy a car! Friendly people and awesome service! Thank you James Boyd (sales), Nicole Garn, Brian in finance, Sheila & Sean in the service Dept… I’m very happy with my new car!

This place is very professional. Erik was our service advisor and he called to let us know exactly what was being checked. Before any work was done he called to confirm to let us know. He was honest, efficient and didn’t try to rip us off. Especially me being a woman. He told me my brake pads were still intact and didn’t need replacements, I was thrilled to hear.
I commend the staff and friendliness, the service manager was also present and made sure we were happy with our repairs and we are! Thank you Kiley & Erik for a great experience. We will be back!

Walked out quick!
Called on an online car showing on
and their own website — «Yes, we have it in, we’ll pull it around for you when you come in tomorrow at 1:00.» called the morning of appointment «Yes, we have the truck and you can ask for Mark.» I get there on time after a 40 min drive from my home and my sales associate leads me to the wrong truck — same make but 7k more expensive! They transferred the truck I wanted out of town and don’t know if it has been sold or when it will be back.
Manage your inventory better Fairway, and by the way, both of these trucks were priced 4k over blue book’s «fair» condition price.

Worst customer service experience. Do not bring your vehicle here if it needs service.
Scheduled an appointment for 8am to get my truck looked at for vibration problems. Was assured the day before there would be a loaner car for me. What do you know, no loaner available when I get there. I leave and they tell me to bring it back the next day, this time they will have a vehicle.
I get a call at 3pm. We have a loaner vehicle for you, bring it down now. I leave work, show up and stand in the service department for 10 minutes before someone finally asks what I need. My service rep takes the keys but now I’m waiting on the loaner vehicle. «Just wait here she’ll be back any minute»
I stand there for another 10 minutes, service rep leaves to go find her. I begin reading Unilocal reviews and discover other people have the same issues I do. He comes back and said she’s on her way. Another 10 minutes goes by and I had had enough.
I take my keys back, walk out the door and tell them I’m taking my truck somewhere else. Not one person, the service rep, the rental lady, a service manager, nobody tries to stop me or rectify the situation. No apology, nothing.
I’m taking my truck to Autonation GMC in Henderson.

Wow. Brandon P was the most knowledgeable service writer I’ve ever had the chance to deal with! No beating around the bush. He was honest and showed genuine interest in my issues. I was more than pleased with the price and Brandon’s sense of urgency. I won’t go anywhere else. My Silverado is running like new!

Love this place! Transmission fluid changed in advanced and good advice for keeping it that way. This place is so far from me — about 15 miles but I can’t go anywhere else. I love the honesty here and am loyal for that!

This is a review of their service department. I had a recall on my Cruze so I made an appointment to have it fixed. Knowing car dealerships I took the earliest appointment they had (7 A.M.) and showed up 5 minutes earlier. I was helped right away and told «our techs do not get in until 8.» WHY WOULD YOU HAVE SEVICE APPOINTMENTS BEFORE THE TECHS ARE EVEN SUPPOSE TO BE THERE??? So I am told the recall is a quick fix and it will be done right after 8. I waited for 3 hours. At hour 2, I asked for my car back and they said they could not give it back at this point, but it still had not been serviced. This is ridiculous. Not only did I have an appointment but if they had been honest about the time, I would have left and come back for the car.
This is horrible customer service. I had to go to a dealer because it is a recall and this is how I am treated. This is why everyone hates taking their cars to a dealership!

Spoke to James regarding a corvette. Very unprofessional and rude. Avoid this dealership at all cost and go to Findlay these guys are all sneaky and slimy. AVOID!!!

I have bought two new cars from them, one in 2000 and one in 2012.
Both times all was fine.
So I start looking two weeks ago for a new Chevy, I see on the website they have what I want.
I call yesterday about noon and they double check and yes it is in stock.
I call this morning at 10 and they check again, it is still there and I have an appointment to look, and in all probability buy it.
I arrive at 4 and am told by Jeffrey Marcus that they don’t have it, and he was apparently too busy to call me.
Wife turned down overtime, we live 50 miles, now two of us are in this three hours and are just plain pissed off.
Thanks Jeffrey!
EDIT
I bought a new car yesterday from Ed Bozarth.
Thanks, Jeffie!

I’ve been to many dealerships, and I have honestly walked out of 50% of them because the sales agent. I had Tony help me on my purchase of a new corvette. He was the best sales guy I’ve ever had to be honest! I can’t just say he was only nice because we bought a corvette, because I originally went to Ed Bozart Chevrolet because it’s close to my house. To say the least they treated me like sh$t and I walked out. Tony more than met my expectations and was always extremely helpful. He even answered any questions via text when he wasn’t even at work.
Thanks again Tony!

Tony Toscano, my sales agent, made my car buying experience so easy. He was patient and willing to work with my situation until he found the best solution for me. Which, was not easy. He was also honest and helped walk me through the details. He did all the work and worrying for me. He made my first time, the best time.
Thanks, Tony.