Las Vegas Urgent Care

I just moved to NV in Dec. I went here because I was getting a UTI. I signed in online, arrived gave them my ins. Cards. After sitting for 45 mins she says you have to pay $ 169! I am on
Medicare and have a supplement. There is NO COPAY with Medicare. She said it’s a new year (it’s Jan 26) and you have a deductible. I explained, as I am a retired health ins. Agent, that yes, there is a part b deductible. And I have already met that with a CT scan, ultra sound early Jan. I have a Blue Cross supplement along with Medicare. I’ve been in Medicare 4 years and never have I had to pay anything up front. Medicare pays 80% and BC pays 20%. I will file a complaint about this place with Medicare. I left and drove to another urgent care and was treated without any upfront payment as that is the way Medicare operates!

TRAVELING /​VISITING from out of town and needed URGENT CARE.
Office = easy to locate and clean
Staff = courteous and helpful
Wait Time = an hour+
Doctor (Fauzia Carullo) = kind hearted, professional. I would use for my personal doctor if I lived locally.
Insurance = accepted without issue
Medications = Target Pharmacy was a short walk down the street

When I was given my prescription for antibiotics, doc told me to call if I needed anti-​fungal. Stated she would call the pharmacy for me no problem. I called the following day from 9 – 5 since I started feeling crummy. Spoke to the assistant right around 9… Waited patiently to call the pharmacy. Phoning back and fourth all day, and I got nothing.
Right after her office closed, the doc did call in the prescription. Actually walking into the office does not take long, but I believe the office should utilize the assistant for calling in prescriptions.

Best Doctors in Vegas!!! This amazing Doctor couple, treat you like you’re their only patient.

I was having chest/​stomach and back pains this morning and wanted to go to an urgent care. I live right near Southwest Medical Urgent Care and saw that their ratings weren’t all that great. So I decided to try Las Vegas Urgent Care. I was experiencing pains around 4am and knew they wouldn’t open later, so I decided to go on their website and saw that I could book an appointment and fill out new patient forms. I got a voicemail from their front desk saying that they don’t take Cigna but they do take cash patients starting at $ 90. I thought that was a bit odd considering that I was on the Cigna website and I called Cigna it states that both doctors are under Cigna. So I called their front desk, got a hold of Shan (?) and she explained that the doctors just recently left Cigna and it does take a while for Cigna to reflect the change. I was a bit bummed since I saw that they were highly rated and I thanked her for telling me way ahead of time instead of me showing up there and finding out then. I think it’s probably because I filled out the paperwork online. Even though I didn’t get experience their doctor care, I was already impressed because of Shan.

Sorry, I ended up walking out on these people. They have quite a small waiting room which definitely was not full. I figured there was about 4 – 5 people in front of me and I assume there was about the same on the back. I filled out the paperwork, complete with health questions concerning me and my family, then proceeded to wait an hour and a half before being called to the back. A very young girl showed me to the room where she started asking the very same questions I had previously answered. She then verbalized my answers back to me… incorrectly, obviously not listening. She then told me that she was going to «put them in to the computer» after which a doctor would see me. Another half an hour elapsed when I opened the door and asked another girl if anyone was going to see me. She then told me that «there are people in front of you» and that «we ARE an urgent care». Instead of blowing my top at her and informing her that I, too, work in the medical field and that it is very unprofessional to allow people to stagnate indefinitely without any kind of update, and that she should wear scrubs that fit and don’t drag on the floor like high-​school garb, I decided it was just best to cut my losses and leave. All I wanted was a professional opinion of why I’m having this pain over my right kidney. I didn’t want meds, I’ve GOT meds! Just wanted the opinion. Well, there’s 2 hours of my life I’ll never get back. Incidentally, about a month ago I went to Concentra with a friend. They were WAY busier and we were OUT in 2 hours. I now feel resentful and will never go back there.

I am rarely sick so over the years I have never had a need for a primary care doctor and because of that, I have found myself in an array of urgent care or walk in clinics as they are referred to. So when a rash on my arm wouldn’t go away, I searched and found LV Urgent Care– the positive reviews were spot on. Place is clean, staff is friendly, and the wait time was not very long. I first was seen by an intern who talked to me about my symptoms then the doctor came in with the intern. They talked to me and then amongst themselves. Great to see the training going on so that there are more pleasant and confident caregivers.
Prescription was sent to my pharmacy and filled before I even go to my car.
I received a courtesy call the next day to check up on me which was great. I think this will be my go to place next time an ailment get me down.

The people at the counter was friendly and everything went smoothly. The paper works weren’t overwhelming, can fill it out less than 5 min. The wait was not long at all 15 min. – 30 min. Or maybe less. They accept culinary insurance!
At first I was being dramatic in my mind thinking I have an infection in my ear, causing hearing loss but no. Darn you Internet! Scaring me with other people’s dramatic stories and making me dramatic to about ear infections!
Anyways turns out the doctor just say its just my left ear was clog with hard ear wax. I have to give an applause though, plus claps to David the assistance nurse for helping, being friendly, and cleaning up my ear. I will recommend my friend and you fellow strangers to come here! have a lovely day!

Great urgent care, they took care of me very quickly, they were also very nice and understanding. Front desk was great also there is a student doctor named Shayne, she was great, very funny and great bedside manner! I will be back!

I chose them as my primary starting Jan 2014. They were called Las Vegas Internal Medicine. It was a husband & wife team with a strange business plan. She, Fauzia, had a primary care practice in the same office as his, Ralph’s, urgent care practice. If I needed a same day appointment with my primary doctor, they said that it would be considered to be a higher rate urgent care rate visit.
It was very uncomfortable sitting in an office with patients with emergency situations. The staff is terrible and many seem to be students wearing PIMA MED SCHOOL scrubs. They often screwed up appointment times. etc. I once signed in & waited 20 min before going to the desk — they had just forgotten about me. I spoke to the doctor about it & she was very concerned, but the situation did not improve. Another time I was left to wait in the examining room after seeing the doctor. I told the assistant that I thought we were done & he insisted that the doctor was coming back & I needed to wait. After another 10 min I opened the door, called to him & asked him to please check because I was pretty sure that the doctor was done with me. He checked, said he was sorry & that I could leave.
I last saw her at the end of Oct 2014. When I had a problem & phoned for an appointment at the end of Dec 2014, I was told that they no longer were seeing primary care patients. I had not even received a post card & I had to scramble to find another doctor while ill. I thought that she was a good doctor (it was the only reason I kept going back), but this was VERY UNETHICAL!
*** I’d have appreciated a phone call when they left me without a primary care physician. Instead I got a damage control phone message from the doctor within hours of this Unilocal review! I think that the office manager’s time spent monitoring reviews would be much better spent training her staff.
***** Doctor reply below is total BS. The insurance provider list has suite 210 on it, & on my first visit I went to that office for my appt & was sent to the urgent care office next door (suite #200) where both Ralph (urgent care) & Fauzia Carullo (primary care) worked out of the same office (If I remember correctly the other office said that they were pediatric). For one of my several appts Ralph even filled in for his wife & saw me for my primary care! I even have a business card for LV INTERNAL MEDICINE that has suite #200 on it!

Wonderful staff, from beginning to end… everyone took there time listening and giving advice and institutions.

I am here to amend my review of Las Vegas Urgent Care. Originally, I was extremely disappointed by my visit to Las Vegas Urgent Care.
After hearing some crackling/​bubbling in my chest, i decided to make a trip to Las Vegas Urgent Care because it was highly rated. I have a history of sinus infections, have had septoplasty to correct my deviated septum, and have moderate asthma. It felt like there was fluid in my chest; something wasn’t right, but there was no pain. I could breathe normally, and deeply.
I’m a 24 yr. old female who is in a healthy BMI range with no history of heart problems, but an extensive history of asthma and sinus infections. Before writing this review, i understand that there is no way for them to know my medical history. I also know that any patient who has «chest pain» is referred to a hospital. I understand that; but I was not having chest pain. something simply felt wrong, and with my history, it makes sense.
Back in January I had a nasty case of some upper respiratory infection. 103 degree fever, nasal and post nasal drip, the works. It was terrible. I had been coughing ever since. The illness was so intense that it made the asthma flair up and i’m still trying to control it.
So anyways, I heard a crackling/​bubbling in my chest, and the following afternoon I make my way into the office. After the nice (but meek) nurse took my vitals and heard what my symptoms are, she asks «We might do an EKG. is that okay?» I ask her what it’s for, since EKG’s are only used to diagnose heart conditions. She says it’s to make sure I have no heart problems. I’m thinking «I haven’t seen a doctor and there has been no communication with anyone but this nurse. An EKG is not something to be done right away, with no medical consultation.» So, I politely tell her that I’d like to save an EKG for last if possible. She leaves the room, I sit on the examination table. All is well.
She popped back in two minutes later and told me that they require an EKG for any patient having chest pain because «it’s what we do». She told me that the doctor has ordered that I get one done. Why would i get a major test before seeing a doctor? I tell her that I do not want one done. I am more assertive at this point (but still polite and smiling), because this just isn’t how things are done anywhere that I have ever attended, and I have a long medical history. I have had zero communication with an actual physician, and them wanting to take an EKG on the fly is really bothersome to me.
Next, they sent in a male nurse. He asked me to sign a form stating that I have refused medical directions. He stated that all patients who have chest pain must have an EKG before seeing a doctor. I told him flat out that I didn’t want one because I have no history of heart problems, I am young, and I have not even seen a doctor yet. I stated that I have never gotten such a major test done without consulting a doctor first. I said that nowhere i have ever been have handled things this way. He assertively replied «Well, that’s how we do it here.“And I mean, he was forceful when he said it.
At that point I felt like a pariah. Apparently saying no to a major test without talking to a doctor first is grounds to bring in a male nurse who essentially made me feel like shit for saying no to a major test the very first time I walk into their office. I have apparently scared off the original female nurse, as she obviously didn’t want to correct her mistakes or handle the situation herself.
I was angry and upset and felt highly unwelcome at this point.
I agree to the EKG just so that I can see a doctor. As expected, the EKG was clear. He says my lungs sound good, and yet prescribed me azithromyacin anyways, just in case. The male nurse came in again to escort me out of the patient room to go to the front desk. I had never felt so unwelcome in a doctor’s office before.
I wrote this review for 1 star originally, and right upon its submission the owner of the practice, Dr. Carullo called me and apologized profusely that he hadn’t been there that day. We were polite and he obviously cared a great deal not only about the reputation of his practice, but in making sure I got the correct diagnosis. We talked about the behavior of his staff, my medical condition, etc. He prescribed additional maintenance meds for my asthma, did not charge me for any service at his office (including the unwanted EKG), and personally wrote me a thank you card for the feedback of my experience.
After these events, I am amending my review. He has gone above and beyond in ensuring that things are made right, which is not only an excellent quality in a doctor, but in a good person as well. For such fantastic service, he deserves for this review to be amended. So future patients, take heart: even if something goes wrong in his office by mistake, as long as you attempt to communicate with Dr. Carullo, all will be resolved and well.

Excellent service. Quality care. Clean and professional office. Staff followed up with me the next day. Highly recommend.

Had a tummy tuck w/​lipo procedure done in December and noticed fluid buildup in my stomach area after my drains were removed last week which prompted me to be seen at urgent care. Dr Carullo (female) was great and very knowledgeable of my condition (seroma post abdominoplasty). She assured me things are normal but also got another opinion from Dr Carullo (male).
I didn’t need the fluid to be removed via aspiration and it will be absorbed on its own. This was good news.
I have a follow up with my primary doctor on 1÷13÷15 but I had a great deal of concern before then. Both Dr Carullos did an excellent job during my evaluation. It was worth my visit today.

I’ve been waiting here for over an hour and they are taking patients that arrived after me. I will not come here again. The front desk employees are very rude today. They took four people that showed up after me. Their excuse the nurse took the wrong chart!!! What excuse! Dr. Ralph C is great. I don’t like the front desk on they handle the customers. I still don’t get the sign in sheet. In received a call from the staff to apologize the long wait. This is not the first time I had to wait. Other than the front desk, the staff is great.

The best experience I’ve ever experienced at an urgent care. From the friendly receptionists at the front desk to the attentive dr carullo, this place is a must go if u have a minor emergency issue. Clean and very fast. My whole time spent walking in the door to leaving was 45 min.

Dr. Carullo is a great Doctor, I am greatful that I found this place. I recommend this place to anyone looking for a primary Doctor.

Once again, this office prevails.
This time I saw the «other» Dr. Carullo (male). He was great. Very knowledgeable about my existing injury having had one himself (broken knee cap). I did have to wait a bit, but because it was an urgent appointment, this was warranted. I was able to get referred to a specialist for my chronic injury and get some temporary help in the way of bandages and meds, which helps a great deal.
The office staff, as always, were friendly and helpful, even given their heavy traffic this time of day.
Thanks again guys!

My previous doctor, for whom I had written rave reviews on Unilocal and physician-​rating websites, switched to a larger practice. It became impossible to schedule an appointment, or even get calls returned from her or her nurse. Major bummer when doctors get too big for their britches. So when I needed a doctor TODAY, I checked Unilocal and decided to go to Las Vegas Immediate Care. And I did get almost immediate care.
I chose to fill out the new patient information beforehand, which was nine pages long, but even that wasn’t long enough — they added a tenth page for me to read and sign when I got there. If this CYA crap doesn’t stop, we’ll soon need a week to provide all the info that doctors want you to give, read, sign, etc.
There’s a definite advantage to being the last patient in the office on the eve of Memorial Day Weekend, because the other patients were finishing up. I was seen first by a P.A., then by Dr. Fauzia Carullo. All together, I got a pretty good exam, and found Dr. Carullo very competent. I also feel she spent enough time with me to make me decide to schedule some pre-​op testing that I need in a couple of weeks. And I like the idea that she and her husband share patients, and that it’s a small practice.
For a few reasons that I don’t want to elaborate on in this review, I can’t give it a full-​fledged five star rating, but in this great city that is so sorely lacking in inspired medical care, I can definitely recommend this practice, at least so far for the urgent care part of it. I’ll update when I have a regular appointment.

I just recently moved to Vegas and have been searching for a good and honest Dr. for the past 4 months now. I came here strictly off of the reviews. I came in with no appointment to get a stomach infection treated (H Pylori). I really took notice that the staff was professional and competent. For me this is important because my last 3 visits with clinics in Vegas were nightmares — totally different story. I also took notice on how the office was very clean which is also great. The Dr. was great, she was helpful and I was in and out of the office within 40 minutes with no appointment.
I really appreciate the quality and attention to detail the staff has here. Quality and professionalism are very rare to find in Las Vegas so I really recommend this place.