Urgent Care Extra

Would rather die of pneumonia than subject myself to the staff at this location again.
I sincerely hope the MD’s working at this location seek more fulfilling employment as this location is an embarrassment to the health care industry. I would have given them zero stars if it was an option. Its a sad day in American health care when locations that claim to offer «urgent care» are neither urgent nor caring. I have been to this location multiple times over the last few years for the flu, bronchitis, and immediate back issues. The service gets worse every time. The staff at this location has as much compassion as a 2×4, and treats their patients like garbage, just take a look at previous reviews for further confirmation.
Jenny at the front desk really sets the mood with her unpleasant attitude and condescending tone. She treats people who are supposed to be patients and customers for this location like subhuman wastes of her time. I mean, god forbid an ill person not be the most jovial individual on the planet. In the medical field you need to understand the people coming to your business are hurting not feeling well and probably will not be in the best mood, your job is to be compassionate, communicate clearly, and give them reasonable expectations of the care they are to expect. This location clearly does not believe any of that should be considered, you are a co-​pay, a dollar sign, a piece of meat at this location just helping them keep the lights on. When I have actually made it through the gauntlet of lazy, rude, condescending, unprofessional individuals working the front of house the doctors have typically been attentive and helpful, so its unfortunate that I write this review. I truly believe the doctors that work here probably truly care about their patients and their health, unfortunately the front of house pushes patients elsewhere with their poor tact, patient handling, and customer service skills. After poor communication, a couple of condescending comments, and a nurse who waited 18min to check me in. (she held my license and insurance for almost 20min before checking me in so it only showed I was there for a shorter period of time) I decided to take my illness elsewhere. UMC Urgent Care was actually compassionate, friendly, understanding, and helped me with my needs unlike the unfriendly folks at UC.
As someone who grew up around medical professionals this is not how you treat patients. I will never return and would recommend you avoid this location unless your looking to be insulted, lied to, and ridiculed while seeking treatment for an illness. In closing, its sad when my dog has the luxury of seeing more caring, friendly, and punctual doctors/​vets at Banfield Pet Hospital that at an Urgent Care location for humans.
Sincerely,
A Sick Patient

This place is horrible. Waited 2 hours to get called, literally 2 hours !! Because there was only one doctor in today, and then waited forever to see the doctor. When the doctor came to tell me my result of my test. I then explained my pain and problems, and she didn’t even care, and said so and? Was in a hurry to leave. Didn’t even care .I then said my problems I had more and she told me im not this kind of doctor and left in so mean voice … Really … I went to see a DOCTOR, I waited 2 hours to see you ! And that’s how I get treated !!! Never ever I will be back here again !!! You could at least be nicer !!!

place used to be more maintained. some chairs has some wear and tear. should be removed from waiting area.
a bit of a waiting time. staff could be more friendly and personable. you come to a place bec your sick, it wouldbe nice if staff were pleasant and feel they care for you. showing sime genuine concern would be good.

attn; mgm employees. if you have direct care, this place will not tell you that you are not in their network. but they will gladly take your business and send you a nice fat bill. horrible customer service to not tell you this. i am so upset about this i want to tell everybody about this.

It was a long wait, but to be expected with an urgent care facility. The staff and the doctor were very good.

Zero stars if I could. Miserable staff, registration requires a debit card (can you get more sleazy?), and the longest wait times of any minute clinic I’ve ever been to.
Coughed my lungs out for over an hour before walking out. Stay away.

Sunday morning, told a 1 – 2 hour wait. Ended up being 2 hours like they said but spent another hour in room waiting to see doc. Nurse said a few minutes after taking my sons vitals! Once he was seen, had to wait another 40 minutes to get script written. Nothing like spending 4 hours at the urgent care on a Sunday morning for a ear infection. Never again.

My husband and I were visiting and he needed to go to urgent care for pain in his knee after a procedure and the staff was amazing. The N.P. Lana was very attentive to his needs along with sending us to the E.R. to rule out any infections. I would definitely come back if I ever needed to.

Very fast service… I waited 10 mins before I seen Dr Lana… She was awesome… I highly recommend this place!

Had a bit of a wait but the PA was great and took his time with me. Went in for a bad cough and ear ache… Wasn’t expecting to get blood work done however the medical assistant was amazing and didn’t hurt me at all.

This place has NO sense of urgency at ALL! My child and I Walked out! if you need a drs office after hours, for a common cold then maybe this would be a place for you. If you need urgent care go somewhere eles! We went to Umc urgent care on lake mead/​buffalo summerlin.

Both my husband and I have been to this Urgent Care several times. The wait times are usually very reasonable. I have been in and out within an hour on a number of occasions.
They are located in the Albertson’s shopping center on Cheyenne, and could be easy to miss. The interior appears spacious, clean and well decorated. The front desk staff are friendly, but to the point. I went there when I had a stomach flu and was promptly seen. I was sent home with proper prescriptions and a note for my job. I did not need fluids because I had actually been hydrating with Gatoraide and not just water prior to coming there. My vitals were fine so it was just the matter of stopping the nausea and the other not so fun friend that usually accompanies it.
Recently, my husband broke out in hives due to what appears to have been an allergic reaction. The doctor took the time to answer questions, prescribe the right medication, and offered a note for his employer. My husband indicated that he is his own boss unfortunatley, but appreciated the gesture anyway. There are many places where you have to practically beg for a note for your employer. They seem to think ahead and have a great system in place to get patients in, out and on their way to feeling better.

Completely unacceptable care. I very obviously had strep throat. We called ahead to verify that they could do a strep test, and they said they could. When we got there about five minutes later, the physician’s assistant said they couldn’t do it. «We don’t do strep tests,» he said. Really? Then why did you say you did five minutes prior?
When I told the medical assistant that I had a steady fever for 24 hours over 100 degrees, peaking at 105, she rolled her eyes, and was like, «so?» Um, okay.
Also, when I never got to see an actual doctor, just a physician’s assistant. When he first came into the exam room, he said, «I’m looking for Marlissa.» I said that wasn’t my name, he bumbled around for a bit and then came back a few minutes later. I should mention that Marlissa is the name of one of my prescriptions. This guy DIDN’T KNOW HOW TO READ A MEDICAL CHART.
Another thing– when he was doing my exam, he put the ear probe into my both of my ears and then pulled it out and tried to put it INTO MY NOSE without changing the hygienic cover. I am seriously doubting that this guy was an actual physicians assistant or that he even has any training in healthcare. YOU DON’T STICK THINGS IN MULTIPLE BODILY ORIFICES WITHOUT CHANGING THE STERILE GUARD. When I resisted, he got nasty and said, «What? It’s all part of the same system.»
When telling me what kind of over the counter meds to take, he kept mentioning things I could take for my cough. I directly told him no less that five times that a cough was not part of my symptoms.
If you want to see an actual physician, do not go to this location. I got the very real impression that the office assistants, «PA,» and other staff are not interested in actually seeing patients.

This place is a joke! Rude customer service and no one listens! Dr Shanholtzer was extremely rude, fast, (like its a drive thru service or something) and horrible bedside manner! After two hours of waiting I got maybe 30 seconds with him. He told me to pick one symptom to be treated and go back out sign in and get the other symptom treated as separate visit! Which was super aggravating, because one of the reasons I was there was for an issue they didn’t fix the 1^st time two weeks ago and was still unimproved and lingering! Then they gave me a prescription that is making me nauseated and when I called to ask them for something else that wouldn’t upset my stomach they told me to come in for another visit, which would cost another $ 40 copay, no guarantee the Dr would adjust the script, and probably another two hour wait to not be treated properly!

I’ve been to this location over 5 times and it gets worse with every visit. Its only positive attribute is that it is clean. This is why I have kept coming back. I am determined to find a new clean quick care after today. The staff was unprofessional and the wait time was terrible. There were only 5 people here before me and I waited over 2 hours to be called.
My first experience here was great. But, every time I come back the staff has changed and the wait gets longer. This place sucks.

Went in a few days before Christmas, thus it was super busy. Had to wait about 2 hours with 10 people in front of me. Staff was nice however, and the place was clean. The real redeeming factor was the doctor. He was kind and actually took time to listen and give suggestions. Didn’t act like he was stressed or in a hurry to get me in and out. Overall a good experience, just tough waiting when you already don’t feel well.

HORRIBLE.
If I could give negative stars I totally would, the only reason I came back to this particular chain of urgent cares was because of how amazing the service was at the Henderson location. Well definitely not the case here.
These girls are as rude as can be and I work in the Medical field so I have a tiny bit more patience and understanding as to why things can get backed up. But this is ridiculous since I’ve been here (2 hours) they have called back a whopping 2 patients but a total of 6 patients have left wtf are they doing back there? Front desk girls are horrible and rude and clearly don’t know how to do their job, lose the attitude because there are plenty of people who would love your job. I went up to check how much longer it would be and why I still haven’t received my ID and insurance card back, well because instead of verifying it like they should have two hours ago they stacked people that came in AFTER me on top of it and are taking care of them first. I’m so ridiculously over this place it’s not even funny but I’d rather wait it out here then step foot inside UMC.

When I went to this office the first time, it was urgent… obviously. I asked the front desk girl if they were in network with my insurance, and she took my card and said «Yes!». Being that it was urgent, I took her word for it and didn’t double check with my insurance to be doubly sure. I was seen based on my trust in her information…
Great, I thought! Great office super close to home, open late, JACKPOT! I went here on two occasions for myself and a couple times for my son. Each visit was fine.
Fast forward 6 months and I get a statement in the mail saying I owe $ 93 and change. Strange, because my in network copay is $ 35 for an urgent care visit… I called the billing department and my insurance, both stated that this office was OUT OF NETWORK.
Mind you, I work in a dental office dealing with insurance companies EVERYDAY. I ALWAYS accurately inform patients and verify their eligibility before any services are rendered in our office. This should be especially important in an urgent care setting, however, at this office it’s not a priority. There is a difference between in and out of network benefits, apparently they don’t know this.
MAKE SURE YOU CALL YOUR INSURANCE COMPANY BEFORE EVER COMING HERE. THEY WILL TELL YOU THAT THEY ARE IN NETWORK AND YOU WILL BE STUCK WITH A BILL 3 TIMES WHAT YOURS SHOULD BE.

This place is super fast, so it gets a 5 star review from me! Yes, it’s an urgent care place that is actually URGENT.
I have unfortunately been to many ERs, Quick Care places, and numerous other «Fast» places for different injuries and illnesses and they are never fast. The last time I was at the ER, it was a 6 hour event. It is just miserable when you are sick and hurting to have to wait for hours to be seen and helped.
On top of taking forever, most of these places are just icky. You don’t really want to touch anything or sit next to someone because who knows what they have, right?!?
Well times are a’changing my friends, because Urgent Care Extra is here! I was recently here with my hubby for his sinus infection. He had tried to get in to see his regular doctor, but the earliest appointment was several days away and he was too miserable to wait that long, so off to Urgent Care Extra. We walked in to a beautiful waiting room that was bright, colorful, and had a ton of seats. He checked in and was given paperwork to fill out. He wasn’t even finished filling them all out when he was called back. I settled in to catch up on my Candy Crush addiction and he was back out before I had even used all of my lives! Yep, from the minute we pulled into the parking lot until we we leaving was about 45 minutes tops! Yes, that’s right, 45 minutes!
So if you are sick or have a boo-​boo that needs medical help, head over to Urgent Care Extra.

I ended up needing urgent care while on vacation here in Las Vegas. Found this one on Unilocal (had great reviews) and drove the 30 minutes just to go. It WAS the day after Christmas, I guess there was only 1 doctor and after waiting for 40 minutes and seeing maybe 2 – 3 people go in, I gave up. The staff was wonderful and the girl suggested I go to another location. She called the Tropicana site and they were not busy at all. I ended up going there…
So, my 4 stars are for the cleanliness/​staff and way they conducted the wait room. They were very nice, didn’t seem stressed or short with patients, but did their best with what they had. I’m sure it was a challenging day for them.