Lullaby Lane Boutique Baby Photography

They ripped us off. print quality awful she photographed our infant’s private parts in some of the pics. They threw a bunch of pics that we didn’t chose and then ordered a cheap ass photo book off shutterfly to give us and then had the audacity to charge us 200.00 $. What a scam … don’t waste your time!

I purchased a Groupon to have photos of my child done. I called Stephanie to get everything setup, she was great about explaining her process, her props, outfit decisions I should make for my child and to ensure any questions I had were answered. I felt the conversation was great, however at the end she did mention that tax and tip were not included in the purchase of the Groupon. I was absolutely fine paying the tax, however I was a little taken aback that she mentioned anything about a tip, as it is obvious that she is the proprietor of the business and I felt it was common knowledge that you don’t tip the proprietor of a business.
I arrived at Stephanie’s home that day with my child and all of their outfits. The porch of her home is adorably decorated and very welcoming. As we were walking in her husband was coming down the stairs in his sweatpants and Stephanie was standing there with her hair wet. I felt that I was essentially intruding in on them. She had me sit in her office which was very nicely decorated and displayed some of the photos she has taken. She went over the contract with me and explained that I will not own the rights to the photos. She took the time to go over what that means and made it a point to say, So what this is means is that if your child becomes president, I’ll be selling these photos to TMZ. Now, I’m a fairly intelligent individual, so I felt this analogy and the fact that she felt that was an appropriate statement to make was tacky. I did sign the release, I wish I hadn’t and I wish I left at that point, but I didn’t and that was on me.
After the paperwork was squared away we started talking props and backgrounds. She has so many props to choose from, which is nice. Once we had decided on everything we talked outfits for my child. When it came time to do outfit changes, I would not put my child down on their carpet, it was absolutely filthy. Their kitchen had food on the floor and overall while the home was picked up it was dirty. I get it, they have kids, but they’re also running a business out of their home, so I’m sorry but these are factors.
I was uncomfortable by how much Stephanie and her husband argued during the entire process. Once again, I should have left at this point, but I didn’t. They argued about backdrops, they argued about the settings of her camera, it was incredibly uncomfortable. Her husband attempted to assist with getting my child to laugh and smile, but between him constantly making sounds and calling their name, Stephanie trying to get their attention and then me standing there you could tell my child wasn’t feeling it. I did bring this up to them, that is was just too much and she suggested that I go sit in the office. I said no. I didn’t feel comfortable and suggested her husband needed to take a break because I could tell my child was overwhelmed. I could tell they felt insulted, but oh well. I would also like to state, I’m not a helicopter parent, I don’t hover so I don’t feel that my presence was doing any harm.
Stephanie felt she got some good shots and I could tell my child was done before the session was over so we called it done. They had the photos sent to me to proof in a very timely manner. I was very sad about how they turned out and I did convey via email that I felt there wasn’t much to choose from. I think it was a combination of factors. I think it was just the icing on the cake that I went through all of this and then the photos were worse than photos I have taken on my own on my iphone.
I really do think Stephanie is doing the best she can, and you can see this is a business she is incredibly passionate about and I admire that. But for myself and my child, it was a miss. That’s not to say that others haven’t had wonderful experiences and that others won’t have wonderful experiences. It’s just that for our family, it didn’t work out and I wouldn’t use or recommend her to my friends or family. I did end up hiring another photographer and the pictures did turn out wonderfully. So, you never know I guess.
I did want to email Stephanie and provide this feedback to her directly, however in reflecting how the shoot went it was my opinion that I didn’t feel she would have been receptive to my feedback.

I am obviously in the minority here, as it seems others have had great experiences. But my review is based mostly on poor communication and a lack of professionalism.
Stephanie was recommended to me for newborn photos by a friend. I asked my friend if Stephanie did maternity as well and she didn’t know but gave me Stephanie’s number to inquire. I didn’t hear back from Stephanie right away, but when we spoke she gave me a long explanation about why she doesn’t like to do maternity shoots, mostly having to do with the fact that she thinks pregnant women are difficult. She said that, since a good client referred me, she could do me a favor and do the shoot. I appreciated her making an exception for me.
It was difficult to communicate with her in regards to the session. I had questions about wardrobe and concerns regarding the weather. Her replies seemed curt and I almost felt like a nuisance.
Many of the photos themselves looked like they came from a novice, at best. I had shown Stephanie a must-​have photo from Pinterest, and an engagement photo, that I wanted to replicate and we didn’t even come close. When I told her about them she responded with a bit of a negative, «no can do» attitude. I gave no impression that I wanted these to be an «exact» replication but her responses centered around the fact that all photographers have different styles and, between lighting and other conditions, it would be impossible to replicate. She also asked why I wasn’t just using my engagement photographer if I had liked her so much (because she’s back east).
The session itself was kind of a mess. The forecast called for high winds. I had brought up my concerns 5 days prior to the shoot, but she didn’t respond. My hair was in my face for a few shots that would have otherwise been my favorite. My husband was squinting in a few of his shots because the sun was directly in his eyes. Stephanie and her assistant (her husband) have a strange working relationship where they appear to talk passive aggressively to each other and it was uncomfortable for us as clients. They bickered about camera settings, aperture, lighting and positioning, etc. Honestly, it seemed like a bit of a circus.
It is my understanding that a good photographer can shoot anything even under challenging circumstances. But Stephanie didn’t make reference to the fact that her skill level was lacking in the way of maternity sessions until well after the session, just that she didn’t like to do them. If she had told me that she really didn’t feel comfortable shooting maternity photos, I would have been very receptive to and appreciative of that response and would have went elsewhere.
I always give credit where credit is due, and there are some great things about Lullaby Lane. The price is unbeatable, and she is patient and gentle with newborns. Most of our newborn photos were excellent. My only complaints about the newborn shoot were, again, the strange working relationship between her and her husband, and the fact that many of our shots were with my son in the same blue basket as a prop, despite my requests to change up the basket. So even without the maternity shoot issues, we wouldn’t go back.
When Stephanie emailed me recently requesting a Unilocal review, I thought it was only fair to share with her where we thought her customer service and communication were lacking. Instead of taking the opportunity to apologize, or even learn from what could have been used as constructive criticism, she responded with an extremely unprofessional and emotional email, full of rationalizations, excuses, and blame towards me.
She made remarks such as, «I am stupid», «I should have stuck to my guns», «You wouldn’t take no for an answer», etc. She basically acted as though I put a gun to her head to do the maternity shoot. She offered; I accepted. And I expected to be afforded the same time and service as any other client once she accepted the job. She rationalized being difficult to communicate with about the maternity session because she «doesn’t usually do maternity.» That doesn’t give you a pass to skimp on professionalism and respect. She used excuses such as, «You were too far pregnant,» for the shoot being uncomfortable and not being able to reschedule. But I was about 33 to 34 weeks, followed by a perinatologist, and in no imminent danger of going into preterm labor.
I do think she lacks people skills, and that’s probably why it serves her best to stick with photographing babies. But even when she does, she has a strange way about her that made my husband and I feel uncomfortable.
I think Lullaby Lane offers decent newborn photos at a very reasonable price but, in my experience, bargain photography isn’t the way to go. You get what you pay for.

Stephanie was so pleasant and patient. She did an amazing job, and got a lot of good photos of our 7 week old daughter, i am so excited to see the edited photos!!! I would definitely recommend her for newborn pics. We really loved our experience at Lullaby Lane!

Stephanie is a an amazing photographer with patience and skill like no other. She is so creative and talented we would never go to anyone else. The photos she has taken for us are memories we will always cherish. Are expectations are always exceeded. She has a true gift for making people feel comfortable and has always shown great pacience with our son because let’s face babies don’t always cooperate. I am so happy to have found Stephanie and can’t thank her enough for all the memories of our sons first year. Your the best keep taking those beautiful photos this is your calling A+++

I brought my daughter in for her first photos! Stephanie took her time creating the perfect photos with so many amazing props she has. Stephanie is very patient and kept my newborn calm throughout the whole shoot. Stephanie is very creative and has a special talent! Thank you Stephanie. This is the only place we will go now for photos for our daughter.

Thank you to Stephanie at Lullaby Lane Photography for taking such amazing pictures of my son Jacob. I was really impressed at how professional you were and how good you were handling Jacob at only a week and a half old ~ He stayed calm the whole photo shoot! I will definitely be returning for our Christmas Cards this year!

What a great experience! Stephanie was so pleasant and my little guy was perfectly at ease with her. Stephanie had great ideas and props. I’m so excited to see the finished product! Will definitely be going back for future shoots

Stephanie was very easy going and a pleasure to work with. She had many cute props and great ideas. She knew the right things to do throughout the shoot to make my newborn feel cozy and comfortable. Would definitely recommend and use her again for her services.