Findlay North Volkswagen

The service department has always been great. The sales department is horrible. I’ve found 2 cars on 2 different occasions online and talked to them and they said it was available. Both times the car was gone before I got there. I’m not sure if they were too lazy to check or the car really was sold. It’s crazy you are trying to give them money and still give you bad service.

I had the pleasure of working with Christian. Not only did he have wonderful costumer service skills but he was proficient and got me out of there in a timely matter. It was the quickest experience at a car dealership I’ve ever experienced. He knew the ins and outs of each car and made the buying experience personal which I appreciate.
I will definitely be back and be referring people to see him. My overall experience was wonderful and I thank everyone involved in helping me get the perfect car.

I leased a TDI Jetta in 2014 from this dealership with a promise IN WRITING that all oil changes and maintenance would be included with the lease. I went to get my oil changed this morning and they wanted me to pay. Although the service advisor was very nice and did his best to help me, the sales department would not honor the agreement I made when I closed the deal. It doesn’t matter if you have anything in writing, these guys will not honor any agreement made. I’ve purchased 3 vehicles from this dealership in 4 years but apparently charging me for an oil change is more important than my repeat business. NEVER AGAIN! Beware :)

Well, I went in for a test drive and left with a brand new car! Like I said, I went in with my boyfriend with the sole intention of test driving a Passat that I had been eyeing for a few months.
We were immediately greeted by Christian, but not in the typical annoying car salesman way. He was super cool and laid back, simply asked if there was anything he could help with. We told him we wanted to test drive a Passat and he walked us around the lot until we found one I liked.
He let me drive the car without the over abundance of random information about the car, simply pointed out the cool shit that I actually cared about. He let the car sell itself, which was awesome. Once the test drive was over he asked if there was anything else I wanted to drive to compare. I figured I would regret it if I didn’t drive a Jetta, so I did. I didn’t not like it, but it didn’t give me the butterflies the Passat gave me.
I had my mind made up, just not to buy or lease. Both have pros and cons and Christian explained everything. Once it came to crunching numbers he printed out all the options of leasing and renting for different time spans and different down payments. There was no bullshit numbers game where he went back and forth with the manager to lower the price, which was amazing. He explained the add on warranties without trying to talk me in to stuff that I didn’t want. If I said I didn’t like or want something it was dropped.
I ended up deciding that I wanted to buy rather than lease. Christian got me all set up. It was literally the quickest and least stressful car buying experience I have ever had. He even got my car detailed even though it was raining. Afterwards when it was ready to be driven off the lot he sat in the car with me and fully explained how to hook my phone up and operate the steering wheel buttons/​the fancy media screen. He also gave me a tour of the dealership to show me where the service area is and introduced me to some of the employees, it felt like I had became a part of a family.
Overall the best car buying experience I could have asked for. Christian was great and so was Corey Gray, the General Sales Manager. Everyone was very nice.
As for some of the negative reviews that other people have left, treat others the way you want to be treated. If you go to a dealership and treat the people there like pieces of shit, have an insane sense of entitlement and like the people there OWE you something… they’re going to be less inclined to be nice or help you out when, lets say, you want your warranty to cover something that it doesn’t actually cover. The people that work for Volkswagon do not make the rules that they (un)fortunately have to enforce. They are just the messengers.
Anyways, I strongly recommend Christian… He was great!

Came here with my sister to find a newer car for her to get around in. She works far from home. We went and a guy named Jerell helped us out. He showed us a 2015 Jetta and my sister loved it. He was very polite, and great customer service and answered all of our questions thoroughly.

If you are going to Findlay VW, you must do 2 things:
1. Talk to Reggie, only
2. Let him know I referred you
Reggie is exceptional and went above and beyond to make sure I had a great experience. He stayed with me after the sale to help with some minor details about the GTI I purchased.
I got the deal I was looking for, on the model I wanted. What more can I ask for…

I will start off by saying that I absolutely dislike buying a car. From the long wait times — to the shady car salesmen etc. I bought my car from north Findlay Volkswagen a couple months back and I wanted to share my Experience.
The place was super clean, when I pulled up I wasn’t bummed rushed by a group of salesmen so I immediately felt relaxed. Everyone was very polite and professional in a genuine way — not the typical weasel fake way that I’ve dealt with before. My car salesman was Reggie, he has a peaceful calm Demeanor, and listened to exactly what I wanted. After listening to what I was looking for in a car he walked me around the lot, when I asked questions about particular vehicle he knew the answers — knowledge is always nice ! Nothing worse than someone guessing or saying what they think you want to hear. After I finally found the car I wanted — Reggie was there the entire step of the way. I wasn’t bounced between different salesman — no one was trying to get me into any other vehicle than the one I picked out, and we got the paperwork started. I was there a few short hours — and I left completely satisfied ! Not only with my car — but with the way I was treated in general. I’ve recommended Reggie to all my friends and family and I STILL continue to do so. If you’re looking for a new car and want a genuinely great car buying experience definitely ask for Reggie.

Had the pleasure of working with my salesman Jerell Clark at Findlay VW north. He was helpful, accommodating and extremely patient! Their GSM Cory & Gabriel helped me get into a car with great numbers, and the finance mgr James made the contract process so easy! If u are interested in getting into a great hassle free car purchase, u have to head out NW of the valley to see Jerell Clark!!! It can be a drive… None the less, the experience and service is at its best!!! Thanks for making me happy with my 2016 Jetta Sport!

PART II OF MY REVIEW: Two days later and over $ 100 poorer my vehicle has been looked at by a trusted mechanic and given a clean bill of health.
I can honestly say I have never in my life felt so «taken advantage of» as I did at the service center for Findlay North West Volkswagen. Between the spotty paperwork, the different information given depending on who was, If Anyone, paying for the job, myself or the warranty, and the snapped Motor Mount Bolt, and the need a new fan, oh we just tightened it, Don’t need a new one crap. I’m surprised they thought id believe half of what was coming out of their mouths. WOW, you should be ashamed of yourselves! NOT GOING BACK!!!

Just purchased a 2016 Jetta Sport 1.8t from these guys. Be careful here, they will make promises that they cant keep. He told me my interest rate 3.90% and then when i sat down with the finance guy he said it was 6.5%. i complianed and got it lowered but not as low as i wanted it or agreed upon when making the purchase. Also i was promised that i would get chrome tips installed the day after the purchase. When i came in the next day i was told that they thought i was paying for them. To which i asked, why would it be on the due bill if i wanted to pay for them myself? After i complained and held a poor survey score over them they subsided and are putting them on. Thomas was the individual who helped me and basically the guy thinks he has alot more pull around there than he really does. same goes for eric; what a worthless human being. this guy tried to dip and twirl me the entire time saying he was working the issue and then 2 hours later he asked me to come back later.
When i first got the car i noticed a sticky residue on the rims and asked nicely if they could remove it. after all, i just paid them 20k+, the least they could do is put some goo gone on my rims and respect and take pride in the product they are selling me. they also used a good survey score as a bartering tool, which i think is completely unacceptable. if you want a good survey or review then treat the consumer with respect and uphold your promises. dont ask me to give you a good survey score and then say that you thought that i agreed to pay for the chrome tips for the exhaust. i realize that sounds stupid to argue over chrome tips but it is the principle.
If Mr. Findlay is reading this, please be aware that this place needs some serious work. i understand that dealerships need to make money but when you promise a customer something and then try to make a lame excuse not to fix it then the customer inherently loses trust in the salesperson.

I leased a VW from Autonation VW but since the Findlay North location was much closer to my home, I began visiting them.
Service department seemed decent enough. No real complaints here because I was always satisfied with their work and speediness. Plus you get all the free car washes your heart desires.
My REAL complaint would be with their sales/​customer service department. At the end of my lease I had called to inquire about the necessary steps to returning the vehicle. Once they had found out that I already purchased a new vehicle elsewhere, the entire tone of the conversation did a 180. A few of my questions involved a negotiable disposition fee which I was answered with a defensive «NO! Non-​negotiable» (Not true). My car was not registered because I transferred the plates so I asked about a possible pick up. «Nope. Not at all. You gotta drive it down here yourself.»
Ok so I get it. Your company has policies in place to protect its revenue and employees but when dealing with customer service, a little bit of understanding and empathy goes a long way. Food for thought? Maybe. Will it change the slightly arrogant/​DGAF attitude at this location. Probably not.
If you are looking to get yourself into a VW, ignore this location. Head on over to Autonation. They will take care of you, appreciate your business and always keep your best interests in mind.

I am giving a poor review because Findlay is charging me $ 3,300 more than what they said, and even though I have called 7 times and left several messages, I have received no return phone calls. I am in the military and travel a lot for work so getting down to the dealership has been difficult.
I had a lease through Findlay North VW for 3 years when I went in asking about trading for a newer vehicle. I was over on my miles and told the salesman if I had to pay a mileage or early lease termination fee I was not interested in trading. I loved my car and if I had to pay thousands in fees I would have just kept my car.
I was told Findlay VW would cover the fees, and when I pointed out a dent on the car the salesman said, «Don’t worry about that.» I received a check for $ 4,500 in the mail to pay off the lease payments, then I received a bill from VW for $ 7,800 for mileage fees, lease termination, and the dent in the door.
I called Findlay VW several times asking why they haven’t kept their word, and when I finally reached someone after three weeks, I was told «they don’t promise payment for mileage fees.» Yesterday, the sales rep told me he would look into it and get back to me… I have no hope to hear back from him and I’m not in town to stop by the dealership.

Not a place to go if like to have service records. I have been in there for service twice and both times I left without any service record. Not even sure my car was serviced, will have to wait and see if it still leaks. Went in for a scheduled apps and the guy I was the to see was off that day, which he could have told me before I got there that someone else would be helping me. In stead I get another guy that didn’t even know I was supposed to be there. They really need to streamline their whole service experience. I’m positive I’m not the only one who has went through this, as I went through this not once but twice. The service writers should be upbeat and happy to help. Not at all what I experienced. The parts guy promised me that the service staff was new and I should give them another chance, and he was so nice and helpful I said ok. Again no paperwork and when they see I am upset they just wish me away rather than make sure I left happy. What a joke. I hope the read this and use it for training. I am most unhappy. So keep in mind if your VW needs service, they will do a good job of upsetting you and you will leave with no service record of the job they performed. I would love to tell you his name but he never told me his name or even gave me a card. In the future I will go to autonation were they are upbeat and give me a service record upon completion.

I leased a 2014 Jetta SE back in December and had a decent experience. After getting them to pay off the 1,700.00 in negative equity on my lease I was getting out of on a Nissan. I felt that my monthly payment was fair. With the negative equity factored in.
After relentless calls from sever different sales men attempting to get me back into the dealership to get me to buy another new car assuring me I would get a lower payment on a nicer car, I followed up and that was simply not the truth. Not even close. Taking a step down into a cheaper car somehow would have ended up being more expensive. So obviously I stayed in the car I have which is much nicer.
The negative review I’m leaving is directly in relation to the so called «Referral check» which apparently although advertised does not exist.
I sent a family member in to the dealership with my contact information and a salesman’s business card. They ended up having a horrible experience leasing a Jetta and ended up getting a Passat instead. That’s 2 cars sold to a person I referred to them and not ONE check.
Went in and spoke to GABE who insured me that since I was a «valued customer» that they wold take care of it and I would receive a check for 200.00. It has now been over 2 months and I have called several times and gone into the dealership twice to resolve my issue and still nothing. It’s not a lot of money and it wouldn’t be a big deal if they didn’t advertise it when selling you the car to begin with…
I will not be sending ANYONE ELSE to this dealership period. I wouldn’t trust them. Not with the experiences me and my family have had.

As a teacher and a UNLV student I would highly recommend NOT purchasing a car from this dealership.
I bought my first car here and was taken advantage of. I heard Findlay dealerships had integrity, however I went there only to have been scammed. I made an agreement with the sales team on a price of my car, and signed a document with that price. The sales manager shredded the paper and made me wait until way after the location closed to see me. While signing my paperwork he switched out the previously signed document with a new one at a much higher price. In my exhaustion I signed the paper only to realize a day later the price increase. Shady to say the least. When I went to talk to someone about it they refused to acknowledge our agreement and told me I was s.o.l.
While in phoenix, Az on a vacation, one of my tires exploded. I had to tow my car to a Volkswagen dealer in phoenix, so I could use my tire and wheel fidelity coverage. I called findlay north and asked if I could get my paperwork scanned or faxed to the dealership in phoenix only to be told that my emergency was not a priority as they had sales to finalize and couldn’t spare 10 minutes of their time. After asking if I could talk to someone else who could help me, I was hung up on by a finance manager. So, instead of getting my tire fixed I couldn’t do anything and was stranded.
Think twice before buying from here. They will attempt to swindle you, and once you purchase a car they do not value you as a customer or person. Go to a different dealership.

Let me start by saying that I’ve only driven VW’s, Audi’s and Porsche my entire life — I have bought 2 audis and a VW at various Findlay stores
But Findlay North and their horrible service department has ended my Findlay relationship forever.
It’s a shame — I know a ton of folks that work for other Findlay stores and they are fantastic.
But this is a lesson for business owners — the one awful horrible location and service department can ruin your brand.

Are you thinking about going here for a new VW? STOP!
After spending hours upon hours at the dealership negotiating a deal, we left buying a new Golf that we felt was fair enough for both us and the dealership. I absolutely was not going to make a deal unless they were able to get the APR down to a percentage I was OK with, so they were able to get it down to something I agreed to. We left with maybe not the greatest deal in the world, but it was something I could live with.
Anyway, I do not want to get in the nitty gritty details, but after driving the car home and having it for a couple of days, they call us back. Apparently, the bank didn’t approve the APR they quoted us and we have to come in to sign papers for about a percentage higher than what was on the contract. No sorry, no explanation. This came as a surprise since we have excellent credit… so we immediately got suspicious. Was this the bait and switch that we hear so much about with car dealerships?
My husband went back there and since technically they weren’t keeping their end of the bargain on what was on the contract… he told them he didn’t want the car anymore. We checked with our lawyer to make sure that if they weren’t keeping to the contract, that we had the right to back out. There was lots of back and forth and some arguing. Then all of a sudden, the manager «calls» the bank and within a minute says that we got our APR that we agreed upon approved now. … REALLY? So two seconds ago you were trying to make us sign for the higher APR, and now you have it approved at the lower rate because we said we wanted to return?
Sorry, these guys are liars. I hate to down people that way, but when I think about them, my gut wrenches. I hate it when people try to take advantage of others. I really wished that we got on Unilocal before going there to read the other reviews… we should have went somewhere else. We actually had conversions with AutoNation VW after this incident and I really wish we went with them. They just seem more genuine. Findlay is a prime example of why people hate to deal with car dealerships… they are bullies. These guys give VW a bad name… all for an an extra couple bucks in their pocket.

They’re lucky to even get a star!!!
First of all, do not deal with the sales manager, Gabe. He will scam you and not relent when you call him on it. He lied and screwed me into a deal we did not agree upon. I was there for over 5 hours and well passed closing. I was vulnerable and the staff mad me feel like I got the deal on them… Only to look at the contract the next day and find out everything I was told, was a lie. They waited until I was exhausted to look at and sign the contract. I should have walked out but didn’t know better. When I returned to rectify the situation, I was told a verbal agreement is not a binding one and cannot be hold against him (meaning Gabe). What only matterd was the contract I signed (while being exhausted and delirious, btw). He wouldn’t take the car back with only 57 miles on it and refused to negotiate a purchase for an upgraded car. He already had me in the most profitable position…

The best place to go if you want to buy a vw car great experience and truly exceptional from
beginning to end. I would recommend Stacy triana she’s very nice and very helpful she will give u the best deal compared to other dealership. GO TO FINDLAY NORTH VW.

This place really sucks. I hate the car buying experience because lets be real these people work for commission and are only out for them selves. So I was not impressed by the vehicles. To pay +$ 30 for a VW is just silly. I know, I know these cars have quite the following but I have only experienced problems. If one little vacuum tube come undone the car will not work. To finicky for me.
Now lets get to the shady deals going on at this place. One example we will take your car on trade give $xxx for it and then the next day… no we will not take it, Here are your keys you can have it we will follow you home. Then the slimeballs in finance. Do not trust them. Just like the song «I know you lie, your lips are moving»… yeah its like that. Don’t Trust em. In fact go next store to the Honda at least those cars are built to last.
Also stay away from the Manager of the Slime balls Gabriel. He is the king of the shady deals. When they leave the room you know these bastards are up to no good. they are just scheming on how to screw you. Anyone who cannot negotiate a deal in front of you has no business doing a deal. Its all about transparency at least it should. Thanks Findlay. I will now buy all my cars off craigslist.