Smart Auto

I received my first car note from this company. They worked with my bad credit and got me into a great Nissan! Actually a lady who works there named Pat took awesome care of me! She was phenomenal!!! She made n still makes me feel like she’s family! If ur thinking of coming here, GO! Signed off… Satisfied customer

Ok, so I had bad credit. But I got a good paying job. I go to smart auto and get me a car thinking I will repair my credit. No no no, unfortunately that video taped movie they make of you signing yo contract means nothing. The promise to report to all 3 credit bureaus means nothing. Worst experience I’ve ever had buying a car. Please keep your money! This company does not deserve it. There are better companies that will help you… TRUST. Paid on time for 32 months… car breaks down beyond repair… call smart auto for help… got turned down. When I go looking for a new car that’s when I find out it was all in vain.

Worth place ever. $ 400 a month for a car that was 5 times a year in service and is still not fixed. They «accidentally» tempered with the milage and put extra 10 000 miles on. Stay away from this place customer service, mechanics and cars are worthless.

Anyone who rates this place more than 1 star is affiliated with the company. I have a perfect payment record with them and their system mistakenly flagged my account as delinquent, which I was not informed of until after it impacted my credit score. The rep, Mike, yelled at me and insinuated that I was lying and trying to trick them into waiving the delinquent amount even though he had just read me the list of charges and not a single one was unaccounted for.

I went to reliable auto. 2 spots down on the same side of the road. They did a bait and switch. So i decided to try a different place
So i first dealt with an older guy the other day.
I didn’t like his demenor. I came back a day later I talked with a lady. She was not pushy. And she seems very laid back. And liked me and my wife.
I chose a car. It’s a little high milage. But this is not a big dealership. This place is for 2^nd chance buyers. People who need to ESTABLISH CREDIT CAUSE OUR CREDIT SUCKS.
So our choices are limited. And we understand that. They sold us a car with a good warranty to fix issues that may go on with my car.
We then went into finance. And it was after hours. We dealt with a guy named vans or vance or something. And he explained everything to us. How it worked. And we can come back anytime if we have questions. He was very professional and seemed like he was happy to help us. We were there at least 2hrs after hours and was really cool about things. I and my wife liked him and our sales lady…
Thank you Smart Auto. We may be back. But hope not. I hope our credit gets better. And we can go to another place…
ANYONE WHO BASHES THIS PLACE. NEEDS TO UNDERSTAND THAT THIS IS A 2ND CHANCE FINANCE PLACE. TO HELP YOU GET YOUR CAR CREDIT ON POINT.
Yeah their cars may not be brand new. Or be the best. It’s transportation. This is what they are for…
But kudos sales lady and finance guy vans or vance or something…

CONSUMER WARNING — DO NOT BUY FROM THIS COMPANY!
I purchased a 2003 Pontiac Grand Prix on December 21, 2013. Since then, I had to get the car serviced 4 different times for various issues ranging from electrical problems, critical leaks, and finally, a «grounded speedometer cable,» as the technician described it. I work near my home and put about 60 – 70 miles on my car per week; absolutely not enough to have my car require service literally every quarter of the year.
The electrical issue (a fried wire that prevented my headlights from coming on) was not covered under warranty, although it was an issue that should have been detected had they inspected the car before putting it up for sale on their lot. The speedometer cable was not covered either, although it was a stock cable that should have also been detected in the beginning, especially when doing repairs on the electrical system.
Each time my car needed service, I would have to take off of work because the on-​site shop has the same work hours that I do; Monday-​Friday, 8am-​5pm. The sales and finance department, however, are always conveniently open. These are little details that now make it apparent that Smart Auto only caters to their new customers, which surely dissipates once you sign your contract.
What initially convinced me to buy my car from Smart Auto was their flexibility for a down payment; I was able to put down $ 600 initially, and pay the remainder of the down payment in bi-​weekly installments. I had no idea that other dealerships have this option. I found out much later that Kia on Centennial offers this as well, and their cars are A LOT cheaper. That hunk o’ junk was costing me $ 13,000 with interest!
The manager, JJ, is an older guy who drives a souped-​up motorcycle around town during work hours. He absolutely refused to let me trade my car for another on the lot, even though I was 3 repairs and only 9 months into my contract. Let me tell you why you can NEVER trade your car, no matter how unreliable or unsafe it is: Smart Auto would never be able to keep a car off of their lot if that was possible. All of their cars are lemons, and even they know that. Which is why no one there was surprised by my complaints. They all reacted like I was discussing the weather. If this was a rare occasion, I’m sure they would have went above and beyond to make sure I was fairly accommodated.
Once they offered me a rental with Enterprise up the street, which was only good for one day before I would have to pay for the rental myself. Smart Auto only has one loan vehicle; an old, white Chevy Cavalier. That’s as far as Smart Auto’s accommodations go.
My payments were $ 446/​month – I was paying a luxury car note for a Craigslist mechanic’s special. After the car began to break down in busy 95-​N Saturday afternoon traffic, I got it towed and had to wait until Tuesday afternoon before they could even tell me what was wrong with it. I began to get in trouble with my job for having an unreliable vehicle that was detrimental to my attendance. I was told that the speedometer cable was not under warranty, and I had finally become fed up with the car.
I was lucky enough to be able to get a really nice car from Centennial Toyota, and I told Smart Auto that I was not coming back to pick up the car. Anyone that I had spoken to since then had been very rude to me, like they took it personal that I was more concerned about my own safety and keeping my job than keeping up with a loan on a lemon. I would almost assume that they received commission off of my car note with how they’ve treated me.
IF YOU’RE CONSIDERING SMART AUTO, AND YOU’VE MADE IT THIS FAR INTO MY REVIEW, DO NOT – I REPEAT – DO NOT BUY FROM HERE! THERE ARE MANY AND PLENTY OF OPTIONS OUT THERE WITH BETTER WARRANTIES AND MORE RELIABLE VEHICLES!

I have never been here however I did get to interact with one of their employees today. I received a call from them today asking for someone named Charles as they were just speaking with him. I politely informed the man on the phone that I was sorry but he must have the wrong number. He continued on asking if he called «insert phone number here.» I told him yes, that is the number he called. He proceeded to tell me to tell Charles that next time he shouldn’t be so rude and hung up.
Now fortunately for me, I do not know this rude Charles person but still didn’t appreciate being told off by a random person over the phone when I clearly apologized and stated that they had the wrong number.
Not that I had ever heard of this place before or am in the market for a car, they definitely made sure I won’t be going here for any car buying in the future.

smart auto I believe is breaking lemon laws and ripping off people like myself. I’m 22 and had to get a car for work and school so unfortunately I went there and got a 1999 Chevy cavalier. my car value is $ 2,000 but they signed me up for $ 12 000. the car was damaged and instead of fixing it they offer a discount on repair costs. every time I take it to be fix, it never gets fixed. I been paying $ 400 a month for 2 years and still owe over $ 8000. I’m stuck in this car due to the amount owed but soon I might have to settle for being in debt because I cannot afford the car. total rip off. I need help making sure no one else has to go through the sleepless nights, tear fall, and stress they put me in.

This place is crap from Jay Jay to the sales people to Mike in the repair shop and all the inept mechanics that work there. I have had my car since feb 28 and its march 05. Ive prob had my car a total of 10 days in that time. The problems started a few hours after taking it off the lot and have gone on since. These people are the scum all people are warned about when buying a used car. They gave me a loaner and even that piece of shit broke down. This place is terrible and ive gotten cars from a place with cows walking around. PLEASE LEARN FROM MY MISTAKE STAY AWAY!!! This is how bad it is that pompus ass that runs the place took my car for a spin it stalled out on him and that asshole said it was fine. I about fucken died at that point. FUCK the fuck out of this place. I wouldn’t even recommend this place to someone I hated.

While they did assist me in getting a car when I really needed the help, be warned, that assistance does not come cheap.
Now, on to the car. I was informed that all the cars they sell undergo an inspection to make sure they are worthy enough to be sold. I have to believe that the level of worthiness is pretty low.
The AC didn’t work on the test drive. They did fix it though, kudos for that…
Within 1 week of getting the car, i found out that brakes are needed all the way around. Brakes are a consumable so, I guess I’m stuck for that, but a week, really?
The transmission slips, after reading some other reviews, I’m a bit nervous about having them look at it, after all, I bought a car because I need something to drive and they made it VERY clear, NO LOANERS
I have had the car 2 days short of a month and I finally got plates (no more getting stopped, YAY!!!). I know DMV is slow, but a month?
I’m giving 2 stars because, yes I got a car & yes, they did fix the AC
This has been just an overall feeling of the place and the company, most the people themselves have been pretty decent to deal with, but remember, its only been a month…

would not recommend. I have been having issues with my car since the day I have purchased it. Hasn’t even been two years and I am in the shop almost every month!